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Voice Of Customer Jobs in Rochester, NY (NOW HIRING)

FirstLight

Carrier Voice Engineer

Victor, NY · On-site

$75K - $95K/yr

Experience securing SIP trunks, carrier interconnects, wholesale voice, enterprise voice, and customer-facing voice services. * Knowledge of voice fraud patterns, telecom abuse scenarios, and ...

ELS

Customer Care Specialist

Rochester, NY · On-site

$22.02/hr

Support the Voice of Customer process by documenting customer feedback in the VOC database Operational Excellence: Telebanker I employees understand the need for referencing system tools, support ...

Hover

Customer Experience Manager

York, NY · On-site

You are responsible for driving cross-functional projects internally and synthesizing the voice of the customer for your colleagues. Regular duties include sharing product feedback and ...

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Voice Of Customer information

What is a voice of customer?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What are the typical daily responsibilities of a voice of customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the voice of customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

What are the most commonly searched types of Voice Of Customer jobs in Rochester, NY?

The most popular types of Voice Of Customer jobs in Rochester, NY are:

What are popular job titles related to Voice Of Customer jobs in Rochester, NY?

For Voice Of Customer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Voice Of Customer jobs in Rochester, NY look for?

The top searched job categories for Voice Of Customer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Voice Of Customer jobs?

Cities near Rochester, NY with the most Voice Of Customer job openings:

Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in Rochester, NY as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution.

Customer Success Engineer - Analytics as a Service

Ralliant

Fairport, NY • On-site

Full-time

Re-posted 15 days ago

Job description

Customer Success Engineer - Analytics as a Service
Position Summary
The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.
This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.
This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.
Primary Responsibilities
Customer Journey Ownership
Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.
Customer Success Playbooks
Develop standardized workflows for:
  • onboarding
  • implementation
  • customer reviews
  • renewal planning
  • expansion opportunities
  • executive reporting
Service Deployment
Lead deployment of two analytics services and expand into future ones.
Coordinate with:
  • DevOps
  • Product Owner
  • Engineering
  • Sales
  • Customer IT organizations
Voice of Customer
Partner with the Product Owner and Product Manager to establish structured VOC processes including:
  • Follow Me Home visits
  • Customer Advisory Boards
  • Early Adopter Councils
  • Customer health scoring
  • Usage analytics
  • Translate customer insights directly into prioritized product improvements
Service Reliability
Partner closely with DevOps to:
  • monitor service health
  • improve uptime
  • reduce deployment effort
  • automate provisioning
  • automate monitoring
  • improve operational maturity
AI-enabled Scaling
Develop AI-powered customer success capabilities including:
  • automated onboarding
  • AI knowledge assistants
  • customer self-service
  • deployment automation
  • health score prediction
  • proactive support
  • AI-generated customer reports
  • automated documentation
  • workflow orchestration
Customer Value Realization
Ensure every customer receives measurable business outcomes through:
  • adoption tracking
  • KPI dashboards
  • ROI reporting
  • executive value reviews
  • success plans
Required Experience
  • 8+ years industrial software deployment
  • Experience with SaaS, Networking and Cybersecurity implementation issues
  • Experience with cloud platforms
  • Experience managing enterprise customers
  • Strong project leadership
  • Excellent customer communication
  • Experience working alongside software engineering organizations
Preferred Experience
Industrial domains including:
  • Utilities
  • Power systems
  • Asset monitoring
  • Industrial IoT
  • Digital services
Success Measures
Within 12 months:
  • Standardized deployment methodology established
  • Deployment time reduced significantly
  • Customer onboarding largely automated
  • Strong renewal readiness across install base
  • Product feedback loops operating continuously
  • Successful deployment of all targeted pilot and paid projects
Travel
Approximately 30-40% domestic and international travel
#LI-TD1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range
The salary range for this position (in local currency) is 114600.00-212800.00

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