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Virtual Amazon Customer Service Jobs in Rochester, NY

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 43685 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

dbi

Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 43685 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 43685 Job Location: Rochester, NY Job Schedule: 9/80 ... virtual or physical) and applications. The position will also provide support for secure and ...

HMG Careers

Remote Customer Service and Sales

Fairport, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Customer Service and Sales

Victor, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Customer Service and Sales

Macedon, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Customer Service and Sales

Gates, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Rochester, NY

Virtual Amazon Customer Service information

See Rochester, NY salary details

$12

$17

$23

How much do virtual amazon customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for virtual amazon customer service in Rochester, NY is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.51 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY?

The most popular types of Amazon Customer Service jobs in Rochester, NY are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Rochester, NY?

For Virtual Amazon Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Rochester, NY look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Amazon Customer Service jobs?

Cities near Rochester, NY with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Rochester, NY as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $36,673 per year, or $17.6 per hour.

Prime Air Ground Handler, Amazon Prime Air

Rochester, NY • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

$16.25 - $19.25/hr

Full-time

Posted 27 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,180 frontline employees who took The Breakroom Quiz

Job description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour. And how do you do it in a way that can scale

Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that. We are delivering to customers, and are excited for what's to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos)

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is revolutionizing delivery services through innovative drone technology. We're seeking a Ground Handler to support our drone delivery operations through ground support activities, basic operational tasks, and community engagement.
Key job responsibilities
* Support daily drone operations by handling and organizing equipment, including batteries and related components
* Monitor airspace in the area of operations and report any potential hazards or obstacles
* Assist with basic warehouse tasks including inventory management and package preparation
* Execute standard operating procedures while maintaining safety and compliance standards
* Engage positively with community members and address basic inquiries about our operations
* Document and report operational activities using standard templates and tools
This role requires the ability to carry/lift up to 50 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach. In addition, this role requires the ability work in an environment where the noise level varies and is subject to variable temperatures and weather (outside temperature, and include refrigerated environments)
This role requires the ability to work any shift, including nights, weekends, and holidays
This role may require travel, up to 25% of the time
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations

Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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