ZipRecruiter

Log In

1

Customer Experience Analyst Jobs (NOW HIRING)

Epay Policy

Customer Experience Analyst

Austin, TX · On-site

About the Role We're building a data-driven customer experience organization, and we need an analyst who can contribute to the customer data foundation that powers our adoption, retention, and ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Socket.dev

Customer Experience Analyst

Boston, MA · On-site

$90 - $130/hr

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

BetterCloud

Customer Experience Analyst I

Buffalo, NY · On-site

$52 - $76/hr

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Acv-Auctions

Customer Experience Analyst I

Buffalo, NY · On-site

$52 - $68/hr

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Galderma

Customer Success Analyst

Miami, FL · On-site

Fort Worth, Texas Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growthobjectives.

Lactalis USA

Customer Solutions Analyst

Minnetonka, MN · On-site

$70K - $80K/yr

Experience3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination ...

next page

Showing results 1-20

All JobsCustomer Experience Analyst Jobs

Customer Experience Analyst information

See salary details

$18

$40

$67

How much do customer experience analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What is a customer experience analyst?

A Customer Experience Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their main goal is to identify trends, pain points, and opportunities for improving the overall customer experience with a company's products or services. They work closely with other departments, such as marketing and customer support, to recommend actionable strategies that enhance customer satisfaction and loyalty. Customer Experience Analysts often use tools like surveys, analytics platforms, and customer journey mapping to achieve their objectives.

What does a customer experience analyst do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

What are the key skills and qualifications needed to thrive as a customer experience analyst?

To thrive as a Customer Experience Analyst, you need strong analytical skills, proficiency in data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau or Power BI, and analytics software such as Google Analytics is often required. Excellent communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills. These competencies enable analysts to accurately interpret customer data, identify actionable insights, and drive improvements that enhance customer satisfaction and retention.

How does a customer experience analyst typically contribute to cross-departmental collaboration within an organization?

Customer Experience Analysts play a key role in bridging gaps between departments such as marketing, product development, and customer support. By collecting and analyzing customer feedback, they identify trends and pain points, then share actionable insights with relevant teams to drive improvements. Regular collaboration ensures that customer-centric strategies are aligned across the organization, leading to more cohesive and effective solutions. This collaborative environment also provides Customer Experience Analysts with exposure to various business functions and opportunities for career growth.

What is the difference between Customer Experience Analyst vs Customer Service Representative?

AspectCustomer Experience AnalystCustomer Service Representative
Primary FocusAnalyzing customer feedback and improving overall experienceAssisting customers with inquiries and resolving issues
Skills & CertificationsData analysis, customer insights, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, cross-department collaborationCall centers, retail, online support
Industry UsageMarketing, UX, customer experience teamsCustomer support, retail, hospitality

While both roles focus on customer interactions, the Customer Experience Analyst primarily analyzes data to improve customer satisfaction strategies, whereas the Customer Service Representative handles direct customer interactions and issue resolution.

More about Customer Experience Analyst jobs

What cities are hiring for Customer Experience Analyst jobs?

Cities with the most Customer Experience Analyst job openings:

What are the most commonly searched types of Customer Experience Analyst jobs?

The most popular types of Customer Experience Analyst jobs are:

What states have the most Customer Experience Analyst jobs?

States with the most job openings for Customer Experience Analyst jobs include:

What job categories do people searching Customer Experience Analyst jobs look for?

The top searched job categories for Customer Experience Analyst jobs are:

What are popular job titles related to Customer Experience Analyst jobs?

For Customer Experience Analyst jobs, the most frequently searched job titles are:

Customer Experience Analyst jobs near you
Infographic showing various Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Experience Analyst

Security First Insurance Company (Security First Managers)

Ormond Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

The Customer Experience Analyst is responsible for managing Customer Support Voice of the Customer (VoC) and Quality Assurance/Quality Control (QA/QC) programs, analyzing customer feedback and operational performance data, and delivering insights that drive continuous improvement in service quality and customer satisfaction.

Key Responsibilities

  • Own and manage Customer Support VoC programs, including customer surveys, feedback analysis, reporting, and follow-up activities.
  • Develop dashboards, reports, and actionable insights to support Customer Support leadership decision-making.
  • Conduct quality reviews of customer interactions across email, chat, and phone channels to evaluate service quality and identify improvement opportunities.
  • Facilitate QA calibration activities and partner with leadership to improve performance consistency.
  • Administer the customer and agent support portal, including issue intake, tracking, reporting, and coordination of urgent system fixes.
  • Analyze customer feedback and operational data to identify trends, service gaps, and opportunities to enhance the customer experience.
  • Partner with Customer Support leadership, Learning & Development, and other business areas to implement process improvements, training resources, and performance support materials.
  • Promote adherence to established procedures, company policies, and regulatory requirements while maintaining strict confidentiality standards.
  • Support emergency response operations during weather events, natural disasters, or other critical incidents affecting customers, including working additional hours as needed.
  • Perform other duties as assigned and maintain effective working relationships in support of a collaborative, inclusive, and customer-focused work environment.

Minimum Requirements:
• High School Diploma or equivalent
• Two (2) years’ experience in customer experience, quality assurance, contact center, or customer service
• OR an equivalent combination of education, certification, training, and/or experience

Certifications and Licenses:
• Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
• Insurance industry designations or trade certifications as required
• May be required to possess a valid state of Florida driver’s license

Why You'll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

State-of-the-art fitness center
Complimentary chef-prepared lunches monthly
Beautiful walking trail around our offices
Team Member appreciation events throughout the year
Food truck events featuring local favorites
Professional development, mentoring, and continuing education
Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more
At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.