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Virtual Amazon Customer Service Jobs in Rochester, NY

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Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

Sherwin-Williamsin

Customer Service Delivery Driver

Batavia, NY · On-site

$15.25 - $19.25/hr

This position is eligible for health benefits, such as prescription savings and virtual physician ... Ensure high levels of customer satisfaction through excellent sales service * Assist customers in ...

Amazon

Process Assistant

Rochester, NY · On-site

Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order ...

L3Harris Technologies

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... virtual or physical) and applications. The position will also provide support for secure and ...

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All JobsAmazon Customer Service JobsVirtual Amazon Customer Service JobsVirtual Amazon Customer Service Jobs in Rochester, NY

Virtual Amazon Customer Service information

See Rochester, NY salary details

$12

$17

$23

How much do virtual amazon customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual amazon customer service in Rochester, NY is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.51 per hour, depending on experience, location, and employer.

What does a virtual Amazon customer service representative do?

A Virtual Amazon Customer Service Representative assists Amazon customers remotely by handling inquiries, resolving issues, processing orders, and providing information about products and services. They communicate with customers primarily via phone, chat, or email, ensuring a positive shopping experience. Representatives are trained to troubleshoot problems, handle returns and refunds, and escalate complex issues when necessary. This role requires excellent communication skills, patience, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a virtual Amazon customer service representative, and why are they important?

To thrive as a Virtual Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, chat platforms, and Amazon's internal support tools is commonly required. Patience, empathy, and adaptability are crucial soft skills for managing diverse customer inquiries remotely. These skills ensure efficient, positive customer interactions and uphold Amazon’s commitment to exceptional service in a virtual environment.

What are the most common challenges faced by virtual Amazon customer service associates, and how can they be managed?

Virtual Amazon Customer Service Associates often encounter challenges like handling high volumes of customer inquiries, managing difficult or upset customers, and quickly adapting to new policies or technology updates. Effective time management, strong communication skills, and a supportive remote work environment are key to overcoming these hurdles. Amazon provides thorough training, ongoing support, and resources to help associates stay informed and perform well, even when working from home. Building strong problem-solving skills and staying organized can make the role more rewarding and less stressful.

What is the difference between Virtual Amazon Customer Service vs Virtual Live Chat Customer Support?

AspectVirtual Amazon Customer ServiceVirtual Live Chat Customer Support
Primary RoleAssist Amazon customers with orders, returns, and account issuesProvide real-time support via live chat for various companies
Work EnvironmentRemote, often within Amazon's platform or CRM systemsRemote, across multiple industries and platforms
Required SkillsCustomer service, problem-solving, familiarity with Amazon policiesCommunication skills, multitasking, technical proficiency
Employer & IndustryAmazon, e-commerceVarious companies, customer support services

Both roles involve remote customer support, but Virtual Amazon Customer Service focuses specifically on Amazon's platform and policies, while Virtual Live Chat Customer Support can serve multiple industries and companies. The core skills overlap, but the context and tools used differ.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY?

The most popular types of Amazon Customer Service jobs in Rochester, NY are:

What are popular job titles related to Virtual Amazon Customer Service jobs in Rochester, NY?

For Virtual Amazon Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Amazon Customer Service jobs in Rochester, NY look for?

The top searched job categories for Virtual Amazon Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Amazon Customer Service jobs?

Cities near Rochester, NY with the most Virtual Amazon Customer Service job openings:

Virtual Amazon Customer Service jobs near you
Infographic showing various Virtual Amazon Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,673 per year, or $17.6 per hour.

Delivery Driver for Amazon Delivery Service Partner NON -CDL

Amazon Delivery Service Partner

Rochester, NY • On-site

$21 - $24.50/hr

Other

Medical, Retirement, PTO

Posted 10 days ago

Job description

Drive With Us – Apply Today!

RML Transport is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community.

Location Address: DRO2 at 1200 Lexington Avenue, Rochester, NY, USA

Job Description

Compensation: $21.00 - $24.50

Shift Time(s): 10:00am - 8:00pm

Benefits of Working at RML Transport:

  • Competitive wages, PTO and seasonal bonuses
  • Weekly $100 safe driving bonus
  • Per package extra delivery incentive
  • Opportunities for advancement
  • Be part of a local business that is making a positive impact on the community
  • Flexible scheduling
  • 401k
  • Health benefits

As a Delivery Driver at RML Transport, you will play a crucial role in ensuring orders are delivered promptly and accurately within the community! You will start and end your day at Amazon Warehouse at 1200 Lexington Ave Rochester, NY 14606 and will be helping make this community and even bigger success.

Delivery Driver Responsibilities:

  • Load and unload delivery vehicles with packages to be delivered
  • Drive safely, following GPS coordinated route, following all traffic laws
  • Deliver products to customers in a professional and courteous manner
  • Maintain a clean and organized delivery vehicle
  • Report any issues or problems to management immediately

Qualifications

  • Valid driver's license and clean driving record
  • Over the age of 21
  • Ability to lift and carry packages up to 50 lbs
  • Ability to work independently and as part of a team

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply