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Amazon Wfm Jobs (NOW HIRING)

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... WFM tools, analytics platforms, and third-party APIs. o  Develop and manage AWS Lambda ...

Amazon

Inventory Planner, Produce & Floral

Austin, TX · On-site

... the WFM product mix, supply base and retail operations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally ...

Amazon

Content Editor, Creative Production

Austin, TX · On-site

... WFM OG) social and brand channels. This role combines post-production editing with basic social ... Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...

Telus Digital

$152.62K - $179.55K/yr

Deep experience architecting and implementing seamless integrations between Amazon Connect / AWS and external systems (e.g., CRM, WFM, ERP). * Data & Reporting: Proficiency in contact center ...

Amazon

Supply Chain Manager

Austin, TX · On-site

... goods to WFM o Assists with the development of new reporting tools to be used by buying teams ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

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$97.6K

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How much do amazon wfm jobs pay per year?

As of May 30, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.
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Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Solutions Architect - Amazon Connect

The AES Group

Bellevue, WA • Remote

$64.50 - $85/hr

Contractor

Posted 14 days ago

Job description

Job Title: Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)

About the Role

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings.

About Us

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.

Key Responsibilities

  • Architect and implement Amazon Connect–based contact center solutions
  • Design and configure:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Advise customers on best practices, scalability, security, and cost optimization
  • Collaborate with AWS partner teams, customers, and internal stakeholders

Required Qualifications

  • 5+ years of experience in solutions architecture or contact center technologies
  • Prior hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Excellent communication and stakeholder engagement skills
  • AWS Certified Solutions Architect - Professional

Preferred / Nice-to-Have Skills

  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Experience working in consulting, startup, or innovation environments

Why Join Us

  • Work on modern, cloud-native contact center solutions
  • High-impact, hands-on role with ownership
  • Exposure to multiple clients and industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals looking for variety without startup risk