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Customer Service Trainee Jobs (NOW HIRING)

Delta Dental of Michigan

Customer Service Trainee

$14.75 - $20.50/hr

Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training ...

Sanico Inc.

Service Trainee

Binghamton, NY · On-site

$16 - $18/hr

Our goal is to find solutions for our customers. We are looking for a skilled, handy, versatile and professional individual to join our team as a SERVICE TRAINEE. The Service Trainee is an ...

MacAllister Machinery

Service Trainee

Riverview, MI · On-site

The goal of a Service Trainee is to provide the best-in-class service to our customers and enhance oneself to propel your career forward. Responsibilities Your daily tasks will include, but will not ...

MacAllister Machinery

Service Trainee

Riverview, MI · On-site

The goal of a Service Trainee is to provide the best-in-class service to our customers and enhance oneself to propel your career forward. Responsibilities Your daily tasks will include, but will not ...

MacAllister Machinery

Service Trainee

Riverview, MI

The goal of a Service Trainee is to provide the best-in-class service to our customers and enhance oneself to propel your career forward. Responsibilities Your daily tasks will include, but will not ...

Auto-Chlor System

Route Service Trainee

Buena Park, CA · On-site

$18.50 - $24.75/hr

Route Service Trainee If you have a positive attitude, want to learn a new skill, and find ... Collect customer payments and consistently follow-up to ensure accounts are current. * Deliver and ...

Bcbst

BlueHorizon Customer Service Apprentice

Chattanooga, TN · On-site

$14.50 - $19.75/hr

As a Customer Service Trainee, you will join a team that listens with care and empathy while helping members and providers navigate their health benefits. Through hands-on training, coaching, and ...

Auto-Chlor Services, LLC

Be Seen First

Sales and Service Trainee

Lauderdale Lakes, FL · On-site

$19/hr

Sales and Service Trainee (SST) Position Summary: We are looking for ambitious, proactive ... Support Installers at customer locations and help Rebuilders at our local branch. * Ensure company ...

Perry Pro Tech

Entry-Level Service Trainee

Dayton, OH · On-site

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. Reasonable accommodation may be made to ...

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Customer Service Trainee information

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How much do customer service trainee jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service trainee in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.
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What are popular job titles related to Customer Service Trainee jobs?

For Customer Service Trainee jobs, the most frequently searched job titles are:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,990 per year, or $21.1 per hour.

Customer Service Trainee

Remote

Delta Dental of Michigan
Insurance Services • 501 - 1,000 employees
Learn more about Delta Dental of Michiganexternal

$14.75 - $20.50/hr

Other

Medical, Dental

Posted 29 days ago

Job description

Customer Service Trainee

Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Typical Assignments:

  • Researches inquiries by accessing the claims processing system and other informational sources
  • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
  • Maintains related departmental records and files
  • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
  • Makes corrections to claims and eligibility
  • Enters new claims, eligibility and subscriber information into the mainframe
  • Reviews subscriber's coverage to determine type and level of benefits

Minimum Requirements:

  • Possess a high school diploma or equivalent
  • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
  • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
  • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
  • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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