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Customer Service Assistant Jobs in Rochester, NY

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Schedule appointments and assist with office administrative tasks . * Monitor and follow up on customer requests and service orders . * Ensure a professional and welcoming experience for clients and ...

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Customer Service Assistant information

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$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service assistant in Rochester, NY is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What jobs pay 4000 a week without a degree?

Customer Service Assistants typically do not earn $4,000 a week without advanced experience or supervisory responsibilities. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Success in such roles usually depends on performance, skills, and experience rather than formal education alone.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a customer service assistant?

A customer service assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Assistant jobs in Rochester, NY? For Customer Service Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Rochester, NY look for? The top searched job categories for Customer Service Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Assistant jobs? Cities near Rochester, NY with the most Customer Service Assistant job openings:

Customer Service Assistant

Alphabe Insight Inc

Rochester, NY • On-site

$40K - $44K/yr

Full-time

Posted 3 days ago


Job description

Company Description
At Elevare Branding, we believe in the power of strategic communication and meaningful brand experiences. We partner with businesses to elevate their presence through thoughtful advertising, creative execution, and strong market positioning. Our team is built on collaboration, professionalism, and a commitment to delivering high-quality results for our clients.
Job Description
We are seeking a Customer Service Assistant to support daily client operations and serve as a key point of contact for customer inquiries. This role is ideal for a detail-oriented professional who enjoys structured work, client interaction, and contributing to smooth internal processes. You will play a vital role in maintaining strong client relationships while supporting operational efficiency.
Responsibilities
  • Respond to customer inquiries in a professional and timely manner
  • Assist clients with service-related questions and requests
  • Maintain accurate records of customer interactions and updates
  • Coordinate internally to ensure effective resolution of client needs
  • Support administrative and operational customer service tasks
  • Uphold company standards in all client communications

Qualifications
  • Strong written and verbal communication skills
  • Professional demeanor and customer-focused mindset
  • Excellent organizational and time-management abilities
  • Ability to work independently and as part of a team
  • Attention to detail and problem-solving skills
  • Comfort working in a structured, fast-paced environment

Additional Information
  • Competitive salary ($40,000 - $44,000)
  • Growth opportunities within the company
  • Skill development and professional training
  • Supportive and structured work environment
  • Stable full-time position