Technical Support
Rochester, NY ยท On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Rochester, NY ยท On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Rochester, NY ยท On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Be Seen First
Rochester, NY ยท On-site
$40K - $300K/yr
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Quick apply
Be Seen First
Rochester, NY ยท On-site
$40K - $300K/yr
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Batavia, NY ยท On-site
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. Deliver ... the CRM system. Follow assigned schedules, including rotating shifts, weekends, and holidays.
Batavia, NY ยท On-site
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. Deliver ... the CRM system. Follow assigned schedules, including rotating shifts, weekends, and holidays.
Batavia, NY ยท On-site
$19/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Batavia, NY ยท On-site
$19/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Batavia, NY ยท On-site
$19 - $21.50/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Batavia, NY ยท On-site
$19 - $21.50/hr
The agent manages a variety of customer interactions, including inbound and outbound calls, email ... Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ...
Rochester, NY ยท On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Rochester, NY ยท On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Rochester, NY ยท On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
Quick apply
Rochester, NY ยท On-site
$19 - $22/hr
They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist. * Provide a safe, secure, and compliant service ...
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
West Henrietta, NY ยท On-site
$70K - $80K/yr
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
West Henrietta, NY ยท On-site
$70K - $80K/yr
... Management * Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain ...
Batavia, NY ยท On-site
$22/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Batavia, NY ยท On-site
$22/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Batavia, NY ยท On-site
$14.75 - $19.75/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Batavia, NY ยท On-site
$14.75 - $19.75/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Batavia, NY ยท On-site
$14.75 - $19.75/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
Batavia, NY ยท On-site
$14.75 - $19.75/hr
Deliver consistent, high-quality service across all digital channels, including live chat, secure ... Accurately document customer interactions and outcomes in the CRM system. * Follow assigned ...
$17.90 - $28.60/hr
Advisors provide comprehensive financial counseling in-person, by telephone, email, and live chat ... Ability to manage multiple tasks and projects while maintaining accuracy and attention to detail
$17.90 - $28.60/hr
Advisors provide comprehensive financial counseling in-person, by telephone, email, and live chat ... Ability to manage multiple tasks and projects while maintaining accuracy and attention to detail
Rochester, NY ยท On-site
$17.90 - $28.60/hr
Advisors provide comprehensive financial counseling in-person, by telephone, email, and live chat ... Ability to manage multiple tasks and projects while maintaining accuracy and attention to detail
Rochester, NY ยท On-site
$17.90 - $28.60/hr
Advisors provide comprehensive financial counseling in-person, by telephone, email, and live chat ... Ability to manage multiple tasks and projects while maintaining accuracy and attention to detail
Rochester, NY ยท On-site
$17.75 - $24/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Rochester, NY ยท On-site
$17.75 - $24/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Rochester, NY ยท On-site
$20 - $22/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Quick apply
Rochester, NY ยท On-site
$20 - $22/hr
... and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one ... Manage support tickets accurately while meeting response time expectations * Contribute feedback ...
Rochester, NY ยท Remote
$18 - $40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...
Rochester, NY ยท Remote
$18 - $40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...
Victor, NY ยท On-site +1
$21/hr
... and chat channels. This role resolves inquiries, processes orders, provides product and account ... Experience with Salesforce and/or ERP order management systems. * Knowledge of the eye care, healt ...
Victor, NY ยท On-site +1
$21/hr
... and chat channels. This role resolves inquiries, processes orders, provides product and account ... Experience with Salesforce and/or ERP order management systems. * Knowledge of the eye care, healt ...
Rochester, NY ยท On-site
$37K - $45K/yr
Answer live chats and coordinate service appointments with customers over website chat and via text ... management appropriately. Perform basic account maintenance activities such as updating customer ...
New
Rochester, NY ยท On-site
$37K - $45K/yr
Answer live chats and coordinate service appointments with customers over website chat and via text ... management appropriately. Perform basic account maintenance activities such as updating customer ...
New
$22.7K - $29.8K
4% of jobs
$29.8K - $37K
10% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$37K - $44.1K
14% of jobs
$44.1K - $51.2K
16% of jobs
The median wage is $57.3K / yr.
$51.2K - $58.3K
7% of jobs
$58.3K - $65.5K
10% of jobs
$69K is the 75th percentile. Wages above this are outliers.
$65.5K - $72.6K
29% of jobs
$72.6K - $79.7K
4% of jobs
$79.7K - $86.9K
3% of jobs
$86.9K - $94K
1% of jobs
$94K - $101.1K
2% of jobs
$22.7K
$60.5K
$101.1K
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
Full-time
Re-posted 27 days ago
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.