ZipRecruiter

Log In

1

Executive Customer Service Jobs in Rochester, NY

Kohl's

Full-Time Customer Service Supervisor

Rochester, NY · On-site

$19.50 - $30.25/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... executive as leader on duty * Use key performance indicators (KPIs) to make informed business ...

Wegmans

Produce Customer Service

Canandaigua, NY · On-site

$16.50 - $17/hr

... Executive Chef. Learn about our career paths, training programs, and the heart of what makes ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

NESCO Inc

Executive Assistant

Rochester, NY · On-site

Prior experience in administrative support, office coordination, customer service, or executive support. * Strong written and verbal communication skills with a professional and service-oriented ...

Honeywell

Lead Customer Experience Specialist

Pittsford, NY · On-site

$16.25 - $21.25/hr

In this role, you will impact the efficiency and effectiveness of customer service operations by ... executive leadership to support strategic decision-making and roadmap planning. * Identify ...

FirstLight

Account Executive

Victor, NY · On-site

$75K - $85K/yr

The Account Executive (AE) is the catalyst behind FirstLight's success as an organization. As a ... services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 ...

Palmer Food Service

Corporate Executive Chef

Rochester, NY · On-site

$80K - $100K/yr

The Corporate Executive Chef is specifically accountable for CAB culinary demonstrations, customer ... Regular travel to customer locations throughout Palmer's service territory; valid driver's license ...

next page

Showing results 1-20

All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Rochester, NY

Executive Customer Service information

See Rochester, NY salary details

$16

$30

$41

How much do executive customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for executive customer service in Rochester, NY is $30.24, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $38.41 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Rochester, NY?

The most popular types of Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Executive Customer Service jobs?

Cities near Rochester, NY with the most Executive Customer Service job openings:

Executive Customer Service jobs near you

Customer Service Associate

Savers Value Village

Webster, NY • On-site

$16 - $21.08/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Savers Value Village rating

6.1

Company rating: 6.1 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

20th of 50 rated thrift stores

Job description

Description
Job Title: Customer Service Associate
Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position.
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
  • Bundled health plans such as medical, Rx, dental and vision
  • Company-paid life insurance for extra protection and peace of mind
  • Programs to stop smoking, diabetes management coaching, and on demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.

FLSA: Non-exempt
Work Type/ Location: On-site
Savers is an E-Verify employer.
980 Ridge Road, Webster, NY 14580

What Savers Value Village employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply