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Customer Service Trainee Jobs (NOW HIRING)

Farmers & Merchants Bank

CSR Trainee

Milford, NE · On-site

$14.50 - $19.75/hr

Customer Service Representative Trainee Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

Uline

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

Uline

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

DXP

Customer Service Representative - Trainee

Tualatin, OR · On-site

$16.75 - $22.75/hr

Responsibilities of Customer Service Representative Trainee include, but are not limited to: * Responding to customer inquiries regarding company products and services * Processing customer phone ...

DXP

Customer Service Representative - Trainee

Tualatin, OR

$16.75 - $22.75/hr

Responsibilities of Customer Service Representative Trainee include, but are not limited to: * Responding to customer inquiries regarding company products and services * Processing customer phone ...

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$34/hr

Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver ...

ULINE

Customer Service Management Trainee

Kenosha, WI · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling!

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Customer Service Trainee information

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How much do customer service trainee jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service trainee in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What is a customer service trainee?

Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.

What are the key skills and qualifications needed to thrive as a customer service trainee?

To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service trainees and how are they typically addressed?

Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.

What is the difference between Customer Service Trainee vs Customer Service Representative?

AspectCustomer Service TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer additional certifications
Work EnvironmentTraining programs, entry-level settingsCustomer-facing roles in retail, call centers, or service offices
Employer UsageInternship or training programs within companiesFull-time or part-time customer support roles
Search & Comparison IntentLearning about entry-level training rolesSeeking customer service job opportunities

In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.

How to get into customer service trainee with no experience?

To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.

What career paths can start with a customer service trainee?

A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.
More about Customer Service Trainee jobs

What cities are hiring for Customer Service Trainee jobs?

Cities with the most Customer Service Trainee job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Customer Service Trainee jobs?

States with the most job openings for Customer Service Trainee jobs include:

Customer Service Trainee jobs near you
Infographic showing various Customer Service Trainee job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,990 per year, or $21.1 per hour.

Customer Service Representative Trainee

HomeServices Insurance

Saint Paul, MN • On-site

$20 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

CSR Trainee

During a six-month training program, the CSR Trainee will learn how to provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Once the program is completed, and appropriate licensure has been obtained, CSR Trainee may transition into one of our customer service roles.

Job Duties and Responsibilities (Essential Job Functions)

Taking direction from the Trainer, learn how to support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)

  • Learn how to handle calls from clients, underwriters and third parties.
  • Learn how to advise clients regarding insurance coverage and risk management issues.
  • Learn how to process policy changes and cancellations.
  • Learn how to assist with claims and billing inquiries.
  • Foster and maintain good working relationships with insurance companies and underwriters.

Learn how to work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)

Learn how to identify and then report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

  • High School Diploma or equivalent work experience and knowledge.

Experience:

  • Previous customer service experience.

Knowledge and Skills:

  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.

Licensure:

  • Obtain Property and Casualty License within 30 days of completing state pre-licensing course.

Wage: $20.00 - $24.00 hourly; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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