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Hourly Live Chat Jobs in Rochester, NY (NOW HIRING)

CALERO

Mobility Support Specialist

Rochester, NY · On-site

... of live calls and chats with end-users.  As a specialist you will: * Provide 1st line support to ... such as chat, calls, and tickets.     SKILLS and COMPETENCIES: * Proficiency using and ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and ...

Ruff Day Resort

Inside Sales - Must Love Dogs

Webster, NY · On-site

$16 - $17/hr

Competitive pay including hourly, commission, bonuses... Duties - Answering phone calls, voicemails, and emails in a prompt professional manner. The ability to speak on the phone while entering ...

Ruff Day Resort

Inside Sales - Must Love Dogs

Webster, NY · On-site

$16 - $17/hr

Competitive pay including hourly, commission, bonuses... Duties - Answering phone calls, voicemails, and emails in a prompt professional manner. The ability to speak on the phone while entering ...

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How much do hourly live chat jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for hourly live chat in Rochester, NY is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Hourly Live Chat vs Customer Service Representative?

AspectHourly Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or on-site, online chat platformsCall centers, retail, or office settings
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors
Job FocusResponding to customer inquiries via live chatHandling customer questions via phone, email, or in person

Hourly Live Chat roles primarily involve online communication through chat platforms, focusing on quick, written customer interactions. Customer Service Representatives may handle inquiries via multiple channels, including phone and email, often in a more varied environment. Both roles require strong communication skills but differ in their work setting and interaction methods.

What are the most commonly searched types of Live Chat jobs in Rochester, NY? The most popular types of Live Chat jobs in Rochester, NY are:
What are popular job titles related to Hourly Live Chat jobs in Rochester, NY? For Hourly Live Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Hourly Live Chat jobs in Rochester, NY look for? The top searched job categories for Hourly Live Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Hourly Live Chat jobs? Cities near Rochester, NY with the most Hourly Live Chat job openings:
Hourly Live Chat jobs near you

Multi-Channel Customer Experience Agent

Tompkins Community Bank

Batavia, NY • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

40th of 170 rated banks

Job description

Overview
Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.
The Multi-Channel Customer Experience Agent serves as the first point of contact for customers, delivering a highly personalized and seamless service experience across multiple channels. This role is essential in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and promoting a smooth banking experience. The agent manages a variety of customer interactions, including inbound and outbound calls, email inquiries, Banno Conversations, and real-time engagement through Chat services.
Responsibilities
  • Customer Interaction & Support
    • Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization's commitment to excellence.
    • Resolve routine to moderately complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
    • Track recurring issues reduce customer friction and improve service.

  • Digital Banking Support
    • Assist customers with navigating digital banking platforms, including mobile and online tools.
    • Identify and resolve login issues, transaction errors, and other digital access concerns.

  • Debit Card Assistance
    • Support activations, replacements, and PIN resets while following security protocols.
    • Investigate and report disputes, unauthorized transactions, and fraud claims.
    • Collaborate with internal teams to resolve complex card-related issues

  • Digital Contact Processing:
    • Alternate weeks focused on live chat and digital contacts without taking incoming calls.
    • Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
    • Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
    • Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

  • Security & Compliance
    • Follow identity verification protocols to protect customer data and prevent fraud.
    • Monitor for suspicious activity and ensure compliance with internal policies and banking regulations

  • Team Collaboration & Communication
    • Work closely with team members and leadership to achieve performance goals.
    • Participate in training and team sessions to support continuous improvement.
    • Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

  • Product Knowledge & Promotion
    • Maintain knowledge of bank products, services, and promotions.
    • Proactively identify and promote relevant offers during customer interactions.

  • Administrative & Operational Duties
    • Accurately document customer interactions and outcomes in the CRM system.
    • Follow assigned schedules, including rotating shifts, weekends, and holidays.
    • Perform additional tasks as needed to support the Customer Care Center.

Qualifications
  • High School Diploma or equivalent required.
  • Minimum of two (2) to four (4) years of experience servicing customers via all Customer Care Center queues in a banking or finance environment
  • Strong customer service skills with experience in care center operations, systems, and tools
  • Proficient in Microsoft Office and comfortable with various computer applications and CRMs
  • Excellent written communication and problem-solving abilities
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment
  • Collaborative and analytical, with a focus on continuous improvement and customer satisfaction

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
For more information, please click here
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Pay Range
USD $19.00 - USD $21.50 /Hr.

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