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Customer Service Trainee Jobs in California (NOW HIRING)

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

Uline

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

Uline

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

Glidewell Dental

Customer Service Rep Trainee

Irvine, CA · On-site

$21/hr

Customer Service Representative at Glidewell Essential Functions : * Completes and participates in all customer service training program curriculum and activities. * Attends and actively participates ...

Glidewell Dental

Customer Service Rep Trainee

Irvine, CA · On-site

$21/hr

Customer Service Representative at Glidewell Essential Functions : * Completes and participates in all customer service training program curriculum and activities. * Attends and actively participates ...

Glidewell

Customer Service Rep Trainee

Irvine, CA · On-site

$21/hr

Customer Service Representative at Glidewell Position at Glidewell Dental Get a quick, inside look at what it's like to be a Customer Service Representative at Glidewell! This short video highlights ...

Glidewell Dental

Customer Service Rep Trainee

Irvine, CA · On-site

$21/hr

Customer Service Representative at Glidewell Essential Functions : * Completes and participates in all customer service training program curriculum and activities. * Attends and actively participates ...

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All JobsCustomer Service JobsCustomer Service Trainee JobsCustomer Service Trainee Jobs in California

Customer Service Trainee information

See California salary details

$13

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$35

How much do customer service trainee jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service trainee in California is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $23.94 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.

What are the most commonly searched types of Customer Service jobs in California?

The most popular types of Customer Service jobs in California are:

What cities in California are hiring for Customer Service Trainee jobs?

Cities in California with the most Customer Service Trainee job openings:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,414 per year, or $20.9 per hour.

Business Insurance Service Trainee

Marsh & McLennan Companies, Inc.

Walnut Creek, CA • On-site

$35K - $66K/yr

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

Company:
Description:
Summary:
This position prepares individuals to progress into the Insurance Associate position with potential ongoing advancement in to the Client Administrator, Client Manager and Client Executive positions, each building on the previous positions skills. Trainees typically work independently on either the mail desk or the loss run desk. Trainees are under close supervision and performance is monitored to determine qualification for advancement as opportunities arise.
Essential Duties & Responsibilities
As a training position, there are similarities between trainees' day-to-day tasks. However, individual duties and projects are assigned and rotated to develop familiarity with the department, its functions, and associates.
  • Respond to departmental requests for administrative assistance with the following:
  • Create Word documents and Excel spreadsheets.
  • Assist in maintaining files and records in eMMA

Set up client shells in Sagitta.
  • Provide clerical assistance with copying, faxing, mass mailings, assembling binders and scanning files as needed.
  • Daily Download Department mail from Insurance Carrier Websites.
  • Sort, scan and distribute via ImageRight Tasks mail and communications daily.
  • Handle special projects as assigned.
  • Process Loss Run reports.
  • Request loss runs based on monthly reports and in accordance with the carrier's requirements.
  • Follow up with the carrier or wholesaler until loss run is received and filed in electronic filing system.
  • Inform Client Administrator/ Manager if the loss run will be delayed.
  • Process Rush requests as needed.
  • Establish and maintain effective working relations with other associates.
  • Identify needs and competencies to be acquired for advancement, and make use of appropriate training opportunities.
  • Communicate system or process related problems to supervisor.
  • Plan ahead and problem solve - anticipate, report, and help resolve problems that may occur. Start learning coverages by reading Kaplan books and attending coverage training classes when offered.
  • Enrollment in AIS or AINS designation course.
  • If potential for advancement is recognized by supervisor, enrollment in insurance licensing school and passing the Property & Casualty licensing test is required for advancement.

Education and/or Experience
Trainees serve a large group of people. They need to be engaged, positive and approachable by everyone. They must interact effectively with widely diverse personalities. In addition, the following is required:
  • A bachelor's degree or ability to receive the degree within two to three months, or 1-3 years of experience performing in a professional administrative or customer service capacity is required.
  • Proficient with Microsoft Office software (Word, Excel, and Outlook).
  • Successful work history demonstrating reliability and a positive attitude.
  • Demonstrated ability to prioritize tasks, and set and achieve goals.
  • Demonstrated ability to think logically in solving problems assigned and present results neatly, with clarity and precision in oral and written form.
  • Attention to detail and an appreciation for a job well done.

Work Environment & Physical Demands
  • Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
  • Work is performed in a typical interior/office work environment.

#LI-DNI
The applicable base salary range for this role is $35,600 to $66,200.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Apply