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Xcel Energy Customer Service Jobs (NOW HIRING)

Xcel Energy

Customer Care Temporary Clerk

Eau Claire, WI · On-site

$14.25 - $15/hr

A position at Xcel Energy could be just what you're looking for. Position Summary The Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for ...

Xcel Energy

Customer Care Temporary Clerk

Eau Claire, WI · On-site

$14.25 - $15/hr

A position at Xcel Energy could be just what you're looking for. Position Summary The Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for ...

Xcel Energy

Customer Care Temporary Clerk

Amarillo, TX · On-site

$14.25 - $15/hr

A position at Xcel Energy could be just what you're looking for. Position Summary The Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for ...

Xcel Energy

Veteran General Interest Posting

Denver, CO

$50K - $150K/yr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

Xcel Energy

Veteran General Interest Posting

Fargo, ND · On-site

$50K - $150K/yr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

Xcel Energy

Roustabout - Wiggins, CO

Wiggins, CO · On-site

$35.88/hr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

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Xcel Energy Customer Service information

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How much do xcel energy customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for xcel energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Which career is highly in demand?

Customer service roles, including positions like Xcel Energy Customer Service, are consistently in demand due to the need for direct communication with customers and problem-solving skills. Careers in technology, healthcare, and renewable energy are also experiencing high growth, often requiring specialized skills or certifications. These fields tend to offer stable employment opportunities and are expected to grow in the coming years.

What are the key skills and qualifications needed to thrive as an Xcel Energy Customer Service Representative, and why are they important?

To thrive as an Xcel Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic utility billing platforms is typically required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are essential for ensuring customer satisfaction, efficient issue resolution, and maintaining Xcel Energy's reputation.

What is the difference between Xcel Energy Customer Service vs Xcel Energy Customer Support Representative?

AspectXcel Energy Customer ServiceXcel Energy Customer Support Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma; customer service experience preferred
Work EnvironmentOffice or call center setting, interacting with customers via phone or in personCall center or office, handling customer inquiries and billing issues
Employer & Industry UsageCommonly used titles within Xcel Energy for customer-facing rolesOften used interchangeably with Customer Service, focusing on direct customer interaction

Both roles involve assisting customers with billing, service inquiries, and account management. The main difference lies in terminology; 'Customer Service' is a broader term, while 'Customer Support Representative' emphasizes direct support functions. Both positions require strong communication skills and familiarity with utility services.

What are the most common challenges faced by Xcel Energy Customer Service representatives, and how are they supported in handling them?

Xcel Energy Customer Service representatives often manage a high volume of inquiries, including billing questions, service interruptions, and outage reports. One common challenge is addressing upset customers during outages or billing disputes. To support representatives, Xcel Energy provides thorough training, access to knowledge resources, and escalation procedures for complex issues. Team leads and supervisors are available for assistance, and there is a strong emphasis on teamwork and ongoing professional development.

What are common entry-level jobs at Xcel Energy?

Common entry-level jobs at Xcel Energy include customer service representatives, meter readers, and utility service technicians. These roles typically require good communication skills, basic technical knowledge, and may involve training on company-specific tools and safety procedures.

Does Xcel Energy pay well?

Xcel Energy customer service roles typically offer competitive wages that align with industry standards for utility companies. Pay rates can vary based on experience, location, and job level, with opportunities for raises and benefits such as health insurance and retirement plans.

What does an Xcel Energy Customer Service representative do?

An Xcel Energy Customer Service representative assists customers with inquiries about their utility services, including billing, account management, service outages, and new service requests. They provide information, resolve issues, and help customers understand their bills and payment options. Representatives may communicate with customers via phone, email, or online chat, ensuring a positive customer experience and accurate information about Xcel Energy's services.

Does Xcel Energy offer remote work options?

Xcel Energy Customer Service roles are primarily based in office environments, but some positions may offer remote or hybrid work arrangements depending on the department and current company policies. Candidates should review specific job postings for remote work options and requirements.
More about Xcel Energy Customer Service jobs
What cities are hiring for Xcel Energy Customer Service jobs? Cities with the most Xcel Energy Customer Service job openings:
What states have the most Xcel Energy Customer Service jobs? States with the most job openings for Xcel Energy Customer Service jobs include:
What job categories do people searching Xcel Energy Customer Service jobs look for? The top searched job categories for Xcel Energy Customer Service jobs are:
Xcel Energy Customer Service jobs near you
Infographic showing various Xcel Energy Customer Service job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Care Temporary Clerk

Customer Care Temporary Clerk

Xcel Energy

Eau Claire, WI • On-site

$14.25 - $15/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 1 hour ago

Xcel Energy rating

8.3

Company rating: 8.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

16th of 50 rated energy and utility

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary
The Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.
Essential Responsibilities

  • Responsible for accurately entering in detail from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handle customers in a professional and respectful manner.
  • Performing other limited duties as assigned, including projects as needed.


Minimum Requirements

  • High School education or equivalent required.
  • 1 year experience in a customer service environment required.
  • Strong attention to detail with a high degree of accuracy.
  • Ability to work independently and in multiple computer systems.
  • Must be results oriented.
  • Good verbal and written skills required.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-BargainingThe anticipated starting base pay for this position is: $14.25 to $15.00 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 06/28/26

EEO is the Law |EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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About Xcel Energy

Sourced by ZipRecruiter

Xcel Energy is a prominent electricity and natural gas service provider serving multiple states in the United States, including Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. Our commitment revolves around delivering essential services to our valued customers. As a trailblazer in the industry, we were the first major US electricity provider with a visionary goal to achieve 100% carbon-free electricity by 2050 and an ambitious 80% reduction in carbon emissions by 2030, based on 2005 levels. Through innovative electric vehicle initiatives, we actively contribute to carbon reduction not only in our electricity generation but also in the transportation sector within the states we operate. Simultaneously, we remain devoted to ensuring cost-effectiveness for our customers by implementing advanced electricity rates and energy efficiency programs.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1909

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