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Amazon Wfm Jobs (NOW HIRING)

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... WFM tools, analytics platforms, and third-party APIs. o  Develop and manage AWS Lambda ...

Telus Digital

$152K - $179K/yr

Architect and implement seamless integrations between Amazon Connect / AWS and external systems such as CRM, WFM, and ERP platforms; lead migration efforts from legacy contact center platforms (for ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

Miratech

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Familiarity with contact center reporting, analytics, workforce management (WFM), and performance ...

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Amazon Wfm information

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$38.5K

$97.6K

$172.5K

How much do amazon wfm jobs pay per year?

As of Aug 22, 2026, the average yearly pay for amazon wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is an Amazon WFM?

An Amazon Workforce Management (WFM) job involves managing staffing, scheduling, and operational efficiency for customer service or fulfillment center teams. WFM specialists use data analysis and forecasting tools to ensure the right number of employees are scheduled to meet demand. Their responsibilities may include real-time monitoring, adjusting schedules, and optimizing workflows to improve productivity. These roles help Amazon maintain its service levels while balancing labor costs and employee satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon WFM position?

To thrive as an Amazon WFM (Workforce Management) specialist, you need a strong analytical aptitude, expertise in workforce planning, and familiarity with operational metrics, often supported by a background in business, operations, or a related field. Proficiency in WFM software such as NICE, Verint, or Aspect, and advanced skills in Excel or similar data analysis tools, are typically required. Effective communication, attention to detail, and problem-solving abilities are key soft skills that help manage dynamic workloads and stakeholder expectations. These capabilities are essential for ensuring accurate staffing, maintaining service levels, and supporting efficient operations in a high-volume environment.

What are some common challenges faced by Amazon WFM specialists, and how are they addressed on the job?

Amazon WFM specialists often face challenges such as rapidly changing business demands, forecasting accuracy, and managing real-time schedule adherence. To address these, they work closely with operations leaders, leveraging advanced forecasting tools and data analytics to adjust staffing models quickly. Collaboration with multiple teams, ongoing performance monitoring, and proactive problem-solving are essential parts of the role. Adapting to fast-paced environments and communicating changes effectively help ensure the team consistently meets service and efficiency goals.

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Amazon Wfm jobs near you
Infographic showing various Amazon Wfm job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Amazon Connect Developer

SmartIPlace

Jacksonville, FL • Remote

$50 - $55/hr

Contractor

Re-posted 7 days ago

Job description

We’re looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team during the Build phase. This is a hands-on role where you’ll be driving key technical deliverables and helping shape a seamless multi-channel contact experience.

•  Solution Development & Integration
•  Design and develop scalable, secure, and maintainable solutions using Amazon Connect.
•  Integrate Amazon Connect with CRMs, ticketing systems, WFM tools, analytics platforms, and third-party APIs.
o  Develop and manage AWS Lambda functions, APIs, and backend services to support contact flows and automation.
o  Deploy the infrastructure using CDK instead of manually creating resources in management console. We use CDK for deployment of resources along with CloudFormation templates.
o  Good understanding of Python is essential.
o  Understanding and demonstrated proficiencies using CI/CD Pipelines for delivery of solutions (i.e CodeCatalyst, Github, etc.) is key

  • Manage and monitor S3 bucket structures for call metadata and audio recordings, ensuring correct file placement and structure.
  1. Validate metadata JSON files against required schemas, formats, and data types, including ISO 8601 timestamps and mandatory custom fields.
  1. Verify audio file format compliance with AWS Transcribe requirements, including dual-channel agent/customer recordings.
  1. Configure and maintain S3 event triggers and SQS queues for automated ingestion workflows, including message purging when required.
  1. Oversee AWS Step Functions orchestration for transcription and analytics workflows, including wait states, polling, branching logic, and database writes.
  1. Maintain Aurora Serverless v2 database configuration, connectivity, and schema for transcripts, analytics results, and audit records.
  1. Execute and maintain manual category generation and Bedrock AI call categorization processes, including running Python scripts for classification and prompt tuning.
  1. Support analytics processes including sentiment analysis, PII redaction, and key phrase extraction.
  1. Monitor and respond to SNS notifications for workflow failures; troubleshoot Step Function, Lambda, and data ingestion errors.
  1. Manage IAM roles, policies, and S3 security controls to enforce least privilege access and secure data handling.
  1. Maintain VPC network configurations, NAT Gateway, and private subnet deployments for database and application components.
  1. Administer and maintain EC2 instances for PowerBI gateway, jump host, and development environments with CDK and source code.
  1. Keep technical documentation current for workflows, schemas, and operational procedures.
  1. Provide user support and training for file preparation, metadata validation, and AI categorization workflows.
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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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