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Entry Level Customer Experience Analyst Jobs in Silver Spring, MD

Evolutionary Edge

Entry Level Customer Service

Mclean, VA · On-site

$43K - $55K/yr

Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...

Evolutionary Edge

Entry Level Customer Service

Mclean, VA · On-site

$43K - $55K/yr

Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

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All JobsCustomer Experience Analyst JobsEntry Level Customer Experience Analyst JobsEntry Level Customer Experience Analyst Jobs in Silver Spring, MD

Entry Level Customer Experience Analyst information

See Silver Spring, MD salary details

$19

$41

$70

How much do entry level customer experience analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level customer experience analyst in Silver Spring, MD is $41.88, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $47.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.
What are the most commonly searched types of Customer Experience Analyst jobs in Silver Spring, MD? The most popular types of Customer Experience Analyst jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Customer Experience Analyst jobs in Silver Spring, MD? For Entry Level Customer Experience Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Experience Analyst jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Customer Experience Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Customer Experience Analyst jobs? Cities near Silver Spring, MD with the most Entry Level Customer Experience Analyst job openings:
Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $87,117 per year, or $41.9 per hour.

Entry Level Customer Service Representative - Full Time

GEM VA INC.

Springfield, VA • On-site

$700 - $1.0K/wk

Full-time

Posted 3 days ago

New

Job description

We are hiring Customer Service Representatives to join our growing team! This is a great opportunity for individuals seeking a full-time, entry-level customer service position with paid training, weekly pay, and career advancement opportunities.

No previous experience is required. We provide the training, tools, and support you need to succeed while building valuable customer service and communication skills.

Customer Service Representative Responsibilities
  • Provide professional customer service and support to clients and customers
  • Answer questions about products, services, and promotions
  • Build positive customer relationships through effective communication
  • Assist with customer engagement activities and team initiatives
  • Work collaboratively to meet company goals
  • Maintain a positive, professional, customer-focused attitude
Qualifications
  • 18 years of age or older
  • Strong communication and interpersonal skills
  • Friendly, dependable, and motivated to succeed
  • Comfortable working in a fast-paced team environment
  • Able to multitask and solve problems effectively
  • Previous experience in customer service, retail, sales, or hospitality is a plus but not required
Benefits
  • Full-time position
  • Weekly pay
  • Paid training
  • No experience required
  • Supportive team environment
  • Performance-based promotions
  • Career growth opportunities
  • Optional travel opportunities
Apply Today!

Start your career as a Customer Service Representative with a company that values teamwork, growth, and professional development. We are interviewing qualified candidates now and hiring immediately.