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Remote Customer Experience Analyst Jobs in Rochester, NY

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Bachelor's Degree in Business Administration, Business Analytics, or equivalent work experience - Preferred * 1 year of experience in customer-service oriented role. * 1 year of experience in a ...

Paychex

Revenue Operations Analyst

Rochester, NY · On-site +1

$62K - $97K/yr

Bachelor's Degree in Business Administration, Business Analytics, or equivalent work experience - Preferred * 1 year of experience in customer-service oriented role. * 1 year of experience in a ...

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

Experience analyzing billing workflows, claim issues, or operational data For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate ...

Butler/Till, Inc.

Information Analyst III

Rochester, NY · On-site +1

$58K - $92K/yr

Experience in BI tools, preferably Power BI * Strong written and verbal communication skills ... CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and ...

New

HMG Careers

Sales Coordinator Remote

Churchville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Walworth, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Churchville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Honeoye Falls, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Spencerport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Experience Analyst information

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How much do remote customer experience analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer experience analyst in Rochester, NY is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $45.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Rochester, NY? For Remote Customer Experience Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Rochester, NY look for? The top searched job categories for Remote Customer Experience Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Experience Analyst jobs? Cities near Rochester, NY with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you

Experienced Receptionist - Remote

Friedman Vartolo LLP

Rochester, NY • On-site, Remote

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Company

Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.

We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

The Position

Friedman Vartolo LLP is seeking an experienced receptionist to join our rapidly growing team. As the first point of contact for our clients, court personnel, visitors, and staff, the receptionist's role is critical for providing excellent customer service and maintaining a positive image of the firm. This position requires exceptional communication skills, attention to detail, and the ability to multi-task.

Responsibilities

  • Answering high-volume phone calls, screening, and transferring calls to appropriate individuals within the firm.
  • Manage firm's digital voicemail and fax inbox.
  • Collaborating with other administrative staff to ensure seamless operations and support.

Qualifications

  • 5+ years of experience in a receptionist, office assistant, or similar administrative role.
  • Familiarity with legal terminology, procedures, and general law firm operations preferred.
  • Strong technical proficiency with office software and administrative systems.
  • Excellent verbal and written communication skills.
  • Highly organized with strong multitasking and time-management abilities.
  • Exceptional interpersonal skills with the ability to remain calm, professional, and composed in a fast-paced environment.

Benefits

The firm offers a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

Location

This position can be remote.

Apply