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Entry Level Customer Experience Analyst Jobs (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Acv-Auctions

Customer Experience Analyst I

Buffalo, NY · On-site

$52 - $68/hr

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level. Responsibilities:

Galderma

Customer Success Analyst

Miami, FL · On-site

Minimum 5+ years of experience in customer service, supply chain, or O2C operations. * Strong ... Strong analytical, problem-solving, and organizational skills with the ability to identify and ...

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How much do entry level customer experience analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

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Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Experience Analyst

Security First Insurance Company (Security First Managers)

Ormond Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

The Customer Experience Analyst is responsible for managing Customer Support Voice of the Customer (VoC) and Quality Assurance/Quality Control (QA/QC) programs, analyzing customer feedback and operational performance data, and delivering insights that drive continuous improvement in service quality and customer satisfaction.

Key Responsibilities

  • Own and manage Customer Support VoC programs, including customer surveys, feedback analysis, reporting, and follow-up activities.
  • Develop dashboards, reports, and actionable insights to support Customer Support leadership decision-making.
  • Conduct quality reviews of customer interactions across email, chat, and phone channels to evaluate service quality and identify improvement opportunities.
  • Facilitate QA calibration activities and partner with leadership to improve performance consistency.
  • Administer the customer and agent support portal, including issue intake, tracking, reporting, and coordination of urgent system fixes.
  • Analyze customer feedback and operational data to identify trends, service gaps, and opportunities to enhance the customer experience.
  • Partner with Customer Support leadership, Learning & Development, and other business areas to implement process improvements, training resources, and performance support materials.
  • Promote adherence to established procedures, company policies, and regulatory requirements while maintaining strict confidentiality standards.
  • Support emergency response operations during weather events, natural disasters, or other critical incidents affecting customers, including working additional hours as needed.
  • Perform other duties as assigned and maintain effective working relationships in support of a collaborative, inclusive, and customer-focused work environment.

Minimum Requirements:
• High School Diploma or equivalent
• Two (2) years’ experience in customer experience, quality assurance, contact center, or customer service
• OR an equivalent combination of education, certification, training, and/or experience

Certifications and Licenses:
• Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
• Insurance industry designations or trade certifications as required
• May be required to possess a valid state of Florida driver’s license

Why You'll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

State-of-the-art fitness center
Complimentary chef-prepared lunches monthly
Beautiful walking trail around our offices
Team Member appreciation events throughout the year
Food truck events featuring local favorites
Professional development, mentoring, and continuing education
Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more
At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.