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Virtual Customer Service Jobs in California (NOW HIRING)

Butler America

HR & Administrative Services Associate

Irvine, CA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... • Virtual Customer Service experience. • Capability to perform data analysis/interpretation. • Displayed prioritization, organization, planning, and communication skills. Benefits provided ...

Bradshaw Home

Customer Service Representative

Rancho Cucamonga, CA · Hybrid

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga ... File all purchase orders in our virtual filing cabinet. * File all pertinent PO specific emails ...

Bradshaw Home

Customer Service Representative

Rancho Cucamonga, CA · On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga ... File all purchase orders in our virtual filing cabinet. * File all pertinent PO specific emails ...

Bradshaw Home

Customer Service Representative

Rancho Cucamonga, CA · On-site

$21 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga ... File all purchase orders in our virtual filing cabinet. * File all pertinent PO specific emails ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative Are you friendly, dependable, and enjoy helping others? Join our team, a locally owned and operated shipping and mailbox center offering services such as U-Haul ...

dbi

Customer Service Representative

Burbank, CA

$17 - $23.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Sparrow Company

Customer Service

Escondido, CA

$16.75 - $22.75/hr

Previous experience in customer service, order entry, dispatch, logistics coordination, or a related role preferred. * Strong communication and customer service skills. * Ability to multitask in a ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in California

Virtual Customer Service information

See California salary details

$9

$16

$25

How much do virtual customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual customer service in California is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in California?

The most popular types of Customer Service jobs in California are:

What are popular job titles related to Virtual Customer Service jobs in California?

For Virtual Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in California look for?

The top searched job categories for Virtual Customer Service jobs in California are:

What cities in California are hiring for Virtual Customer Service jobs?

Cities in California with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Virtual Customer Service Representative

Military, Veterans and Diverse Job Seekers

San Diego, CA • Remote

$17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

What you will do

  • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
  • Assisting with website or application related issues in regards to accessing their benefits.
  • Answering questions regarding products or services the customer may have.
  • Assisting the customer with enrolling in their benefits plan through their employer.
  • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
  • Transferring data from documents into the client's system.
  • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
  • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

  • You must have a high school diploma or equivalent.
  • At least 1 year of call center experience OR 2 years of customer service experience
  • Must have strong computer navigation and organizational skills.
  • e will pay you to complete online training, but you must commit to attending 100%, no missed time
  • Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

  • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system: Windows 10
  • Mac Computers are not compatible.
  • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
  • RAM: 8GB or better
  • Hard Drive: 256 SSD or better
  • All peripherals must be wired
  • Must have reliable high-speed internet
  • 20MB download minimum
  • 10MB upload minimum
  • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
  • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
  • We do require that you have an active, functioning webcam for training and meetings.
  • A second monitor/screen is required.

The Details

  • The pay rate once you reach production is $17 per hour
  • This is a Full-Time position, part time hours are not available
  • Training is paid at $15.25 an hour
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  • This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Work setting:

  • Remote

Work Location: Remote

Apply