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Virtual Amazon Customer Service Jobs in Rochester, NY

Amazon

Staffing Manager, Workforce Staffing

Rochester, NY · On-site

$40K - $56K/yr

... customers and make their lives easier, one innovative product, service, and idea at a time. The ... At Amazon, our teams roll up our sleeves, work hard, have fun and make history! Key job ...

New

Thind Corporation

Amazon Delivery Driver

Rochester, NY · On-site

$21/hr

... smiles for Amazon with great customer experiences! We're seeking reliable, hardworking and ... Provide excellent customer service and satisfaction despite stressful events / conditions * Keep ...

Amazon

HR Business Partner

Rochester, NY · On-site

About the team Amazon's Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF ... service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)

Amazon

Sr Manager, Operations - AMZ11127.7

Rochester, NY · On-site

$135K - $182K/yr

Amazon.com Services LLC Position: Sr Manager, Operations - AMZ11127.7 Location: Rochester, NY ... customer experience for Global Supply Chain Fulfillment/Distribution operations. • Performs ...

Amazon

Senior Station Manager

Greece, NY

... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...

Amazon

Senior Station Manager

Greece, NY · On-site

... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...

Amazon

Senior Station Manager

Greece, NY

... Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis - Manages day-to-day relationships with multiple Delivery Service Providers (DSPs ...

Amazon

Security and Loss Prevention Expert, NA

Rochester, NY · On-site

$51K - $70K/yr

... service to business customers across multiple business units within a dedicated geographical area ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Rochester, NY

Virtual Amazon Customer Service information

See Rochester, NY salary details

$12

$17

$23

How much do virtual amazon customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual amazon customer service in Rochester, NY is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.51 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY?

The most popular types of Amazon Customer Service jobs in Rochester, NY are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Rochester, NY?

For Virtual Amazon Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Rochester, NY look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Amazon Customer Service jobs?

Cities near Rochester, NY with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,673 per year, or $17.6 per hour.

Delivery Driver for Amazon DSP | $21-$23/hr | Weekly Pay | Hiring ASAP

FastMile Logistics LLC

Rochester, NY • On-site

$21 - $23.50/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Company Description
Job Description
Urgently Hiring Delivery Drivers in Rochester, NY
FastMile Logistics LLC is actively hiring reliable and motivated Delivery Drivers to deliver Amazon packages in the Rochester area.
We are an independent company that partners with Amazon to deliver packages safely and on time. We are building a strong team from the ground up and are looking for dependable delivery drivers who want consistent work, growth opportunities, and a supportive team cultre.
Apply today! We are interviewing this week and moving quickly with candidates.
As a Delivery Driver (Non-CDL), you will:
  • Drive an Amazon-branded delivery vehicle OR Rental
  • Deliver packages to homes and businesses
  • Work independently while being part of a team
  • Stay active throughout your shift (this is a physical, fast-paced job)

Schedule:
  • Day shift (11:30AM Start time)
  • 8-10 hour shifts
  • 3-5 days per week
  • Consistent full-time hours (36-40 per week) *Performance Driven
  • One weekend day required

Compensation & Benefits
  • $21.00 - $23.50 per hour
  • Bonus Incentives
  • Weekly pay
  • Paid training (no experience required)
  • Overtime opportunities available
  • Health insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • Tuition reimbursement
  • Referral bonuses
  • Company-provided vehicle, gas, and insurance
  • One Weekend Day required

Qualifications
Ideal candidates are enthusiastic, communicate effectively, and are ready to get the job done. Successful Delivery Associates enjoy being out on the road, put safety first and care deeply about customer expectations and satisfaction.
Employment is contingent upon completion of a background check and drug screening in accordance with applicable laws.
  • Must be at least 21 years old
  • Valid driver's license (non-CDL)
  • Authorized to work in the United States
  • Able to lift packages up to 50 lbs
  • Comfortable working in all weather conditions
  • Strong attendance and reliability
  • Military veterans are welcome!
  • Commercial, DOT, CDL (or work-related) driving experience is a plus, but not mandatory

Additional Information
Why Drive for FastMile Logistics?
We are not just another delivery company.
  • Owner-operated leadership with Ex-Amazon experience is Hands-on and supportive.
  • Real growth opportunities. We promote from within.
  • Cross-training available to build new skills
  • Strong team culture with high standards and accountability.
  • Organized operations and consistent work.

Delivery Driver Responsibilities
  • Safely operate a delivery vehicle at all times
  • Deliver 200-250+ packages per day
  • Load and organize packages at the warehouse
  • Use a company device for navigation and delivery confirmation
  • Follow all safety protocols and procedures
  • Provide excellent customer service

Delivery Driver Requirements
  • Must be at least 21 years old
  • Valid driver's license (non-CDL)
  • Authorized to work in the United States
  • Able to lift packages up to 50 lbs
  • Comfortable working in all weather conditions
  • Strong attendance and reliability

Great Fit For People With Experience In:
  • Delivery driver or driver roles
  • Warehouse associate or package handler
  • Amazon, FedEx, UPS, or courier delivery
  • Landscaping or outdoor labor
  • Construction, moving, or general labor
  • Retail, customer service, or hospitality

Benefits:
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Referral program
  • Tuition reimbursement

FastMile Logistics is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or veteran status.

Apply