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Customer Service Trainee Jobs (NOW HIRING)

Sanico Inc.

Service Trainee

Binghamton, NY · On-site

$16 - $18/hr

Our goal is to find solutions for our customers. We are looking for a skilled, handy, versatile and professional individual to join our team as a SERVICE TRAINEE. The Service Trainee is an ...

Brown Foodservice

Field Service Trainee

Louisa, KY · On-site

In the Field Service Trainee position, you are in a primarily field-based, customer-facing role. You will be responsible for assisting with the Field Service Technician in maintenance, repair ...

Brown Foodservice

Field Service Trainee

Louisa, KY · On-site

In the Field Service Trainee position, you are in a primarily field-based, customer-facing role. You will be responsible for assisting with the Field Service Technician in maintenance, repair ...

Perry Pro Tech

Entry-Level Service Trainee

Dayton, OH · On-site

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. About The Role: * Deliver supplies to ...

Southwest Electric Co

Field Service Trainee

Louisville, OH · On-site

$24 - $34/hr

Ohio Field Service Technician - Trainee 80% travel Ready to power your career with a leader in the ... customers around the world. Our lean decision-making process keeps us closely connected to our ...

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How much do customer service trainee jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer service trainee in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What are Customer Service Trainees?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by Customer Service Trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What are the key skills and qualifications needed to thrive as a Customer Service Trainee, and why are they important?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
More about Customer Service Trainee jobs
What cities are hiring for Customer Service Trainee jobs? Cities with the most Customer Service Trainee job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Customer Service Trainee jobs? States with the most job openings for Customer Service Trainee jobs include:
What job categories do people searching Customer Service Trainee jobs look for? The top searched job categories for Customer Service Trainee jobs are:
Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,990 per year, or $21.1 per hour.
Customer Service Trainee

Customer Service Trainee

Delta Dental of Michigan

Farmington Hills, MI • On-site, Remote

$14.25 - $19.75/hr

Full-time

Medical, Dental

Posted 14 days ago

Job description

Job Title:
Customer Service Trainee
Number of Positions:
9
Location:
Farmington Hills, MI
Location Specifics:
Fully Remote
Job Summary:
Candidates must reside within a reasonable commuting distance of our Farmington Hills office for team meetings, collaborative sessions, and training.
Training will be hybrid.
At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.
TYPICAL ASSIGNMENTS
In a developing and learning capacity, the Trainee will perform the following typical assignments:
  • Researches inquiries by accessing the claims processing system and other informational sources
  • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
  • Maintains related departmental records and files
  • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
  • Makes corrections to claims and eligibility
  • Enters new claims, eligibility and subscriber information into the mainframe
  • Reviews subscriber's coverage to determine type and level of benefits

#LI-Remote
Minimum Requirements:
Bidding Requirements:
  • Possess a high school diploma or equivalent
  • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
  • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
  • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
  • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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