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Customer Experience Analyst Jobs (NOW HIRING)

Basis AI

Customer Experience Analyst

New York, NY · On-site

$70K - $110K/yr

You'll come in as one of the first dedicated customer experience hires at Basis. You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Shiftsmart

Customer Analyst

New York, NY · On-site

$100K - $135K/yr

You have 2-4+ years experience in an analytical role (e.g. bizops, product analytics, data science ... We show up for our customers, our partners, and most importantly our teammates, and make every ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

... experience by supporting the goals of the relationship. * As a Customer Success Analyst, you will ... build and maintain strong professional relationships with our key global customers by supporting a ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Design and manage NPS and customer experience surveys, ensuring high data quality and ... Analyze open-ended survey responses using structured qualitative coding techniques to identify ...

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Customer Experience Analyst information

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How much do customer experience analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

How does a Customer Experience Analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is a Customer Experience Analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What Does a Customer Experience Analyst Do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Analyst, and why are they important?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.
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Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.
Customer Experience Analyst

Customer Experience Analyst

TalentSky

Redwood City, CA

Full-time

Posted 12 days ago

Job description

Company Description

TalentSky is a next-generation talent platform that connects people to employers in exciting new ways. We believe both share a common vision for the future - a system that is fair, transparent and engaging. Enterprises assess and discover relevant talent, while individuals develop skills that are in high demand. TalentSky, built on a foundation of privacy by design, puts individuals in full control of their professional stories.

Job Description

This person is a customer-facing, meeting-scheduling, material-creating multi-tasker who is highly dedicated to helping people through the TalentSky product. The Customer Experience Analyst contributes to the TalentSky mission by assuring that each TalentSky enterprise customer is successfully on-boarded, trained, and given all the information they need to use TalentSky to its fullest potential. Contributes to ensuring successful enterprise adoption and reports to the Customer Experience Lead. In parallel, the Customer Experience Analyst serves as a main point of contact between TalentSky and its Clients, especially during the job analysis process. TalentSky, built on a foundation of Privacy by Design, is a next generation enterprise talent platform that delivers a standard language to connect the skill demand of employers to the career development of their workforce. The TalentSky Platform provides employers with real-time understanding of their workforce readiness, and helps people better navigate internal career development.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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