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Customer Service Trainee Jobs in Rochester, NY (NOW HIRING)

... Leader Trainee role! We're hiring immediately! What we bring: * A focus and dedication to your ... Ability to oversee and provide customer service leadership, training, and coaching, for all store ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an ...

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Customer Service Trainee information

See Rochester, NY salary details

$13

$20

$35

How much do customer service trainee jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service trainee in Rochester, NY is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.51 per hour, depending on experience, location, and employer.

What are Customer Service Trainees?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by Customer Service Trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What are the key skills and qualifications needed to thrive as a Customer Service Trainee, and why are they important?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Trainee jobs? Cities near Rochester, NY with the most Customer Service Trainee job openings:
Store Leader (Manager) Trainee

Store Leader (Manager) Trainee

7-ELEVEN

Williamson, NY • On-site

$20 - $27/hr

Other

Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


7-Eleven rating

4.3

Company rating: 4.3 out of 10

Based on 809 frontline employees who took The Breakroom Quiz

41st of 48 rated convenience stores


Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Store Manager

The Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store's leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team, and ensuring customers are well taken care of. Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it's easy to see how we can boast about having the best store management teams in the industry. If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Store Leader Trainee role! We're hiring immediately!

What we bring:

  • A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every time they visit.
  • A strong "promote from within" philosophy providing advancement opportunities for all levels.

Our benefits include:

  • 401K Plan (US only)
  • RRSP Plan (Canada only)
  • Paid PTO Plans
  • Coverage in medical, dental, life, and vision insurances available
  • Monthly bonus/incentive potential
  • Tuition Reimbursement
  • Adoption Assistance (US only)

What you bring:

  • Ability to oversee and provide customer service leadership, training, and coaching, for all store employees.
  • Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
  • Ability to oversee and implement all merchandising and marketing programs.
  • Demonstrated ability to use P&L and store reports to affect change.
  • Ability to manage cash handling, fuel transactions, and promotion of our rewards loyalty program.
  • Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
  • Excellent oral and written communication and intrapersonal skills.
  • Proficient computer knowledge (Microsoft products preferred Word, Excel).
  • A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
  • A valid Driver's License from the state of residence while maintaining automotive liability insurance during course of employment.
  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

7-Eleven, Inc. is an Equal Opportunity Employer and is committed to workplace diversity.

A copy of the complete job description, which includes the minimum requirements and essential functions of the position, is available on request.

Pay: $20.00 - $27.00 Hourly

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.


What 7-Eleven employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


7-Eleven logo

About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927