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Senior Remote Customer Service Rep Jobs in Rochester, NY

Haley & Aldrich

Senior Environmental Engineer 1

Rochester, NY · On-site +1

$101K - $138K/yr

We offer engineers the opportunity to work on challenging environmental services projects for a ... A remote position may be considered for the ideal candidate. DUTIES/RESPONSIBILITIES In this ...

Haley & Aldrich

Senior Environmental Engineer 1

Rochester, NY · On-site +1

$101K - $138K/yr

We offer engineers the opportunity to work on challenging environmental services projects for a ... A remote position may be considered for the ideal candidate. DUTIES/RESPONSIBILITIES In this ...

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All JobsCustomer Service Rep JobsSenior Remote Customer Service Rep JobsSenior Remote Customer Service Rep Jobs in Rochester, NY

Senior Remote Customer Service Rep information

See Rochester, NY salary details

$12

$22

$34

How much do senior remote customer service rep jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for senior remote customer service rep in Rochester, NY is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.14 per hour, depending on experience, location, and employer.

How does a Senior Remote Customer Service Rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Senior Remote Customer Service Rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a Senior Remote Customer Service Rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
What are popular job titles related to Senior Remote Customer Service Rep jobs in Rochester, NY? For Senior Remote Customer Service Rep jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Remote Customer Service Rep jobs in Rochester, NY look for? The top searched job categories for Senior Remote Customer Service Rep jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Remote Customer Service Rep jobs? Cities near Rochester, NY with the most Senior Remote Customer Service Rep job openings:
Senior Remote Customer Service Rep jobs near you
Remote Sales Consultant - Financial Services

Remote Sales Consultant - Financial Services

Nexera

Rochester, NY • Remote

$4.0K - $6.3K/wk

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About this role

We are hiring Remote Financial Sales Consultants. In this role, you will help families find the right financial protection coverage for their needs — working entirely by phone and Zoom from your home.

What the day-to-day looks like
  • Contact warm inbound leads — people who have already requested information about financial protection for their families
  • Conduct needs-based consultations by phone or Zoom to identify the right coverage options
  • Present and explain policy options from our network of 60+ carriers
  • Follow up consistently with prospects and track your daily activity
  • Attend weekly virtual training and team meetings
  • Work toward leadership and the ability to build and manage your own team
Compensation
  • $800 to $1,200 commission per closed sale
  • Part-time agents (20 hrs/week) typically earn $50,000 to $80,000 in year one with consistent activity
  • Full-time agents typically earn $80,000 to $120,000 once established; top performers earn significantly more
  • Paid weekly 
  • Performance-based incentives and bonuses available
  • Long-term override income available through team building
What we provide
  • Warm inbound leads and outbound follow-up opportunities (lead cost structure discussed during interview)
  • Licensing assistance — we will walk you through how to obtain your Life and Health License if you do not already have one
  • Step-by-step onboarding and a dedicated mentor for your first 90 days
  • Access to products from 60-plus insurance carriers so you can match every client with the right fit
  • Clear path to team leadership and passive override income
Who does well in this role

You do not need a background in finance or insurance. The following backgrounds consistently produce strong first-year consultants:

  • Real estate, mortgage, or banking
  • Retail, hospitality, or customer service
  • Military veterans and first responders
  • Teaching, coaching, or fitness
  • Any previous commission or performance-based sales role
Requirements
  • Must be a U.S. citizen or legal resident currently living in the United States
  • Fully remote role
  • Must be able to pass a background check
  • Life and Health Insurance License required before start date — or demonstrated willingness to obtain quickly (exam prep resources provided)
  • Reliable internet connection and a quiet workspace for calls
Benefits
  • Flexible schedule — work full time or part time
  • Work from home
  • Weekly pay
  • 100% Uncapped commission structure
  • Mentorship and ongoing training
  • Leadership and team-building opportunities
How to apply

Submit your resume through Indeed. No cover letter required. In the screener questions below, answer honestly — we review every application and respond within 2 business days.

We would rather hire five people who are a strong fit than fifty who are not. If you are serious about changing your income, apply today.