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Entry Level Customer Experience Analyst Jobs in Silver Spring, MD

IntelliDyne

User Experience (UX) Analyst

Vienna, VA · On-site +1

$80K - $105K/yr

User Experience (UX) Analyst Classification: Exempt Clearance: Public Trust Location: This position ... customers and development team to review, approve, and incorporate into systems and websites.

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Entry Level Customer Experience Analyst information

See Silver Spring, MD salary details

$19

$41

$70

How much do entry level customer experience analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level customer experience analyst in Silver Spring, MD is $41.88, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $47.45 per hour, depending on experience, location, and employer.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What are the most commonly searched types of Customer Experience Analyst jobs in Silver Spring, MD?

The most popular types of Customer Experience Analyst jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level Customer Experience Analyst jobs in Silver Spring, MD?

For Entry Level Customer Experience Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Experience Analyst jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Customer Experience Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Customer Experience Analyst jobs?

Cities near Silver Spring, MD with the most Entry Level Customer Experience Analyst job openings:

Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,117 per year, or $41.9 per hour.

User Experience (UX) Analyst

IntelliDyne Jobs for Veterans

Vienna, VA • On-site, Remote

$80K - $105K/yr

Full-time

Posted 8 days ago

Key responsibilities

  • Provide input and reporting on user experience, work product review, and guidance for Section 508 and WCAG 2.1.

  • Design and deliver wireframes, design standards, and other UX documents for review and approval.

  • Assess systems and work products from a human-centered design perspective and produce reports with findings and remediation suggestions.

Job description

User Experience (UX) Analyst
Classification: Exempt
Clearance: Public Trust
Location: This position is remote within 1 hour of Vienna, VA
Job Responsibilities:
  • User Experience Analyst supporting the Health & Human Services Agency. Provide input and reporting on all products and solutions regarding user experience, work product review and guidance for Section 508, and WCAG 2.1
  • UX and UD deliverables shall include, as appropriate, design options represented as wireframes; design standards for systems and websites; and other documents for both the customers and development team to review, approve, and incorporate into systems and websites.
  • Assess the current state of systems and work products from a human-centered design perspective and produce a Human-Centered design report detailing initial findings and suggested remediation measures
  • Ensure that service and system development, enhancement, and operations work includes user experience and user design participation and review
  • Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces
  • Translate clients' product vision into tangible digital experiences by researching, conceiving, sketching, wire-framing, prototyping, and testing experiences
  • Identify design problems and devise elegant, simple solutions
  • Make strategic design decisions related to core and new functions/features. Validate design decisions and concepts through user research, heuristic analysis, and user testing.
  • Efficiently balance multiple projects and project types.

Job Qualifications:
  • At least 3 years of UX design experience (in industry, freelance, etc.) Preference will be given to candidates who demonstrate experience designing complex solutions for complete digital environments regardless of cumulative years of experience
  • Experience with screen readers including, but not limited to JAWS, NVDA, or Microsoft Narrator, to test keyboard navigation, responsive design for desktop/laptop and mobile devices, as well as multiple browser brands and browser versions such as Chrome, Firefox, Safari, and Edge.
  • Wire-framing experience required
  • Firm research and usability foundation
  • Experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Proficient in visual and interaction design
  • Expertise in Adobe XD and Adobe Suite products
  • 508 compliance, WCAG2.1 and accessibility knowledge
  • Experience in using UX design best practices with a deep understanding of mobile-first and responsive design.
  • Ability to effectively work with clients to understand detailed requirements and design complete user experiences that meet client vision and end-user needs
  • Strong written and spoken communications skills and ability to present ideas to all levels of stakeholders, including VIPs.
  • Ability to iterate designs and solutions quickly, efficiently and intelligently
  • Must possess problem-solving skills, an investigative mentality, and a proactive attitude with the courage to speak up and take charge when necessary
  • Ability to operate with minimal guidance and direction.
  • Strong time and project management skills to ensure all deadlines are met
  • Must have a Public Trust Clearance or higher
  • Bachelor's degree strongly desired
  • UX certifications strongly preferred

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Compensation: $80k/yr - $105k/yr

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