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Amazon Wfm Jobs (NOW HIRING)

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... WFM tools, analytics platforms, and third-party APIs. o  Develop and manage AWS Lambda ...

Amazon

Inventory Planner, Produce & Floral

Austin, TX · On-site

... the WFM product mix, supply base and retail operations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally ...

Amazon

Program Manager, E-Commerce

Austin, TX · On-site

You'll work across all major e-commerce initiatives including Grocery on Amazon Core, Grocery ... WFM E-Commerce Selection and Site Merchandising team. Navigate stakeholder complexity at senior ...

Tata Consultancy Service Limited

Engineer

Midvale, UT · On-site

$100K - $120K/yr

Work with adjunct solutions like WFM, Dialers, Recording etc. * Interface with required teams, OEMs, vendors to achieve desirable goals. * Knowledge on any other contact center like Amazon connect ...

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Amazon Wfm information

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$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Jun 21, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs
What cities are hiring for Amazon Wfm jobs? Cities with the most Amazon Wfm job openings:
What are the most commonly searched types of Amazon Wfm jobs? The most popular types of Amazon Wfm jobs are:
What states have the most Amazon Wfm jobs? States with the most job openings for Amazon Wfm jobs include:
What job categories do people searching Amazon Wfm jobs look for? The top searched job categories for Amazon Wfm jobs are:
Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Amazon Connect Architect

Tech Mahindra (America's) Inc

Englewood, CO • On-site

Other

Medical, Dental, Vision, Life, PTO

Posted 18 days ago

Tech Mahindra rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

138th of 204 rated it services

Job description

Salary:

Amazon Connect Architect

Employment: Full Time or Contract

Location: Onsite, Plano, TX preferred remote may be considered if architect has the ability to travel to Plano, TX


Navixus is seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of modern cloud contact center solutions. This role requires hands-on expertise delivering Amazon Connect deployments and leading migrations from platforms such as NICE CXone or Genesys (Cloud or Engage).


You will serve as a trusted advisor, owning end-to-end architecture while translating business requirements into scalable, high-performing solutions. You will architect complex, enterprise level contact center solutions and be the subject matter expert across business and technology stakeholders. Define architectures and best practices for client engagements. Guide development teams and review solution implementations. Guide clients through technical and operational decisions.


Qualifications for Success:

  • 8 or more years working as a CCaaS Solution Architect, Technical Architect or Technical Lead
  • 3 or more years experience with Amazon Connect
  • Hands-on enterprise implementation experience with Amazon Connect (multiple deployments preferred).
  • Experience migrating from CXone (preferred), Genesys Cloud, or other CCaaS platforms.
  • Experience with contact center concepts (IVR, ACD, routing, CTI, WFM, reporting).
  • Experience with AWS services (Lambda, API Gateway, Lex, CloudWatch, IAM, etc.).
  • Experience with integration patterns (REST APIs, event-driven architecture).

Preferred Qualifications

  • AWS certifications (e.g., AWS Solutions Architect Associate/Professional).
  • Experience with AI/automation (Amazon Lex, chatbots, voice bots).
  • Experience with analytics and reporting platforms for contact centers.


Why youll love it here:


Culture:At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.


The pay range for this role is $165,000 - $195,000 per annum. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.


Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.