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Weekend Customer Experience Analyst Jobs (NOW HIRING)

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

SimpliSafe

Customer Experience Analyst

Richmond, VA

  • Medical

  • Retirement

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

Summit 7 Systems

Customer Experience Analyst

Huntsville, AL · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...

SimpliSafe

Customer Experience Analyst

Boston, MA

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Basis AI

Customer Experience Associate

New York, NY · On-site

$70K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will own the customer experience end-to-end. You'll be the person who manages key questions ... Be the analytical backstop on trends. Structure and tag the ticket data, then use it to answer ...

Diamondpick

Customer Experience Analyst

Charlotte, NC · On-site

$65/hr

You'll be responsible for application architecture decisions and optimization strategies to enhance user experience. Key Responsibilities: • Design and implement scalable software solutions. • ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

ACV Auctions

Customer Experience Analyst I

Buffalo, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyst I, Customer Experience If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

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Customer Experience Analyst

General Motors

Warren, MI • On-site

Full-time

Posted 7 days ago

General Motors rating

8.2

Company rating: 8.2 out of 10

General Motors

Based on 306 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Automakers average

Based on 6,282 frontline employees who took The Breakroom Quiz

Job description

Job Description
The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning reliably and delivering a high-quality end-to-end customer experience. This role requires strong technical understanding of application, platform, API, and telemetry interactions across the connected services ecosystem, with a focus on operational performance, service delivery, data quality, and issue resolution.
The individual in this role will work cross-functionally with product owners, engineering, IT development, operations, analytics, and business operations teams to monitor service health, investigate issues, validate system behavior, and improve platform performance. This role is suited for an intermediate professional who works with limited supervision, applies independent judgment on significant matters, coordinates across teams, and drives solutions and process improvements within their area and related functions as needed.
What You'll Do
  • Design, develop, and refine operational KPIs and performance metrics that measure service delivery, API health, telemetry flow, customer impact, and end-to-end platform performance for OnStar Vehicle Insights, and Telemetry API capabilities
  • Build and maintain reporting, dashboards, and analytical tools that provide visibility into system performance, vehicle data quality, service usage, and customer experience trends
  • Understand and document end-to-end system workflows, backend integrations, API interactions, telemetry ingestion patterns, and downstream data dependencies across the connected services ecosystem
  • Investigate system, platform, and customer experience issues using logs, telemetry, database queries, and cross-system analysis to identify root cause and support resolution
  • Perform technical validation of new features, telemetry data behaviors, platform changes, and defect fixes to ensure expected functionality and data integrity
  • Establish and monitor service level objectives, operational thresholds, and data quality indicators across key dimensions such as accuracy, completeness, reliability, relevance, and timeliness
  • Identify performance gaps, data anomalies, and operational risks, then recommend and help execute improvement actions with engineering and business partners
  • Support technical customer cases by translating customer symptoms into technical findings and coordinating resolution across responsible teams
  • Develop repeatable validation steps, operational runbooks, and analytical methods to improve troubleshooting speed and consistency
  • Design and implement automation, scripts, or lightweight tools to reduce manual analysis and improve monitoring efficiency
  • Work with engineering teams and subject matter experts to understand telemetry collection behaviors, API payloads, data contracts, and platform dependencies
  • Contribute to requirements gathering, test strategy, deployment readiness, and post-launch monitoring for new or enhanced connected service capabilities
  • Communicate findings, risks, and recommendations clearly to technical and non-technical stakeholders

Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Data Engineering, Information Systems, or related technical field, or equivalent practical experience
  • 3 to 5 years of experience in a technical, systems, analytics, platform operations, or connected services role
  • Strong SQL and relational database experience, including the ability to analyze complex datasets and build queries for operational insights
  • Experience working with APIs, microservices-based systems, and distributed application flows
  • Familiarity with telemetry, event-based data, operational monitoring, and service performance analysis
  • Experience with reporting and visualization tools such as Power BI or Tableau
  • Working knowledge of one or more of the following: Azure, Databricks, Hadoop/Hive, Teradata, Oracle, Kafka, Python, PySpark, ELK, shell scripting, ETL processes, or cloud data platforms
  • Understanding of system integration principles across client applications, web services, APIs, databases, and backend platforms
  • Ability to investigate non-routine technical issues, assess alternatives, and recommend practical solutions
  • Strong written and verbal communication skills, with the ability to explain technical findings to cross-functional audiences
  • Strong organizational skills and ability to prioritize work with limited day-to-day direction
  • Demonstrated analytical ability in environments where problems are moderately complex and require sound technical judgment

What Will Give You a Competitive Edge
  • Experience supporting connected vehicle, telematics, or digital product ecosystems
  • Experience with customer support escalation, service delivery, issue resolution, or product validation
  • Familiarity with vehicle diagnostics, vehicle health, driving insights, mobile app integrations, or digital advisor platforms
  • Experience building automated monitoring or data quality frameworks
  • Familiarity with operational data stores, data marts, and cloud-based analytics architectures
  • Exposure to problem-solving methodologies such as Lean, Six Sigma, ISO, or similar structured improvement frameworks
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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About General Motors

Sourced by ZipRecruiter

General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1908

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