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Customer Service Trainee Jobs in Rochester, NY (NOW HIRING)

7-ELEVEN

Store Leader (Manager) Trainee

Rochester, NY

$20 - $27/hr

... Leader Trainee role! We're hiring immediately! What we bring: * A focus and dedication to your ... Ability to oversee and provide customer service leadership, training, and coaching, for all store ...

7-Eleven

Store Leader (Manager) Trainee

Rochester, NY · On-site

$20 - $27/hr

... Leader Trainee role! We're hiring immediately! What we bring: * A focus and dedication to your ... Ability to oversee and provide customer service leadership, training, and coaching, for all store ...

7-Eleven

Store Leader (Manager) Trainee

Williamson, NY · On-site

$20 - $27/hr

... Leader Trainee role! We're hiring immediately! What we bring: * A focus and dedication to your ... Ability to oversee and provide customer service leadership, training, and coaching, for all store ...

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Customer Service Trainee information

See Rochester, NY salary details

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How much do customer service trainee jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service trainee in Rochester, NY is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.51 per hour, depending on experience, location, and employer.

What are Customer Service Trainees?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by Customer Service Trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What are the key skills and qualifications needed to thrive as a Customer Service Trainee, and why are they important?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Trainee jobs? Cities near Rochester, NY with the most Customer Service Trainee job openings:
Customer Service Trainee jobs near you
Manager Trainee - Convenience Store

Manager Trainee - Convenience Store

Delta Sonic

Rochester, NY • On-site

$20 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Delta Sonic rating

7.3

Company rating: 7.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

131st of 343 rated vehicle maintenance

Job description

Join Our Award Winning Team!
With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.
Team Members Enjoy:

  • A team-based and fast-paced work environment
  • Company stability with opportunities for career advancement
  • Professional training in communication, hospitality, and customer care
  • Scholarship opportunities and team member recognition programs
  • Competitive benefits package to include, Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA 
  • Team member discounts
  • Equal opportunity employer

Responsibilities:
Management candidates will begin their employment in our extensive hands-on Manager Training Program. Our paid training program allows candidates to further develop their leadership skills while also preparing them to fulfill a management-level position in their designated department. Advancement is based on performance, and the majority of our upper management and corporate employees have been promoted from within. Candidates for this position should have the ability to set goals, motivate others, and provide clear direction.

Individuals in the Convenience Store Manager Trainee position will not only learn how to manage our Convenience Store operations, but they will also receive food preparation and safety training, including an employer financed ServSafe Management certification. Once they complete their intensive training program, Store Hospitality Managers oversee our Convenience Store operations and any applicable food outlet (e.g. Tim Horton’s, Dunkin Donuts, The Brick Oven) at their assigned location. The pay range for this position is $20.00 - $22.50 per hour, depending on experience.


Responsibilities include, but are not limited to:

  • Upholding customer satisfaction by ensuring Delta Sonic's standards for quality
  • Mastering basic employee responsibilities within your assigned department
  • Working hands-on alongside the employees
  • Training, coaching, and evaluating employees' performance
  • Ensuring that employees adhere to all safety regulations
  • Preparing and reviewing reports, including the department's staffing schedule and financials
  • Addressing all customers in a positive, enthusiastic, and professional manner
  • Performing regular maintenance and minor repairs to mechanical systems and/or equipment
  • Maintaining cleanliness of the premises which includes sweeping, mopping, picking up trash, cleaning restrooms, removing snow, and landscaping

Requirements:

  • Must be 18 years of age or older
  • Six months to one year of leadership, management, or key holder experience
  • Must be able to demonstrate consistent work experience
  • Excellent communication skills and a passion for providing great customer service
  • A courteous and professional demeanor
  • Patience, motivation, and initiative to lead others
  • Ability to stand, walk, and bend for long periods of time, with or without accommodation
  • Ability to lift moderate amounts of weight, with or without accommodation
  • Flexibility to work at any of the local locations, and schedule flexibility to include mornings, afternoons, evenings, weekends, and holidays
  • A valid driver's license is preferred for management positions in the Carwash, Detail, and Oil Change departments
  • Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Delta Sonic participates in the E-Verify Program.

Delta Sonic has been awarded as a Top Place to Work!

What Delta Sonic employees say

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