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Remote Customer Experience Analyst Jobs in Rochester, NY

IDEX

Data Analyst, Finance

West Henrietta, NY · On-site +1

Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX ... Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ...

micro1 AI

Cheminformatics Specialist - Remote

Rochester, NY · On-site +1

$90 - $120/hr

... customer project. In this role, you'll apply your expertise to help train next-generation AI ... experience in AI is required -- your domain knowledge is what matters. Scope of Work * Analyze and ...

Deloitte

Epic Research & Genomics Analyst

Rochester, NY · On-site +1

As an experienced Epic Research & Genomics Sr. Consultant you will have the ability to share new ... Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ...

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How much do remote customer experience analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer experience analyst in Rochester, NY is $39.97, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $45.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

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Remote Customer Experience Analyst jobs near you

Digital Chemistry Specialist - Remote

micro1 AI

Rochester, NY • Remote

$90 - $120/hr

Part-time

Posted 11 days ago

Job description

Role Title: Bioinformatics Scientist


Role Type: Contractor


Location: Remote


micro1 is engaging Bioinformatics Scientists to contribute their specialized expertise to a customer's innovative project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Analyze complex datasets related to medicinal chemistry using advanced bioinformatics methodologies.
  2. Provide detailed scientific input and content to support the development and training of AI models.
  3. Curate, annotate, and validate datasets relevant to drug discovery and molecular analysis.
  4. Evaluate and synthesize findings from biological, chemical, and clinical data sources.
  5. Offer subject matter expertise on experimental design and data interpretation within medicinal chemistry.
  6. Assess AI-generated outputs for scientific accuracy, relevance, and reliability.
  7. Deliver comprehensive written feedback and actionable recommendations for model improvement.


Preferred Qualifications

  1. Advanced degree (e.g., PhD or MSc) in Bioinformatics, Computational Biology, Medicinal Chemistry, or a related discipline.
  2. In-depth knowledge of medicinal chemistry concepts, including structure-activity relationships and drug design principles.
  3. Demonstrated experience in handling and interpreting large-scale omics or cheminformatics datasets.
  4. Familiarity with software tools, databases, and programming languages commonly used in bioinformatics (e.g., Python, R, RDKit, KNIME).
  5. Strong scientific communication skills, with the ability to clearly articulate complex ideas and technical concepts.
  6. Proven track record of contributing to research projects at the intersection of biology, chemistry, and data science.
  7. Experience collaborating in multidisciplinary or remote project environments is advantageous.

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