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Directv Customer Service Representative Jobs in California

DIRECTV

Principal, IT Operations 1

El Segundo, CA · On-site

Represents IT Operations in governance forums, steering committees, and strategic planning sessions ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

Directv

Principal, IT Software Engineer 2

El Segundo, CA · Remote

$143K - $192K/yr

Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive ... Serve as the domain technical expert, representing system capabilities to business and technology ...

DIRECTV

Principal, IT Software Engineer 2

El Segundo, CA · On-site

$143K - $192K/yr

Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive ... Serve as the domain technical expert, representing system capabilities to business and technology ...

Directv

Principal, IT Operations 1

El Segundo, CA · Remote

Represents IT Operations in governance forums, steering committees, and strategic planning sessions ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

Directv

Lead Logistics Analyst

El Segundo, CA · Remote

... customer service levels, stocking decisions, forecasting, and administrative controls across ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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All JobsDirectv Customer Service Representative JobsDirectv Customer Service Representative Jobs in California

Directv Customer Service Representative information

See California salary details

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How much do directv customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for directv customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Directv Customer Service Representative?

A DIRECTV Customer Service Representative assists customers with inquiries, billing issues, technical support, and service changes. They provide troubleshooting help, explain account details, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of DIRECTV products and services. Representatives may work in call centers, remotely, or in retail locations, helping to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a Directv Customer Service Representative?

To thrive as a Directv Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and the ability to navigate billing and troubleshooting systems are typically required. Patience, active listening, and a customer-oriented attitude help you excel when dealing with varied customer concerns. These skills are essential to deliver effective support, resolve issues efficiently, and ensure customer satisfaction.

What does a typical shift look like for a Directv Customer Service Representative, and how is the work environment structured?

A typical shift for a Directv Customer Service Representative involves assisting customers by phone, chat, or email with questions related to billing, service issues, and product features. You’ll work in a collaborative team environment that may be in-office or remote, depending on the employer. Representatives often rotate shifts, including evenings, weekends, and holidays to provide coverage for customers nationwide. You can expect structured support from supervisors and regular training sessions, which help you stay updated on new services and improve problem-solving skills.

How can I become a remote Directv Customer Service Representative?

To become a remote Directv Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. The role often requires completing company-specific training and may involve working flexible hours from home. Applying through the company's careers page or job boards is the standard process.

Is Directv Customer Service Representative a good place to work?

A Directv Customer Service Representative role is typically considered a stable customer support position that involves assisting customers with service issues and account management. The job often requires strong communication skills, patience, and familiarity with company systems, with work environments varying between call centers and remote settings. Employee experiences can differ based on management, workload, and company policies.

What are popular job titles related to Directv Customer Service Representative jobs in California?

For Directv Customer Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Directv Customer Service Representative jobs in California look for?

The top searched job categories for Directv Customer Service Representative jobs in California are:

Directv Customer Service Representative jobs near you
Infographic showing various Directv Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Principal, IT Operations 1

DIRECTV

El Segundo, CA • On-site

Full-time

Re-posted 6 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

64th of 101 rated telecommunications companies

Job description

The Principal, IT Operations 1 is a senior technical authority responsible for shaping enterprise-wide IT operational strategy and driving large-scale infrastructure initiatives across DIRECTV's technology organization. This role serves as a recognized subject matter expert, providing strategic direction on complex, high-impact operational programs while acting as a key advisor to senior leadership and cross-organizational stakeholders. The Principal, IT Operations 1 operates with a high degree of autonomy, exercising sound judgment on ambiguous and precedent-setting issues, and plays a pivotal role in setting technical direction, governance standards, and long-term operational roadmaps that support DIRECTV's broader business and technology strategy.
This position owns strategic operational programs, setting organizational standards, and influencing decisions at a departmental or enterprise level.
Here's what you'll do:
  • Provide overall management, strategic direction, administrative support, and communication for long-term disaster recovery implementation projects.
  • Conduct Business Impact Analysis (BIA) and risk assessments to identify recovery gaps and recommend mitigation strategies.
  • Partner with application owners and technical teams to develop, document, and maintain disaster recovery and business continuity plans.
  • Serve as the primary liaison between business stakeholders, infrastructure teams, and application teams to support disaster recovery readiness.
  • Defines and drives enterprise-level operational strategy, translating business goals into multi-year technology roadmaps and infrastructure investment plans.
  • Leads large-scale, cross-functional programs and initiatives with significant organizational visibility, often spanning multiple teams, departments, or business units.
  • Serves as principal technical advisor to senior management and executive stakeholders, providing recommendations on infrastructure architecture, operational risk, and technology investment decisions.
  • Establishes and governs operational standards, policies, and best practices that guide IT operations across the organization.
  • Evaluates emerging technologies and industry trends, assessing their applicability and potential impact on DIRECTV's infrastructure strategy.
  • Oversees vendor and partner strategy at a program level, negotiating terms, setting performance expectations, and ensuring alignment with long-term operational goals.
  • Leads root-cause analysis and resolution for high-severity, high-visibility operational issues that carry significant business risk.
  • Champions continuous improvement initiatives, identifying systemic inefficiencies and architecting scalable solutions that improve reliability, performance, and cost-effectiveness.
  • Mentors and develops senior and mid-level engineers and IT operations staff, fostering technical growth and succession planning across the team.
  • Collaborates extensively with architecture, engineering, security, and business teams to ensure operational readiness for new initiatives and product launches.
  • Represents IT Operations in governance forums, steering committees, and strategic planning sessions.
  • Anticipates future operational needs and proactively identifies risks, gaps, or opportunities before they impact the business.

What you'll need to be successful:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; advanced degree or relevant industry certifications preferred.
  • Recognized subject matter expert with deep, authoritative knowledge of DIRECTV technologies, systems, and IT infrastructure.
  • Proven track record of leading large-scale, complex technology programs from strategy through execution.
  • 3 - 5 years of progressive experience in IT operations, infrastructure, or a related technical discipline, with demonstrated growth into strategic leadership.
  • Exceptional communication and executive presence, with the ability to influence and align senior leadership, technical teams, and external partners.
  • Strong analytical and problem-solving skills, capable of navigating ambiguous, high-stakes situations with minimal guidance.
  • Demonstrated experience mentoring and developing technical talent, including senior-level staff.
  • Experience managing strategic vendor relationships and complex procurement or partnership negotiations.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $111,122 - $201,653
Low (N1): $111,122 - $166,583
Mid (N2): $116,970 - $175,350
High (N3): $128,667 - $192,885
Top (N4): $134,516 - $201,653
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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