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Evening Remote Email Chat Support Jobs in Rochester, NY

Paychex

Service Representative - MSP

West Henrietta, NY · On-site +1

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Service Representative

Rochester, NY · On-site +1

$14.71 - $27.32/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

New

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

... support their people, and achieve better business outcomes. This is an exciting time to join our ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

Additional Bonuses for Working Weekend & Evening Hours/Bilingual Sessions * Paid Sick Leave * 401k ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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Evening Remote Email Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do evening remote email chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for evening remote email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is evening remote email chat support?

Evening Remote Email Chat Support jobs involve assisting customers with their inquiries, issues, or requests via email and chat platforms during evening hours, all from a remote location. Employees in these roles typically handle customer concerns, provide technical support, process orders, and answer questions, all while adhering to company policies and guidelines. This job is ideal for those who prefer flexible, non-traditional work hours and are comfortable communicating in written form. It requires strong written communication skills, attention to detail, and the ability to multitask across multiple conversations. Many companies offer these positions to provide round-the-clock support for their clients.

What are the key skills and qualifications needed to thrive as an evening remote email chat support?

To excel as an Evening Remote Email Chat Support, strong written communication skills, attention to detail, and proficiency in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, helpdesk software like Zendesk or Freshdesk, and basic troubleshooting systems is typically required. Outstanding time management, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure prompt, accurate, and empathetic customer interactions, leading to high satisfaction and effective issue resolution during evening shifts.

What are some common challenges faced by evening remote email chat support professionals, and how can they be managed?

Evening Remote Email Chat Support professionals often navigate unique challenges such as managing high volumes of inquiries during peak hours, maintaining clear communication without visual cues, and adapting to varying customer moods after business hours. Successfully managing these challenges requires strong time management skills, resilience under pressure, and proficiency with digital communication tools. Building a routine, utilizing templates for frequent questions, and staying connected with team members through regular updates can help ensure smooth operations and maintain high-quality support.

What are the most commonly searched types of Remote Email Chat Support jobs in Rochester, NY?

The most popular types of Remote Email Chat Support jobs in Rochester, NY are:

What are popular job titles related to Evening Remote Email Chat Support jobs in Rochester, NY?

For Evening Remote Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Evening Remote Email Chat Support jobs in Rochester, NY look for?

The top searched job categories for Evening Remote Email Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Evening Remote Email Chat Support jobs?

Cities near Rochester, NY with the most Evening Remote Email Chat Support job openings:

Evening Remote Email Chat Support jobs near you
Infographic showing various Evening Remote Email Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 14 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply