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Xcel Energy Customer Service Jobs (NOW HIRING)

Xcel Energy

Veteran General Interest Posting

Fargo, ND

$50K - $150K/yr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

Xcel Energy

Principal Attorney

Minneapolis, MN

$148K - $195K/yr

... Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At ...

Xcel Energy

Veteran General Interest Posting

Denver, CO · On-site

$50K - $150K/yr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

Xcel Energy

Veteran General Interest Posting

Hobbs, NM

$50K - $150K/yr

... energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and ...

Xcel Energy

Principal Attorney

Minneapolis, MN

$148K - $195K/yr

... Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At ...

Xcel Energy

Utility Pricing Consultant

Denver, CO · On-site

$112K - $147K/yr

... Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At ...

Xcel Energy

Utility Pricing Consultant

Denver, CO

$112K - $147K/yr

... Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At ...

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Xcel Energy Customer Service information

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How much do xcel energy customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for xcel energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Xcel Energy Customer Service a good place to work?

Xcel Energy Customer Service roles are generally considered stable with competitive pay and benefits. Employees often cite a positive work environment, opportunities for advancement, and training programs, though experiences can vary by location and position. It is important to evaluate specific job postings and company reviews for detailed insights.

What are the key skills and qualifications needed to thrive as an Xcel Energy Customer Service representative?

To thrive as an Xcel Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic utility billing platforms is typically required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are essential for ensuring customer satisfaction, efficient issue resolution, and maintaining Xcel Energy's reputation.

What is the difference between Xcel Energy Customer Service vs Xcel Energy Customer Support Representative?

AspectXcel Energy Customer ServiceXcel Energy Customer Support Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma; customer service experience preferred
Work EnvironmentOffice or call center setting, interacting with customers via phone or in personCall center or office, handling customer inquiries and billing issues
Employer & Industry UsageCommonly used titles within Xcel Energy for customer-facing rolesOften used interchangeably with Customer Service, focusing on direct customer interaction

Both roles involve assisting customers with billing, service inquiries, and account management. The main difference lies in terminology; 'Customer Service' is a broader term, while 'Customer Support Representative' emphasizes direct support functions. Both positions require strong communication skills and familiarity with utility services.

What are the most common challenges faced by Xcel Energy Customer Service representatives, and how are they supported in handling them?

Xcel Energy Customer Service representatives often manage a high volume of inquiries, including billing questions, service interruptions, and outage reports. One common challenge is addressing upset customers during outages or billing disputes. To support representatives, Xcel Energy provides thorough training, access to knowledge resources, and escalation procedures for complex issues. Team leads and supervisors are available for assistance, and there is a strong emphasis on teamwork and ongoing professional development.

What does an Xcel Energy Customer Service representative do?

An Xcel Energy Customer Service representative assists customers with inquiries about their utility services, including billing, account management, service outages, and new service requests. They provide information, resolve issues, and help customers understand their bills and payment options. Representatives may communicate with customers via phone, email, or online chat, ensuring a positive customer experience and accurate information about Xcel Energy's services.
More about Xcel Energy Customer Service jobs
What cities are hiring for Xcel Energy Customer Service jobs? Cities with the most Xcel Energy Customer Service job openings:
What states have the most Xcel Energy Customer Service jobs? States with the most job openings for Xcel Energy Customer Service jobs include:
What job categories do people searching Xcel Energy Customer Service jobs look for? The top searched job categories for Xcel Energy Customer Service jobs are:
Xcel Energy Customer Service jobs near you
Infographic showing various Xcel Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veteran General Interest Posting

Xcel Energy

Minneapolis, MN

$50K - $150K/yr

Full-time

Re-posted 15 days ago

Xcel Energy rating

8.3

Company rating: 8.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

20th of 53 rated energy and utility

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

This is not an application for a specific job, but instead a tool for military veterans looking for career opportunities with Xcel Energy in Colorado, Minnesota, Texas, New Mexico, South Dakota, North Dakota, Wisconsin and Michigan. This general posting allows veterans to upload their resume to be connected to our Veteran Consultant.
Once you have submitted your information, our Veteran Consultant will be in touch to assist you through our hiring process and answer any questions you may have with identifying open positions that match your skills and interest.
Xcel Energy is proud of the veterans who work among us andwe appreciate the service and sacrifice of our military veterans and their families. We actively recruit veterans because we know their service in the military has provided them leadership skills, high performance standards, work ethic and commitment to teamwork whichtranslate well to a utility environment.

Thank you for your dedication and service to our country and thank you for choosing Xcel Energy to be your employer of choice.

Qualifications

  • Must have a High School Diploma or GED.

  • Must have served in any branch of the Armed Forces

  • May be on Active Duty or a currently serving National Guard or Reservist

  • May be a military spouse

  • May be a student veteran, or recent graduate

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-BargainingThe anticipated starting base pay for this position is: $50,000.00 to $150,000.00 per yearThis position is eligible for the following benefits: Not Applicable

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 04/23/27

EEO is the Law |EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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About Xcel Energy

Sourced by ZipRecruiter

Xcel Energy is a prominent electricity and natural gas service provider serving multiple states in the United States, including Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. Our commitment revolves around delivering essential services to our valued customers. As a trailblazer in the industry, we were the first major US electricity provider with a visionary goal to achieve 100% carbon-free electricity by 2050 and an ambitious 80% reduction in carbon emissions by 2030, based on 2005 levels. Through innovative electric vehicle initiatives, we actively contribute to carbon reduction not only in our electricity generation but also in the transportation sector within the states we operate. Simultaneously, we remain devoted to ensuring cost-effectiveness for our customers by implementing advanced electricity rates and energy efficiency programs.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1909

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