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Remote Customer Experience Analyst Jobs in Rochester, NY

EverCommerce

Analyst, Growth

Rochester, NY · On-site +1

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Geneseo, NY · On-site +1

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

Deloitte

Hospital Billing Analyst

Rochester, NY · Remote

$47.40K - $63.10K/yr

Experience analyzing billing workflows, claim issues, or operational data For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate ...

DataAnnotation

SOC Analyst

Rochester, NY · Remote

$40 - $75/hr

... remote work and setting your own schedule. We are looking for experienced cybersecurity ... Responsibilities: * Evaluate AI-generated cybersecurity content -- including threat analysis ...

DataAnnotation

Cybersecurity Analyst

Rochester, NY · Remote

$40 - $75/hr

... remote work and setting your own schedule. We are looking for experienced cybersecurity ... Responsibilities: * Evaluate AI-generated cybersecurity content -- including threat analysis ...

DataAnnotation

Treasury Analyst

Rochester, NY · Remote

$40 - $60/hr

... remote work and the freedom to set your own schedule. This role is designed to fit a variety of ... We're seeking experienced finance professionals with advanced degrees (MBA+) and professional ...

EnthuZiastic

Growth Hacker - Remote

Geneseo, NY · Remote

... experience, optimize product features, and iterate based on user feedback to drive growth. Customer ... Collect and analyze data to gain insights into user behaviour, product usage, and marketing ...

EnthuZiastic

Growth Hacker - Remote

Rochester, NY · Remote

... experience, optimize product features, and iterate based on user feedback to drive growth. Customer ... Collect and analyze data to gain insights into user behaviour, product usage, and marketing ...

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How much do remote customer experience analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience analyst in Rochester, NY is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $45.29 per hour, depending on experience, location, and employer.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.
More about Remote Customer Experience Analyst jobs
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What cities near Rochester, NY are hiring for Remote Customer Experience Analyst jobs? Cities near Rochester, NY with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you

Remote Customer Enrollment Specialist

McQuade Organization

Geneseo, NY • Remote

Full-time

Posted 5 days ago

Job description

-Help Clients Get Started: Meet with clients virtually (Zoom/phone) and guide them step-by-step through the enrollment process -Explain Benefits Clearly: Walk clients through available coverage options in a simple, easy-to-understand way so they can make informed decisions -Provide Friendly Support: Answer questions, address concerns, and ensure each client has a smooth and positive experience -Complete Enrollments: Assist clients in filling out applications and finalizing their benefits during scheduled meetings -Learn & Grow: Participate in ongoing training and coaching—no prior industry experience required -Team Collaboration: Work with a supportive team and leadership group focused on helping you succeed

We’re looking for someone who: -Enjoys helping people and providing great customer service -Has strong communication skills (we’ll help you improve even more) -Is dependable, organized, and willing to learn -Is comfortable using a computer, Zoom, and basic online tools -Can work independently in a remote environment -Brings a positive attitude and strong work ethic No prior experience in insurance or enrollment is required—we provide full training.

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