1st Shift Customer Service Representative
Location: Shelby, NC
Pay Rate: $18/hr
Shift:- Monday- Friday 8:00 AM to 5:00 PM
Facility will be relocating to Charlotte in the future
You must be able to commute to Charlotte
Position Summary
We are seeking a professional and customer-focused Client Services Representative to provide exceptional support to our clients. This role serves as the primary point of contact for customer inquiries, resolves issues, and works closely with internal teams to ensure an outstanding client experience.
Responsibilities
- Respond to client inquiries by phone and email in a timely and professional manner.
- Resolve customer issues and follow through to completion.
- Build and maintain strong relationships with clients and internal teams.
- Assist clients with product questions, account updates, and platform support.
- Document customer interactions and maintain accurate records.
- Collaborate with Finance, Implementation, IT, and Data teams to resolve account issues.
- Train clients on company products and services as needed.
- Meet customer service standards while maintaining accuracy and attention to detail.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 5 years of customer service or office experience.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office, including Excel.
- Excellent organizational, multitasking, and problem-solving skills.
- Ability to work independently and as part of a team.
- Professional, positive attitude with a strong commitment to customer satisfaction.
What We're Looking For
- Outstanding customer service skills.
- Strong attention to detail and time management.
- Ability to remain calm under pressure.
- Dependable, organized, and self-motivated.
- Commitment to teamwork, integrity, and delivering exceptional service.