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Live Chat Manager Jobs in Rochester, NY (NOW HIRING)

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

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Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...

Cursor Tutor

Rochester, NY ยท Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

... and chat channels. This role resolves inquiries, processes orders, provides product and account ... Experience with Salesforce and/or ERP order management systems. * Knowledge of the eye care, healt ...

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Live Chat Manager information

See Rochester, NY salary details

$22.7K

$60.5K

$101.1K

How much do live chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for live chat manager in Rochester, NY is $60,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Rochester, NY? The most popular types of Live Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Manager jobs? Cities near Rochester, NY with the most Live Chat Manager job openings:

Technical Support

Launch Focus

Rochester, NY โ€ข On-site

Full-time

Re-posted 27 days ago


Job description

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.