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1St Shift Customer Service Jobs in Florida (NOW HIRING)

DHL

Customer Service Representative

Medley, FL · On-site

$21.70/hr

Grow with us. - Position: 1st Shift Customer Service Representative - Shift: 5:00am-1:30pm (Mon-Fri) - Pay: $21.70 per hour. Additional Incentives: All full-time employees are also eligible for ...

DPDHL

Customer Service Representative

Medley, FL · On-site

$21.70/hr

Grow with us. - Position: 1st Shift Customer Service Representative - Shift: 5:00am-1:30pm (Mon-Fri) - Pay: $21.70 per hour. Additional Incentives: All full-time employees are also eligible for ...

DPDHL

Customer Service Representative

Medley, FL · On-site

$21.70/hr

Grow with us. - Position: 1st Shift Customer Service Representative - Shift: 5:00am-1:30pm (Mon-Fri) - Pay: $21.70 per hour. Additional Incentives: All full-time employees are also eligible for ...

Checkers

Shift Manager

Jacksonville, FL · On-site

$13.75 - $17.50/hr

A Shift Manager at Dhyey LLC or Sai Of Jacksonville LLC for a Checkers restaurant is responsible ... Customer Service : Ensuring that customers are satisfied by overseeing customer interactions ...

GXO

Operations Supervisor - 1st Shift

Miami, FL · On-site

Operations Supervisor - 1st Shift Logistics at full potential. At GXO, we're constantly looking for ... Monitor work quality to consistently deliver exceptional customer service * Demonstrate an ...

Spec

Customer Service

Daytona Beach, FL

$60K - $70K/yr

They are most often the customer's first point of contact. Position Responsibilities: * Selling ... Day shift Supplemental Pay: * Bonus opportunities Work Location: In person

Ryder

Material Handler 1st Shift

Opa Locka, FL · On-site

$22/hr

... customers, supervisors)Able to work within a diverse work environment * Highly thorough and ... shift hour of production * Performing duties within performance measurement guidelines of the ...

Spec Corp

Customer Service

Daytona Beach, FL · On-site

$60K - $70K/yr

They are most often the customer's first point of contact. Position Responsibilities: * Selling ... Vision insurance Shift: * Day shift Supplemental Pay: * Bonus opportunities Work Location: In ...

Ryder

Material Handler 1st Shift

Opa Locka, FL · On-site

$22/hr

... customers, supervisors)Able to work within a diverse work environment * Highly thorough and ... shift hour of production * Performing duties within performance measurement guidelines of the ...

SPEC LLC

Customer Service

Daytona Beach, FL · On-site

$60K - $70K/yr

They are most often the customer's first point of contact. Position Responsibilities: * Selling ... Vision insurance Shift: * Day shift Supplemental Pay: * Bonus opportunities Work Location: In ...

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1St Shift Customer Service information

What does a 1st shift customer service representative do?

A 1st Shift Customer Service representative assists customers by answering questions, resolving issues, and providing information about products or services during the first shift of the workday, typically between early morning and early afternoon hours. They handle phone calls, emails, or in-person inquiries, aiming to ensure customer satisfaction. These representatives may also process orders, handle returns, and escalate more complex issues to supervisors. Their goal is to provide a positive experience for customers during the business’s main operating hours.

What are the key skills and qualifications needed to thrive as a 1st shift customer service representative?

To thrive as a 1st Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These competencies ensure efficient service delivery, customer satisfaction, and the smooth operation of daily business activities during the morning shift.

What are some common challenges faced by 1st shift customer service representatives, and how can they be managed?

1st Shift Customer Service representatives often manage high call volumes and handle inquiries from a wide variety of customers, especially during peak morning hours. A key challenge is maintaining a positive and patient attitude while efficiently resolving issues and meeting performance targets. Success in this role often depends on strong time management, adaptability, and teamwork, as representatives frequently collaborate with colleagues and supervisors to address complex problems and ensure seamless service. Regular training and open communication with team members can help overcome these challenges and support professional growth.

What is the difference between 1St Shift Customer Service vs 1St Shift Call Center Representative?

Aspect1St Shift Customer Service1St Shift Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice or retail setting, direct customer interactionCall center, phone-based customer support
Industry UsageRetail, banking, healthcare, service industriesTelecommunications, tech support, insurance
Common Search/ComparisonYesYes

While both roles involve assisting customers, 1St Shift Customer Service typically involves face-to-face or in-person interactions in various industries, whereas 1St Shift Call Center Representative focuses on phone-based support within call centers. The credentials and work environment are similar, but the mode of communication differs.

What are the most commonly searched types of Customer Service jobs in Florida?

The most popular types of Customer Service jobs in Florida are:

1St Shift Customer Service jobs near you
Infographic showing various 1St Shift Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

DHL

Medley, FL • On-site

$21.70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 325 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
- Position: 1st Shift Customer Service Representative
- Shift: 5:00am-1:30pm (Mon-Fri)
- Pay: $21.70 per hour.
Additional Incentives: All full-time employees are also eligible for productivity bonuses after probationary period.
In addition to the general job description below, the ideal candidate will also have the following skills:
- Have at least moderate Excel experience and some dispatch experience.
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

DHL logo

About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Social media

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