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Amazon Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

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All JobsAmazon Customer Service Representative JobsAmazon Customer Service Representative Jobs in Rochester, NY

Amazon Customer Service Representative information

See Rochester, NY salary details

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How much do amazon customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service Representative?

An Amazon Customer Service Representative assists customers with inquiries, orders, returns, and technical support through phone, chat, or email. They ensure a positive shopping experience by resolving issues efficiently and professionally. Strong communication skills, problem-solving abilities, and knowledge of Amazon policies are essential. This role may involve handling high call volumes and working in a fast-paced environment while maintaining excellent customer service.

Can you actually work from home for Amazon Customer Service Representative?

Yes, Amazon Customer Service Representatives often have the opportunity to work from home, especially for remote roles that require strong communication skills and familiarity with customer service tools. These positions typically involve handling customer inquiries via phone, chat, or email and may require specific equipment and a quiet workspace. Availability of remote work can vary by location and role requirements.

What does an Amazon Customer Service Representative do?

A typical day for an Amazon Customer Service Representative involves assisting customers via phone, chat, or email to resolve questions about orders, returns, and account issues. You’ll spend much of your time troubleshooting problems, documenting customer interactions, and collaborating with teammates or supervisors when complex issues arise. The role can be fast-paced, with a strong focus on meeting quality and response time goals. You may work independently much of the time, but also benefit from regular team meetings and access to resources that help you support customers effectively.

How do I become an Amazon Customer Service Representative?

To become an Amazon Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Applicants often complete an online application, pass a skills assessment, and may undergo training on Amazon's customer service tools and policies.

What skills and qualifications are needed to be an Amazon Customer Service Representative?

To excel as an Amazon Customer Service Representative, you should have strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, Amazon’s internal support systems, and basic computer proficiency are typically expected. Standout candidates bring empathy, patience, and adaptability to consistently deliver positive customer experiences. These skills ensure swift, accurate resolutions to customer inquiries and contribute to maintaining Amazon's reputation for exceptional service.

What are the most commonly searched types of Amazon Customer Service Representative jobs in Rochester, NY? The most popular types of Amazon Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Amazon Customer Service Representative jobs in Rochester, NY? For Amazon Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Amazon Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Amazon Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Customer Service Representative jobs? Cities near Rochester, NY with the most Amazon Customer Service Representative job openings:
Amazon Customer Service Representative jobs near you
Infographic showing various Amazon Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Ashley | The Wellsville Group

Batavia, NY • On-site

Full-time

Re-posted 7 days ago

Job description

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative, you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

  • Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
  • Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
  • Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
  • Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
  • Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
  • Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who:

  • Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
  • Thrives on Interaction: You’re energized by connecting with people, educating customers, and finding solutions even when things go wrong.
  • Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
  • Brings Ideas: You’re not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
  • Handles Fast-Paced Chaos: You’re comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You’ll Love Working With Us

  • Competitive Pay: Start at $17.00 per hour with opportunities to grow.
  • Flexible Schedule: Tuesday - Saturday 9AM - 5PM
  • Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
  • Growth Opportunities: With 20 stores across three states, we’re a growing company with paths for career advancement.
  • Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
  • Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.