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Senior Remote Customer Service Rep Jobs in Rochester, NY

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site +1

$15.75 - $21.50/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

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Senior Remote Customer Service Rep information

See Rochester, NY salary details

$12

$22

$34

How much do senior remote customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for senior remote customer service rep in Rochester, NY is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Remote Customer Service Rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

How does a Senior Remote Customer Service Rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What does a Senior Remote Customer Service Rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What are popular job titles related to Senior Remote Customer Service Rep jobs in Rochester, NY? For Senior Remote Customer Service Rep jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Remote Customer Service Rep jobs in Rochester, NY look for? The top searched job categories for Senior Remote Customer Service Rep jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Remote Customer Service Rep jobs? Cities near Rochester, NY with the most Senior Remote Customer Service Rep job openings:
Senior Remote Customer Service Rep jobs near you
Remote Customer Service Agent Paid Training & Growth

Remote Customer Service Agent Paid Training & Growth

Account Control Technology

Newark, NY • Remote

$16.50/hr

Full-time

Retirement, PTO

Posted 3 days ago

Job description

Account Control Technology is seeking a Remote Customer Service Representative who must reside in New York. The role involves assisting customers with billing inquiries and ensuring accurate documentation in client systems. The compensation is set at $16.50/hour, and paid training starts on June 15, 2026.

Candidates should possess effective communication skills, be detail-oriented, and have a high school diploma or equivalent. A stable internet connection is required for remote work. The company offers a comprehensive benefits package, including paid time off and a 401k retirement plan.

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