We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Multi-Channel Contact Center Representative
Batavia, NY · Hybrid
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Multi-Channel Contact Center Representative
Batavia, NY · Hybrid
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Multi-Channel Contact Center Representative
Batavia, NY · On-site
$19/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Multi-Channel Contact Center Representative
Batavia, NY · On-site
$19/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Multi-Channel Contact Center Representative
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Multi-Channel Contact Center Representative
$19 - $21.50/hr
Alternate weeks focused on live chat and digital contacts without taking incoming calls. * Deliver ... Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
Contact Center Representative Team Lead
Batavia, NY · On-site
$22/hr
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Contact Center Representative Team Lead
Batavia, NY · On-site
$22/hr
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Contact Center Representative Team Lead
Batavia, NY · On-site
$14.75 - $19/hr
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Contact Center Representative Team Lead
Batavia, NY · On-site
$14.75 - $19/hr
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain accurate sales data ...
Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain accurate sales data ...
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... and live without limits! Category Customer Experience Full-Time/Part-Time Full-Time Location ... Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers ...
Inside Sales Lead: E-Commerce
West Henrietta, NY · On-site
$70K - $80K/yr
Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain accurate sales data ...
Inside Sales Lead: E-Commerce
West Henrietta, NY · On-site
$70K - $80K/yr
Handle customer inquiries, provide quotes, and offer technical support * Engage with customers via phone, email, and live chat to create a positive shopping experience * Maintain accurate sales data ...
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Support team performance by modeling exemplary service behaviors and assisting peers with ... Deliver consistent, high-quality service across all digital channels, including live chat, secure ...
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Quick apply
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$20 - $22/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)
Rochester, NY · On-site
$17.75 - $24/hr
Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction * Assist customers through email, chat, phone calls, and one-on-one video support sessions
Customer Service Specialist - Northeast
Farmington, NY · On-site
$16.75 - $22.25/hr
Handle inbound calls, emails, and live chat inquiries from customers regarding solar product issues or concerns. * Troubleshooting: Provide basic technical support and troubleshooting for common ...
Customer Service Specialist - Northeast
Farmington, NY · On-site
$16.75 - $22.25/hr
Handle inbound calls, emails, and live chat inquiries from customers regarding solar product issues or concerns. * Troubleshooting: Provide basic technical support and troubleshooting for common ...
Espresso Machine Sales Consultant
Rochester, NY · On-site
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Quick apply
Espresso Machine Sales Consultant
Rochester, NY · On-site
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Espresso Machine Sales Consultant
Rochester, NY · On-site
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Espresso Machine Sales Consultant
Rochester, NY · On-site
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Espresso Machine Sales Consultant
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Espresso Machine Sales Consultant
$20 - $22/hr
Communicate with customers via phone, chat, email, and live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other ...
Cursor Tutor
Rochester, NY · Remote
$40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...
Cursor Tutor
Rochester, NY · Remote
$40/hr
About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...
Live Chat Support information
See Rochester, NY salary details
$12.33 - $14.99
2% of jobs
$14.99 - $17.64
11% of jobs
$19.12 is the 25th percentile. Wages below this are outliers.
$17.64 - $20.29
22% of jobs
The median wage is $22.31 / hr.
$20.29 - $22.94
20% of jobs
$22.94 - $25.59
16% of jobs
$26.85 is the 75th percentile. Wages above this are outliers.
$25.59 - $28.25
9% of jobs
$28.25 - $30.90
8% of jobs
$30.90 - $33.55
5% of jobs
$33.55 - $36.20
4% of jobs
$36.20 - $38.85
1% of jobs
$38.85 - $41.51
1% of jobs
$12
$24
$41
How much do live chat support jobs pay per hour?
As of Jun 13, 2026, the average hourly pay for live chat support in Rochester, NY is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.
What is a Live Chat Support job?
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
What does a typical day look like for someone working in Live Chat Support?
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
What are popular job titles related to Live Chat Support jobs in Rochester, NY? For Live Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Rochester, NY look for? The top searched job categories for Live Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Support jobs? Cities near Rochester, NY with the most Live Chat Support job openings:
Full-time
Posted 2 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.