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How much do entry level amazon customer service representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level amazon customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Amazon Customer Service Representative vs Customer Support Associate?

AspectEntry Level Amazon Customer Service RepresentativeCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or call center setting, handling Amazon customer inquiriesRetail, call centers, or online support environments
Employer & Industry UsageAmazon, e-commerce, retailVarious industries including retail, tech, and services
Common Search & ComparisonYesYes

Both roles involve customer interaction and require similar basic skills, but the Entry Level Amazon Customer Service Representative specifically focuses on Amazon's platform and e-commerce support, often in a remote setting. Customer Support Associates may work across various industries and environments, but both serve to assist customers and resolve issues efficiently.

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What cities are hiring for Entry Level Amazon Customer Service Representative jobs? Cities with the most Entry Level Amazon Customer Service Representative job openings:
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Entry Level Amazon Customer Service Representative jobs near you
Infographic showing various Entry Level Amazon Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 84% Full Time, 14% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Financial Analyst, Amazon Customer Service Finance

Senior Financial Analyst, Amazon Customer Service Finance

Amazon

Seattle, WA

$97K - $121K/yr

Full-time

Posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,891 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon Customer Service Finance team as a key strategic partner. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.
Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations

This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. If you've wanted to challenge existing processes, propose end-to-end redesigns, or drive tooling and automation decisions that impact the entire organization, this is your opportunity. The ideal candidate will take ownership of problems and question "that's how we've always done it."
Key job responsibilities
As a Senior Financial Analyst supporting the CS Finance organization you will:
- Manage multiple workstreams, balancing subject matter expertise with horizontal collaboration across the team
- Independently deliver projects with limited oversight provided by your manager to scale, improve controllership, and create value-add enhancements
- Build your understanding of the business context of the data used in your analysis to convert data into findings, provide recommendations and seek guidance from your team leaders
- Ability to create structure and order with an expanded project scope into actionable steps
- Learning and applying finance tools, systems, and software efficiently to support day-to-day work
- Prioritize work, resolve issues, meet deadlines, and seek feedback from your manager when conflicts arise
About the team
Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization

We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization. Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible.

We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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