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Live Chat Support Jobs in Rochester, NY (NOW HIRING)

Cargill

Mining Utility Technician

Newark, NY

$24.39 - $29.03/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... Servicing, inspecting, and operating various mobile support equipment including forklifts, trucks ...

Cargill

Mining Utility Technician

Port Gibson, NY

$24.39 - $29.03/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... Servicing, inspecting, and operating various mobile support equipment including forklifts, trucks ...

Cargill

Mining Utility Technician

Clifton Springs, NY

$24.39 - $29.03/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... Servicing, inspecting, and operating various mobile support equipment including forklifts, trucks ...

H&R Block

Block Advisor Tax Advisor

Rochester, NY · On-site

You'll have the support of an expert team, dedicated to providing you with advanced tax training ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Rochester, NY · On-site

You'll have the support of an expert team, dedicated to providing you with advanced tax training ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Penfield, NY · On-site

You'll have the support of an expert team, dedicated to providing you with advanced tax training ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Rochester, NY

Live Chat Support information

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$12

$24

$41

How much do live chat support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for live chat support in Rochester, NY is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Rochester, NY? For Live Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Rochester, NY look for? The top searched job categories for Live Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Support jobs? Cities near Rochester, NY with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,367 per year, or $24.7 per hour.
Mining Utility Technician

Mining Utility Technician

Cargill

Newark, NY

$24.39 - $29.03/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

18th of 48 rated food wholesalers

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Type: Full-time
Shift(s) Available: 1st
Compensation: $24.39/hr - $29.03/hr
Sign-On Bonus: $1500


New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.


Benefits:

  • Medical, Dental, Vision, and Prescription
  • Drug Insurance
  • Health and Wellness Incentives
  • Paid Vacation and Holidays
  • 401(k) with Cargill matching contributions
  • Flexible Spending Accounts (FSAs)
  • Short-Term Disability and Life Insurance
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Employee Discounts

A Typical Work Day May Include: 

  • Completing preventative, predictive, and reactive industrial maintenance by installing, maintaining, testing, evaluating, and repairing belts and ventilation infrastructure, or mine shafts and hoists
  • Servicing, inspecting, and operating various mobile support equipment including forklifts, trucks, tractors, and skid-steers
  • Performing routine tasks to ensure functional operation and reliability of assets
  • Documenting completed work and the conditions found, utilizing maintenance computer software as necessary
  • Operating standard maintenance tools such as power tools, basic hand tools, pneumatic tools, electric tools, etc.
  • Understanding and adhering to all safety policies and procedures
  • Maintaining a safe and clean work environment
  • Other duties as assigned

What You Will Need: 

  • Must be eligible to work in the United States without visa sponsorship
  • Must be 18 years or older
  • Ability to understand and communicate in English (verbal/written)
  • Ability to perform physical job duties which may include bending, lifting up to 50lbs., kneeling, climbing, crawling, and twisting, with or without a reasonable accommodation
  • Ability to work in varied indoor and outdoor conditions, which may include heat, cold, dust, loud noise, etc., with the use of Personal Protective Equipment (PPE)
  • Ability to work in elevated areas (4 feet and above)
  • Ability to work overtime, including weekends, holidays, or different shifts with advance notice
  • High school diploma/GED or a minimum of two years of equivalent work experience
  • Ability and willingness to work underground in a mining environment 

What Will Put You Ahead: 

  • Experience in troubleshooting and maintaining various industrial components and systems
  • Ability to comprehend mechanical/electrical schematics, blueprints, and/or operation manuals
  • Experience with SAP or a Computerized Maintenance Management System (CMMS)
  • Experience in troubleshooting, installing, and maintaining conveyor belts
  • Experience torch-cutting and welding 

Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. 

Equal Opportunity Employer, including Disability/Vet


To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

What Cargill employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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