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1St Shift Customer Service Jobs in Ohio (NOW HIRING)

Planet Fitness

Second Shift Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A ... Physical Demands Continual standing and walking during shift. Continual talking in person or on the ...

Planet Fitness

Third Shift Customer Service

Hilliard, OH · On-site

$15.25 - $20.50/hr

Overnight Customer Service Representative The Overnight Customer Service Representative will be ... Continual standing and walking during shift * Continual talking in person with members and ...

Planet Fitness

Third Shift Customer Service

Westerville, OH · On-site

$12 - $14.50/hr

Qualifications/Requirements Cleaning background preferred Customer Service background preferred A ... walking during shift Acknowledgement of members when maintaining the facility Must be able to ...

Planet Fitness

Third Shift Customer Service

Hilliard, OH · On-site

$15.25 - $20.50/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a ... Continual standing and walking during shift * Continual talking in person with members and ...

Planet Fitness

Third Shift Customer Service

Columbus, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a ... Continual standing and walking during shift * Continual talking in person with members and ...

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All Jobs1St Shift Customer Service Jobs1St Shift Customer Service Jobs in Ohio

1St Shift Customer Service information

See Ohio salary details

$10

$18

$28

How much do 1st shift customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 1st shift customer service in Ohio is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.58 per hour, depending on experience, location, and employer.

What does a 1st shift customer service representative do?

A 1st Shift Customer Service representative assists customers by answering questions, resolving issues, and providing information about products or services during the first shift of the workday, typically between early morning and early afternoon hours. They handle phone calls, emails, or in-person inquiries, aiming to ensure customer satisfaction. These representatives may also process orders, handle returns, and escalate more complex issues to supervisors. Their goal is to provide a positive experience for customers during the business’s main operating hours.

What are the key skills and qualifications needed to thrive as a 1st shift customer service representative?

To thrive as a 1st Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These competencies ensure efficient service delivery, customer satisfaction, and the smooth operation of daily business activities during the morning shift.

What are some common challenges faced by 1st shift customer service representatives, and how can they be managed?

1st Shift Customer Service representatives often manage high call volumes and handle inquiries from a wide variety of customers, especially during peak morning hours. A key challenge is maintaining a positive and patient attitude while efficiently resolving issues and meeting performance targets. Success in this role often depends on strong time management, adaptability, and teamwork, as representatives frequently collaborate with colleagues and supervisors to address complex problems and ensure seamless service. Regular training and open communication with team members can help overcome these challenges and support professional growth.

What is the difference between 1St Shift Customer Service vs 1St Shift Call Center Representative?

Aspect1St Shift Customer Service1St Shift Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice or retail setting, direct customer interactionCall center, phone-based customer support
Industry UsageRetail, banking, healthcare, service industriesTelecommunications, tech support, insurance
Common Search/ComparisonYesYes

While both roles involve assisting customers, 1St Shift Customer Service typically involves face-to-face or in-person interactions in various industries, whereas 1St Shift Call Center Representative focuses on phone-based support within call centers. The credentials and work environment are similar, but the mode of communication differs.

What are the most commonly searched types of Customer Service jobs in Ohio?

The most popular types of Customer Service jobs in Ohio are:

What cities in Ohio are hiring for 1St Shift Customer Service jobs?

Cities in Ohio with the most 1St Shift Customer Service job openings:

1St Shift Customer Service jobs near you
Infographic showing various 1St Shift Customer Service job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,893 per year, or $18.7 per hour.

First Shift Customer Service Representative

Planet Fitness

Columbus, OH • On-site

$15 - $20.25/hr

Other

Medical, Dental

Re-posted 17 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Free uniforms

Wellness resources

Job Summary

This job is full time and will require you work one weekend day. Hours can vary from 6am-2pm or 9am-5pm.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Handle all front desk related activities not limited to:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check ID and Member barcodes into the system

New member sign-up

Take prospective members on a tour of the club

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies/paper products.

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude at all times

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent preferred

Must be 18 years of age or older

Physical Demands

Continual standing and walking during shift

Continual talking in person with members and answering incoming membership calls

Must be able to occasionally lift up to 50 lbs

Will dilute and clean with chemicals during shift

Clean and sanitize equipment and often used surfaces in the club

Monitor club and assist members throughout entirety of shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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