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Customer Service Trainee Jobs in Ohio (NOW HIRING)

PERRY proTECH

Entry-Level Service Trainee

Lima, OH

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. About The Role: * Deliver supplies to ...

PERRY proTECH

Entry-Level Service Trainee

Dayton, OH · On-site

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. About The Role: * Deliver supplies to ...

Perry Pro Tech

Entry-Level Service Trainee

Dayton, OH · On-site

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. About The Role: * Deliver supplies to ...

Perry Pro Tech

Entry-Level Service Trainee

Lima, OH · On-site

An Entry-Level Service Trainee plays a critical role enhancing the customer experience by ensuring timely delivery of parts and improving service efficiency. About The Role: * Deliver supplies to ...

Southwest Electric Co

Field Service Trainee

Louisville, OH · On-site

$24 - $34/hr

Ohio Field Service Technician - Trainee 80% travel Ready to power your career with a leader in the ... customers around the world. Our lean decision-making process keeps us closely connected to our ...

Menard, Inc

Manager Trainee

Mentor, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Hamilton, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Chillicothe, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Findlay, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Oregon, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Marion, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

Menard, Inc

Manager Trainee

Fairborn, OH · On-site

Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in Ohio

Customer Service Trainee information

See Ohio salary details

$13

$20

$34

How much do customer service trainee jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service trainee in Ohio is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $23.08 per hour, depending on experience, location, and employer.

What are Customer Service Trainees?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

What are some common challenges faced by Customer Service Trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What are the key skills and qualifications needed to thrive as a Customer Service Trainee, and why are they important?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are the most commonly searched types of Customer Service jobs in Ohio? The most popular types of Customer Service jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Trainee jobs? Cities in Ohio with the most Customer Service Trainee job openings:
Customer Service Trainee jobs near you
Field Service Trainee

Field Service Trainee

Southwest Electric Co

Louisville, OH • On-site

$24 - $34/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Description

Ohio Field Service Technician - Trainee

80% travel

Ready to power your career with a leader in the electrical services industry?Apply now to join our team.
Ohio Transformer/Southwest Electric Co a division of SGB-SMIT Group is a global transformer manufacturer with European roots, supporting the energy transition with reliable solutions for wind and solar power, industry and urban energy infrastructure.


Field Service Trainee Summary:
  • To teardown, clean and assemble, mechanical apparatus and components with the ability to provide basic field service support as needed.
  • Must be willing to travel on overnight, multi-day, out of town jobs.
  • Must be willing to work regular overtime including nights, weekends, and some holidays.

Requirements

Qualifications:

Ability to pass a pre-employment DOT drug screen, and physical.

Complete a satisfactory nationwide criminal background check.

Must have a valid driver's license and a clean driving record.

Ability to lift 50 + lbs., climb ladders, stand for extended periods of time.


Education and/or Experience:

High School Diploma or GED REQUIRED

Specialized training in a technical discipline, trade school or electrical theory education preferred.

Military experience a plus.


Southwest Electric Co is motivated by our mission to provide a stable and sustainable energy supply for our customers around the world. Our lean decision-making process keeps us closely connected to our employees and the successes of our company. We value personal relationships among colleagues, fostering a collaborative environment for our sustainable growth.


Our benefits:

  • Medical, Dental, Vision, and Rx
  • 401k with match
  • Life insurance
  • Long and short-term disability
  • Paid holidays
  • Paid time off
  • Flexible spending account

Apply now to join a legacy company with innovative solutions and a commitment to your success.


If you value a dynamic, growing and intercultural environment and enjoy hands-on work, then become part of the Southwest Electric Co. and transform with us the future of energy.


Visit us at www.swelectric.com andwww.youtube.com/@SouthwestElectricCo
Southwest Electric is an equal Opportunity Employer.We are looking forward to your application!

Apply