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Live Chat Support Jobs in Rochester, NY (NOW HIRING)

Varsity Tutors

Cursor Tutor

Rochester, NY · Remote

$18 - $40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Rochester, NY

Live Chat Support information

See Rochester, NY salary details

$12

$24

$41

How much do live chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for live chat support in Rochester, NY is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Rochester, NY? For Live Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Rochester, NY look for? The top searched job categories for Live Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Live Chat Support jobs? Cities near Rochester, NY with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $51,367 per year, or $24.7 per hour.

Cursor Tutor

Varsity Tutors

Rochester, NY • Remote

$18 - $40/hr

Part-time

Re-posted 10 days ago

Varsity Tutors rating

5.7

Company rating: 5.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

14th of 23 rated private schools and tutoring

Job description

About the Job
The Varsity Tutors Live Learning Platform has thousands of students looking for online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the flexibility to set your own schedule, earn competitive rates, and make a real impact on students' academic success and understanding. All from the comfort of your home.
Why Join Our Platform?
  • Earn incrementally higher pay for each session with the same student, reaching up to $40/hour.
  • Get paid up to twice per week, ensuring fast and reliable compensation for the tutoring sessions you conduct and invoice.
  • Set your own hours and tutor as much as you'd like.
  • Tutor remotely using our purpose-built Live Learning Platform. No commuting required.
  • Get matched with students best-suited to your teaching style and expertise.
  • Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson generation, and engagement features, helping you save prep time and focus on impactful teaching.
  • We handle the logistics—you just invoice for your tutoring sessions, and we take care of payments.

What We Look For In a Cursor Tutor
  • Advanced Subject Mastery: Deep knowledge of Cursor AI-powered code editor features including intelligent code completion, natural language code generation, codebase-aware context, multi-file editing, inline chat, terminal integration, and extension compatibility. Ability to explain AI-assisted refactoring, code explanation features, and efficient developer workflows while preparing students for productive use of AI-augmented development environments.
  • Conceptual Teaching & Problem-Solving: Skilled at teaching AI-assisted code editing, project navigation, and development workflow optimization using Cursor. Guides students through writing code with AI suggestions, using chat to generate and modify code across files, leveraging codebase context for accurate completions, and integrating AI assistance into existing development workflows. Emphasizes maintaining code quality while using AI acceleration and connects Cursor to modern software development productivity.
  • Curriculum Awareness & Adaptive Instruction: Familiar with AI-augmented development tool training needs and common challenges such as understanding when to accept versus reject AI suggestions, managing context for accurate code generation, and transitioning from traditional editors. Adapts instruction using guided coding sessions, project-based development practice, and workflow optimization tips to support developers from Cursor beginners through advanced users maximizing AI-assisted coding productivity.
  • Effective Teaching Methods: Ability to identify concepts students commonly struggle with, explain material using multiple approaches, and adapt instruction to meet individual learning needs and styles.
  • Strong communication skills and a friendly, engaging teaching style.
  • Ability to adapt to different learning styles and student needs.

Ways To Connect With Students
  • 1-on-1 Online Tutoring - Provide personalized instruction to individual students.
  • Instant Tutoring - Accept on-demand tutoring requests whenever you're available.

About Varsity Tutors And 1-on-1 Online Tutoring
Our mission is to transform the way people learn by leveraging advanced technology, AI, and the latest in learning science to create personalized learning experiences. Through 1-on-1 Online Tutoring, students receive customized instruction that helps them achieve their learning goals. Our platform is designed to match students with the right tutors, fostering better outcomes and a passion for learning.
Please note: Varsity Tutors does not contract in: Alaska, California, Colorado, Delaware, Hawaii, Maine, New Hampshire, North Dakota, Vermont, West Virginia or Puerto Rico.

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