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Entry Level Online Customer Service Representative Jobs in Silver Spring, MD

Covista

Customer Service Representative

Columbia, MD · On-site

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

We offer more than 100 online degrees and certificate programs. Walden University is accredited by ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

FastSigns

Customer Service Representative

Washington, DC · On-site

$18.40/hr

We have the most extensive training programs both online and in-person in the industry. Working for ... We don't consider this position as an entry-level we consider the position a stepping stone for any ...

Copart, Inc.

Customer Service Representative

Baltimore, MD · On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with ... The Customer Service Representative (CSR) provides exceptional customer service to internal and ...

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All JobsOnline Customer Service Representative JobsEntry Level Online Customer Service Representative JobsEntry Level Online Customer Service Representative Jobs in Silver Spring, MD

Entry Level Online Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do entry level online customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level online customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are popular job titles related to Entry Level Online Customer Service Representative jobs in Silver Spring, MD?

For Entry Level Online Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Online Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Online Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Entry Level Online Customer Service Representative job openings:

Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Rep - Automotive BDC

Leesburg, VA • On-site

Jerry's Ford Leesburg
See more jobs at Jerry's Ford Leesburgexternal

$16.25 - $21/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.
This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.
Previous online Customer Service or Business Development Center (BDC) experience is required
Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training.
Qualifications:
  • Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position.
  • Automotive dealership experience is not required.
  • Superior communication skills, both oral and written
  • Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications.
  • Must be detail-oriented
  • A strong email and phone presence is necessary
  • Exceptional leadership skills
  • Outstanding organizational skills
  • Working rotating shifts with some weekend shifts as necessary.
  • Ability to stay strong and calm in a stressful environment; must thrive under pressure

WE OFFER:
  • A very competitive pay plan
  • Ongoing professional training
  • Flexible scheduling
  • Medical & Dental
  • 401(k) Retirement
  • Paid Vacation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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