ZipRecruiter

Log In

1

Customer Service Assistant Jobs in Rochester, NY

Mr. Handyman

Customer Service Representive

Penfield, NY · On-site

$15.25 - $20.75/hr

Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Customer Service Representive

Rochester, NY · On-site

$15.50 - $21/hr

Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Customer Service Representive

Gates, NY · On-site

$15.75 - $21.50/hr

Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

New

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Logging and keeping records of specified customer calls or complaints to assist Engineering/Quality ... customer service tasks. Strong communication skills and ability to answer phone calls, read and ...

IDEX

Customer Service Specialist

Rochester, NY · On-site

$23/hr

Ability to share work among a customer service team. * Keep accurate records of customer ... customers' needs. * Assist with continuous improvement opportunities throughout the year (RIE ...

MCC

Customer Service Representative

West Henrietta, NY · On-site

$15.25 - $20.75/hr

Our Customer Service team plays a critical role in supporting our customers, coordinating their ... Contribute to a positive team environment and assist teammates as needed to meet plant goals.

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Rochester, NY

Customer Service Assistant information

See Rochester, NY salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service assistant in Rochester, NY is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What jobs pay 4000 a week without a degree?

Customer Service Assistants typically do not earn $4,000 a week without advanced experience or supervisory responsibilities. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Success in such roles usually depends on performance, skills, and experience rather than formal education alone.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a customer service assistant?

A customer service assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service Assistant jobs in Rochester, NY? For Customer Service Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Rochester, NY look for? The top searched job categories for Customer Service Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Assistant jobs? Cities near Rochester, NY with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Customer Service Representive

Customer Service Representive

Mr. Handyman

Penfield, NY • On-site

$15.25 - $20.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Inside Sales Dispatcher
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job... You get a career you can be proud of, and the support of industry-leading software and business systems.
Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
  • Competitive pay $18 - $25
  • Opportunity for weekly bonus
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events

Your Responsibilities as an Office Professional, Inside Sales, and Dispatching
  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

• Be able to multitask
• Be highly organized and detail-oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over the phone
• Be a self-starter
• Have computer experience with Office and Excel
Job Requirements
These are the minimum requirements for consideration for this position.
  • Previous call center experience- A plus
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills

Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

Apply