We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Be Seen First
On Air Salesperson (Card Breaking / Live e-Commerce)
Rochester, NY · On-site
$40K - $300K/yr
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Quick apply
Be Seen First
On Air Salesperson (Card Breaking / Live e-Commerce)
Rochester, NY · On-site
$40K - $300K/yr
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Multi-Channel Customer Experience Agent
Batavia, NY · On-site
$19/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Multi-Channel Customer Experience Agent
Batavia, NY · On-site
$19/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Resolution Expert - Collection Specialist
Rochester, NY · On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Quick apply
Resolution Expert - Collection Specialist
Rochester, NY · On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Resolution Expert - Collection Specialist
Rochester, NY · On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Resolution Expert - Collection Specialist
Rochester, NY · On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Quick apply
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
Inside Sales Lead: E-Commerce
West Henrietta, NY · On-site
$70K - $80K/yr
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
Inside Sales Lead: E-Commerce
West Henrietta, NY · On-site
$70K - $80K/yr
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
Senior Resolution Expert- Collection Specialist
Rochester, NY · On-site
$23 - $26/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Quick apply
Senior Resolution Expert- Collection Specialist
Rochester, NY · On-site
$23 - $26/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Customer Experience Agent - Team Lead
Batavia, NY · On-site
$22/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Customer Experience Agent - Team Lead
Batavia, NY · On-site
$22/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Senior Resolution Expert- Collection Specialist
Rochester, NY · On-site
$23 - $26/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Senior Resolution Expert- Collection Specialist
Rochester, NY · On-site
$23 - $26/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Manager, Member Service Center
Rochester, NY · On-site
$80K - $85K/yr
... Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing ... Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ...
Quick apply
Manager, Member Service Center
Rochester, NY · On-site
$80K - $85K/yr
... Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing ... Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ...
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Quick apply
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Cursor Tutor
Rochester, NY · Remote
$18 - $40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...
Cursor Tutor
Rochester, NY · Remote
$18 - $40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...
Retail Full-Time Sales Lead, Fabletics (Eastview Mall - Victor, NY)
Victor, NY · On-site
$18.20 - $20/hr
Embody our culture and values and providing insight to our Customers on how to Live their passion ... Chat, etc.) * Works in coordination with the Store Manager to inspire associates to meet/exceed ...
Retail Full-Time Sales Lead, Fabletics (Eastview Mall - Victor, NY)
Victor, NY · On-site
$18.20 - $20/hr
Embody our culture and values and providing insight to our Customers on how to Live their passion ... Chat, etc.) * Works in coordination with the Store Manager to inspire associates to meet/exceed ...
Dairy Focus Consultant (Open to remote)
Batavia, NY · On-site +1
$63K - $76K/yr
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... management. * Help support Cargill team members through collaborative efforts to service dairy ...
Dairy Focus Consultant (Open to remote)
Batavia, NY · On-site +1
$63K - $76K/yr
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... management. * Help support Cargill team members through collaborative efforts to service dairy ...
Loan Sales Specialist
$17 - $20/hr
Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...
Loan Sales Specialist
$17 - $20/hr
Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...
Loan Acquisition Specialist
$17 - $20/hr
Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...
Loan Acquisition Specialist
$17 - $20/hr
Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...
Live Chat Manager information
See Rochester, NY salary details
$22.7K - $29.8K
4% of jobs
$29.8K - $37K
10% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$37K - $44.1K
14% of jobs
$44.1K - $51.2K
16% of jobs
The median wage is $57.3K / yr.
$51.2K - $58.3K
7% of jobs
$58.3K - $65.5K
10% of jobs
$69K is the 75th percentile. Wages above this are outliers.
$65.5K - $72.6K
29% of jobs
$72.6K - $79.7K
4% of jobs
$79.7K - $86.9K
3% of jobs
$86.9K - $94K
1% of jobs
$94K - $101.1K
2% of jobs
$22.7K
$60.5K
$101.1K
How much do live chat manager jobs pay per year?
As of Jul 18, 2026, the average yearly pay for live chat manager in Rochester, NY is $60,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.
What is a Live Chat Manager job?
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
What are the typical daily responsibilities of a Live Chat Manager?
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
What are the most commonly searched types of Live Chat jobs in Rochester, NY? The most popular types of Live Chat jobs in Rochester, NY are:
What are popular job titles related to Live Chat Manager jobs in Rochester, NY? For Live Chat Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Rochester, NY look for? The top searched job categories for Live Chat Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Manager jobs? Cities near Rochester, NY with the most Live Chat Manager job openings:
Full-time
Posted 6 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.