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Overnight Remote Email Chat Support Jobs in Rochester, NY

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Work in partnership and support each other. * Be personally accountable and deliver on commitments.

Sales Support Representative

Victor, NY ยท Remote

$18.25 - $25/hr

Sales Support Representative Victor, NY, United States (Remote) CooperVision, a division of ... This includes responding to incoming inquiries by phone/e-mail as well as making proactive outbound ...

Psychiatrist (Remote)

Rochester, NY ยท Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Psychiatrist (Remote)

Rochester, NY ยท Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Psychiatrist (Remote)

Rochester, NY ยท Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

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Overnight Remote Email Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do overnight remote email chat support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for overnight remote email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Email Chat Support vs Customer Service Representative?

AspectOvernight Remote Email Chat SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMUsually daytime hours, but can vary
Work EnvironmentRemote, online communication via email and chatRemote or in-office, phone and in-person interactions
CredentialsHigh school diploma or equivalent; customer service experience helpfulHigh school diploma or higher; customer service skills required
Communication ModeEmail and live chatPhone, email, and in-person

Overnight Remote Email Chat Support focuses on providing customer assistance through email and chat during overnight hours, often requiring specific technical skills and comfort with written communication. Customer Service Representatives may work during regular hours, handling a broader range of communication channels. Both roles require strong customer service skills but differ mainly in work hours and communication methods.

What are the most commonly searched types of Remote Email Chat Support jobs in Rochester, NY? The most popular types of Remote Email Chat Support jobs in Rochester, NY are:
What are popular job titles related to Overnight Remote Email Chat Support jobs in Rochester, NY? For Overnight Remote Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Email Chat Support jobs in Rochester, NY look for? The top searched job categories for Overnight Remote Email Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight Remote Email Chat Support jobs? Cities near Rochester, NY with the most Overnight Remote Email Chat Support job openings:

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY โ€ข Remote

$15.75 - $21.50/hr

Part-time

Posted 22 days ago


Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.