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Amazon Wfm Jobs (NOW HIRING)

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

New

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

You'll work across all major e-commerce initiatives including Grocery on Amazon Core, Grocery ... WFM E-Commerce Selection and Site Merchandising team. Navigate stakeholder complexity at senior ...

Engineer

Midvale, UT · On-site

$100K - $120K/yr

Work with adjunct solutions like WFM, Dialers, Recording etc. * Interface with required teams, OEMs, vendors to achieve desirable goals. * Knowledge on any other contact center like Amazon connect ...

Content Producer, Creative Production

Austin, TX · On-site

$124K/yr

... with WFM brand standards. - Capture basic social-first still photography and short-form video ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

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Amazon Wfm information

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$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Jul 12, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon Wfm position, and why are they important?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What is an Amazon WFM job?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

More about Amazon Wfm jobs
What cities are hiring for Amazon Wfm jobs? Cities with the most Amazon Wfm job openings:
What are the most commonly searched types of Amazon Wfm jobs? The most popular types of Amazon Wfm jobs are:
What states have the most Amazon Wfm jobs? States with the most job openings for Amazon Wfm jobs include:
Infographic showing various Amazon Wfm job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Senior Product Safety Assurance Analyst - Perishables, Product Safety Assurance Team, Worldwide Groc

Senior Product Safety Assurance Analyst - Perishables, Product Safety Assurance Team, Worldwide Groc

Amazon

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,959 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Application deadline: Jul 11, 2026
The Senior Product Safety Assurance (PSA) Analyst - Perishables, is responsible for vetting the safety and quality of new and existing Whole Foods Market (WFM) and Amazon Private Brands (PB) products by investigating supplier programs, establishing testing requirements in accordance with regulatory and WFM requirements, and developing and maintaining safety and quality technical specifications for new and existing products across diverse product categories. The Senior PSA shall provide technical guidance and recommendations for product and process development. This role supports product categories with high food-safety risk and/or elevated regulatory requirements.
Stays abreast of state-of-the-art processes and emerging technologies within food safety and quality management
This role requires someone with experience in higher-risk food categories, such as meat, seafood, produce, ready-to-eat foods, etc.
Note: This position will ultimately require relocation to our Austin, TX headquarters. While you may commence employment at any of the designated office locations listed on the job posting, relocation to Austin will be required in due course.
We are pleased to accommodate this transition through flexible relocation timelines tailored to your circumstances, and a relocation package will be provided at the time of your move
Key job responsibilities
• Enables commercialization activities and provides technical guidance to ensure products meet WFM quality and regulatory standards by:
o Developing appropriate chemical, microbiological, physical, and shelf-life testing requirements based on supplier data, existing testing profiles, regulatory requirements, safety risk, and WFM requirements
o Reviewing Supplier Food Safety Plans and product risk assessments
o Partnering with WFM Legal team on regulatory requirements
o Reviewing applicable product claims/statements and determining claim validation criteria
o Developing and negotiating shelf-life study validation parameters
o Partnering with Product Developers to incorporate characterizing product attributes into testing profiles
o Reviewing Supplier documents and test results for WFM and regulatory compliance
o Reviewing Supplier Quality Reports, Supplier Visit Reports, and Facility Risk Assessments
o Reviewing First Production test results
• Enables commercialization activities and provides technical guidance to ensure products meet WFM quality and regulatory standards
• Engages with suppliers and customers to evaluate and resolve complex, recurring, and business-critical issues and concerns.
• Advises the stores, operational areas, suppliers, and leadership up to the executive level on any local, state, federal, and international regulatory and compliance issues.
• Leads development and implementation of advanced technical solutions using programming, data analytics, and automation tools to enhance food safety and quality systems
• Monitors formulation and label review for WFM, identifying product or cross-product issues, identifying root causes, and driving sustainable resolutions.
• Oversees or advises others on the management of multiple Product Safety & Quality analyses, tests, documentation, and reporting.
• Provides expert technical consulting, leveraging advanced software tools and cross-functional relationships to develop innovative solutions for emerging issues
• Works with all levels of operational leadership toward continuous improvement of food and product safety/quality standards and operational excellence.
• Advises leadership on functional progress, status, trends, and issues.
BASIC QUALIFICATIONS
- 6+ years of compliance, audit or risk management experience
- 5+ years of program or project Management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience working independently with minimal supervision
- Bachelor's degree in Food Science or related field
- 10+ years CPG and/ or food retail experience
- 6 + years' experience in food or non-food consumer goods production facility that produces high risk products (including the categories listed in the job description)
- HACCP certification and PCQI certification
- Advanced knowledge of Product/Food Safety for complex products categories and processing environments + Quality Assurance and control processes and workflows
- Knowledge of regulatory compliance (local, state, federal, North America)
- Proficiency with quality and food safety data systems (e.g., LIMS, SPC software, supplier compliance platforms such as FoodLogiQ or Repositrak, quality management platforms) with the ability to configure automated workflows, build custom reports, and extract actionable insights from large testing and compliance datasets
- Demonstrated ability to build sophisticated dashboards, develop advanced metrics-based reporting, and leverage Business Intelligence (BI) tools to analyze complex quality and safety data, uncover trends, and communicate the full stories behind the data to drive informed decision-making
- Advanced understanding of Retail product lifecycle management, Project leadership skills, Cross-functional team leadership skills
- Strong written and verbal communication skills with experience advising senior leadership and managing relationships across suppliers, legal, and operations partners
- Expert ability to leverage market understanding for project decisions, demonstrate knowledge of WFM operations
- Ability to travel domestically and internationally up to 30% of time, including overnight stays
- Have fun and enable others to have fun while achieving results
PREFERRED QUALIFICATIONS
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Graduate degree in science or relevant field
- Experience with natural and organic foods, including understanding of clean-label formulation and ingredient sourcing standards
- GFSI or Quality Systems and Product Safety Auditing Experience
- Sensory evaluation experience and skills
- Experience managing supplier qualification programs and conducting risk-based supplier assessments across diverse product categories
- Experience leading or supporting product recalls, market withdrawals, or food safety incident investigations
- Familiarity with international food safety standards and global supply chain quality requirements (e.g., BRC, SQF, FSSC 22000, IFS)
- Experience building and managing quality/safety dashboards and reporting frameworks using BI platforms (e.g., Tableau, Power BI, QuickSight) or enterprise quality management systems (e.g., ETQ, Veeva, TraceGains)
- Experience with workflow automation tools (e.g., Power Automate, Smartsheet, SAP QM) to streamline quality monitoring, supplier compliance, and food safety processes
- Knowledge of emerging food safety technologies (e.g., blockchain traceability, rapid pathogen detection, predictive shelf-life modeling)
- Experience with food labeling compliance, claims substantiation, and regulatory label review (FDA, USDA, FTC)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Denver - 121,200.00 - 163,900.00 USD annually
USA, NY, Jersey City - 133,300.00 - 185,000.00 USD annually
USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US