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Live Chat Manager Jobs in Rochester, NY (NOW HIRING)

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Calero, the leading technology expense management solution for complex enterprises, is looking for ... of live calls and chats with end-users.  As a specialist you will: * Provide 1st line support to ...

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

Paychex Job Opportunity Paychex is reimagining how businesses manage their workforce by bringing ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY

$17 - $20/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Alliance Animal Health

Associate Veterinarian

Hopewell, NY · On-site

$120K - $160K/yr

... management. Our mission is to emphasize preventative care, so our patients live longer and ... Extremely generous signing bonuses - let's chat for details! * Paid parental leave because family ...

OneMain Financial

Loan Sales Specialist

Canandaigua, NY · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

OneMain Financial

Loan Sales Specialist

Webster, NY · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Rochester, NY

Live Chat Manager information

See Rochester, NY salary details

$22.7K

$60.5K

$101.1K

How much do live chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for live chat manager in Rochester, NY is $60,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Rochester, NY? The most popular types of Live Chat jobs in Rochester, NY are:
What are popular job titles related to Live Chat Manager jobs in Rochester, NY? For Live Chat Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Rochester, NY look for? The top searched job categories for Live Chat Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Manager jobs? Cities near Rochester, NY with the most Live Chat Manager job openings:
Live Chat Manager jobs near you

Mobility Support Specialist

CALERO

Rochester, NY • On-site

Full-time

Posted 15 days ago

Job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.


 As a specialist you will:

  • Provide 1st line support to end-users through high volume calls, chats, and tickets.
  • Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
  • Update required ticketing systems continuously.
  • Provide and maintain a high quality of service.
  • Partner with the Service Operations Team.
  • Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
  • De-escalate dissatisfied customers with professionalism, patience, and support.
  • Escalate all issues that cannot be completed within SLAs to management as soon as possible.
  • Meet all team metrics and goals, set by management.
  • Perform other duties as needed upon request from immediate supervisor.

 

EDUCATION and EXPERIENCE required:

  • Bachelors’ degree preferred; high school diploma or equivalent required.
  • Mobile Device and Service Support experience desired.
  • Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
  • Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
  • Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

   

SKILLS and COMPETENCIES:

  • Proficiency using and navigating multiple computer applications and systems.
  • Strong attention to detail and commitment to accuracy.
  • Adaptability and resilience in a fast-paced, high-volume environment.
  • Effective time management and prioritization skills with the ability to manage competing demands.
  • Results-oriented mindset with the ability to meet deadlines and service-level expectations.
  • Strong interpersonal skills and the ability to work collaboratively across teams.
  • Efficient keyboarding and data entry skills with a high degree of accuracy.
  • Excellent verbal and written communication skills, including active listening and customer-focused interactions.


Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability. 

 

The starting hourly rate for this position is $22.50. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.