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Online Chat Support Jobs in Rochester, NY (NOW HIRING)

Genesee Regional Bank

Universal Banker - Float

Rochester, NY · On-site

$22.25 - $25.50/hr

... online chat submissions, and over the phone. In addition, the universal banker supports the branch by acquiring, maintaining, and deepening client relationships through engaging conversations. They ...

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with ... such as chat, calls, and tickets.     SKILLS and COMPETENCIES: * Proficiency using and ...

Varsity Tutors

Cursor Tutor

Rochester, NY · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rochester, NY

Online Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for online chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What are popular job titles related to Online Chat Support jobs in Rochester, NY? For Online Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Rochester, NY look for? The top searched job categories for Online Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Online Chat Support jobs? Cities near Rochester, NY with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 3% Locum Tenens, 56% Full Time, 8% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Universal Banker - Float

Genesee Regional Bank

Rochester, NY • On-site

$22.25 - $25.50/hr

Full-time

Posted 25 days ago

Job description

Salary Range: $22.25 - $25.50
PRIMARY RESPONSIBILITY:
The Universal Banker is essential in creating a welcoming environment and building rapport to provide an exceptional customer service experience. Serving as a primary point of contact and the face of the bank, this role is responsible for transaction processing, maintenance, and handling service-related requests in person, through online chat submissions, and over the phone.
In addition, the universal banker supports the branch by acquiring, maintaining, and deepening client relationships through engaging conversations. They actively listen to clients' financial needs and facilitate referrals to a relationship banker for further assistance.
It's important to note that this position will require travel to any of our three branch locations: Greece, South Winton, and Pittsford.
ESSENTIAL FUNCTIONS:
  • Exemplify the GRB Experience; in being the first point of contact to clients, visitors and vendors. Demonstrate a professional, helpful and friendly manner in welcoming guests and directing them appropriately. Greet clients with warmth, genuine interest and a smile.
  • Answer the phone and online chat submissions professionally, promptly, and pleasantly.
  • Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues Follow-up on these issues as required ensuring timely and accurate resolution and convert servicing situations into referral (sales) opportunities.
  • Provide incomparable customer service to all Retail, Commercial, and Mortgage clients alike, including but not limited to; account transfers, password resets, wire transfers, with the ability to assist with more complex service needs in conjunction with established internal escalation points.
  • Accurately process a variety of Retail and Commercial transactions, including but not limited to; deposits, withdrawals, loan payments and check cashing transactions in a timely and efficient manner.
  • Verify check endorsements and funds availability. Disburse cash to customers and conduct transactions according to procedures.
  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. Balance daily work, adhering to all steps outlined in internal procedures.
  • Provide technical support/troubleshooting for clients related to GRB online, ATM/Debit Cards, Mobile Wallet activation and other banking services as needed.
  • Serve as Vault Custodian as needed, with responsibilities including; ordering of cash, assisting with preparation of cash for shipment, receipt of cash delivery, and balancing the branch.
  • Maintain a thorough knowledge of all Retail related procedures.
  • Assist the Branch Manager with branch soundness; helping maintain a consistent, well-organized, streamlined process to ensure all audits, regulatory policies and procedures are adhered to, appropriately retained, and up to date.
  • Understand and adhere to GRB's risk and regulatory standards, policies and controls that are in place. Identify risk-related issues needing escalation to management.
  • Open accounts for new customers and prepare new account paperwork, applications and request the required identification.
  • Promote strong customer and client interactions; develop new customer relationships and/or retain and expand existing relationships by proactively identifying opportunities to achieve personal referral (sales) goals to GRB's internal partners.
  • Crosstrain in all necessary branch responsibilities and functions.
  • Proactively work towards meeting/exceeding quarterly/annual assigned referral (sales) goals.
  • Each GRB location has additional responsibilities and specific duties unique to that particular office. Other tasks will be assigned accordingly, and as the manager sees fit, to assist with fulfillment of those needs.
  • 10% Travel required to support marketing events

EDUCATION AND EXPERIENCE:
High School Diploma is required, along with a minimum of 2 years' exceptional customer service experience and a minimum of 1 year of previous banking experience or the equivalent combination of education and experience.
COMPETENCIES:
  • Provide a remarkable client experience; greet clients with warmth, genuine interest and a smile.
  • Lead by example; identify current or potential problems, take ownership and see them through to resolution.
  • Act as a unified team; possess strong interpersonal skills including the ability to proactively communicate and help others within and across departments.
  • Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
  • General knowledge of PC with Windows based applications, CRM software, and multi-phone use.
  • Strong organizational skills, detail oriented-executes at a high degree of accuracy.
  • Excellent (written and verbal) communication and listening skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to make sound decisions.
  • Professional demeanor and appearance.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment is an indoor, climate-controlled office setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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