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Customer Service Trainee Jobs in Rochester, NY (NOW HIRING)

Cintas

Management Trainee

Henrietta, NY · On-site

$60K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Henrietta, NY · On-site

$60K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Rochester, NY · On-site

$60K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Cintas

Management Trainee

Rochester, NY · On-site

$60K/yr

The Management Trainee will work closely with experienced managers to learn about Outside Sales ... Provide exceptional customer service by addressing inquiries and resolving issues promptly.

Buckeye Corrugated, Inc.

Sales Trainee

Rochester, NY · On-site

$52K - $60K/yr

Meet or exceed the operating standards in the areas of sales and customer service. Such standards ... Sales Trainee is acquiring the skills necessary in becoming a successful Account Executive

Buckeye Corrugated, Inc.

Sales Trainee

Rochester, NY · On-site

$52K - $60K/yr

Meet or exceed the operating standards in the areas of sales and customer service. Such standards ... Sales Trainee is acquiring the skills necessary in becoming a successful Account Executive

Graybar

Sales Trainee

Rochester, NY

$21.63/hr

Our Sales Trainees are exposed to all areas of our business and are given the opportunity to ... Rotate through different areas of the business including sales, logistics, customer service ...

Graybar

Sales Trainee

Rochester, NY · On-site

$21.63/hr

Our Sales Trainees are exposed to all areas of our business and are given the opportunity to ... Rotate through different areas of the business including sales, logistics, customer service ...

Ryder

Rental Sales Management Trainee

Canandaigua, NY · On-site

Summary The Rental Management Trainee is designed to be completed in 18-24 months and provides the ... One (1) year or more customer service with issues resolution experience preferred * Must be ...

Jbhunt

Manager Trainee

Rochester, NY

$51K - $63K/yr

Job Title: Manager Trainee Department: Supply Chain Country: United States of America State ... Learn to work with drivers, customers, and company personnel to resolve service issues, routing and ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Rochester, NY

Customer Service Trainee information

See Rochester, NY salary details

$13

$20

$35

How much do customer service trainee jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service trainee in Rochester, NY is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.51 per hour, depending on experience, location, and employer.

What are Customer Service Trainees?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by Customer Service Trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What are the key skills and qualifications needed to thrive as a Customer Service Trainee, and why are they important?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Trainee jobs? Cities near Rochester, NY with the most Customer Service Trainee job openings:
Customer Service Trainee jobs near you
Service Technician Trainee

Service Technician Trainee

Hawn Heating & Air Conditioning, Inc.

Rochester, NY • On-site

$20 - $30/hr

Full-time

Posted 7 days ago

Job description

The Service Technician Trainee reports to the Service Manager, and is responsible for performing a range of HVACR servicing jobs for residential and light commercial customers.  
Benefits
  • Paid Training
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
 
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and within the scope of his or her experience, the ability to communicate well with all customer groups.  Representative duties include:
  • Serving as a member of ad hoc Service Department teams which are organized to conduct HVACR service jobs in an efficient and timely manner.
  • Performing supervised and unsupervised basic HVACR service support activities (after having been shown all safety-related aspects of the role and the expected standards); e.g. changing filters, doing power and handwashing, picking and stocking parts, assisting Service Technicians or Senior Service Technicians.
  • Performing progressively more difficult technical roles than noted in the preceding paragraph under the direct supervision of a Service Technician or a Senior Service Technician; e.g. performing simple troubleshooting, conducting seasonal maintenance checks, measuring/threading pipe, operating test equipment, soldering and brazing, installing power and control wiring, etc.
  • Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
  • Performing related trainee/helper duties as directed by the Service Manager.
 
Job Qualifications: 
  • High school graduate or equivalent, and enrolled in or a graduate of a post-secondary formal HVACR program of instruction.
  • Good oral and written skills, including the ability to read and apply manufacturers' instructions, and to clearly communicate with customers, suppliers, and Hawn Heating & Air Conditioning, Inc. employees.
  • Physical ability to perform all the duties noted above under the conditions, circumstances, and extreme weather.  Examples include the ability to lift and carry a 100 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 50'; carry a 100 lb. motor up a fully extended 32' ladder.  Must not have a fear of heights.
  • Interest and initiative to develop his or her HVACR skills through a combination of formal schooling, company training, self-study, manufacturers' workshops, and other professional development activities.
  • Hold a current NYS operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment.  Incumbent must be insurable by company insurance carrier.
  • Ability to work under pressures of time, a non-standard schedule, adverse weather conditions, customer demands, and backlog constraints.