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Airbnb Customer Service Representative Jobs in Silver Spring, MD

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD 20759 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Cooksville, MD · On-site

$16.25 - $22/hr

Customer Service Representative Hot Job Store 25 - Cooksville, MD 21723 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative Store 131 - Baltimore, MD 21212 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Airbnb Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do airbnb customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for airbnb customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an Airbnb Customer Service Representative do?

An Airbnb Customer Service Representative assists guests and hosts by resolving issues, answering questions, and providing support related to reservations, payments, account management, and Airbnb policies. They handle inquiries via phone, chat, or email and work to ensure a positive experience for all users of the platform. Representatives are trained to troubleshoot problems, mediate disputes, and offer solutions that align with Airbnb's guidelines.

What are the key skills and qualifications needed to thrive as an Airbnb Customer Service Representative?

To thrive as an Airbnb Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat tools, and Airbnb’s internal platforms is typically required. Patience, empathy, and conflict resolution are essential soft skills that help in handling diverse guest and host concerns. These skills ensure efficient issue resolution, positive guest experiences, and uphold Airbnb’s reputation for excellent service.

How does an Airbnb Customer Service Representative typically handle escalated guest or host issues, and what support is available during these situations?

As an Airbnb Customer Service Representative, you’ll frequently handle complex or escalated cases involving disputes between guests and hosts. When these situations arise, you’ll follow structured escalation protocols and collaborate with specialized resolution teams to ensure fair and timely outcomes. You'll have access to internal knowledge bases, supportive team leads, and communication tools to assist in resolving issues efficiently. Working in this role requires empathy, strong problem-solving skills, and the ability to remain calm under pressure, but you’ll always have guidance and resources from your team and supervisors.

Can you work remotely for Airbnb Customer Service Representative?

Yes, many Airbnb Customer Service Representative roles are remote, allowing employees to work from home. These positions typically require strong communication skills, familiarity with customer service tools, and a reliable internet connection. Availability for flexible schedules may also be a factor.

Is Airbnb customer service representative a remote job?

Airbnb customer service representatives often work remotely, especially in roles focused on online support and communication. These positions typically require strong communication skills, familiarity with customer service tools, and the ability to work independently from home. However, some roles may require in-office presence depending on the company's policies and location.

Is Airbnb work from home?

Airbnb customer service representatives often have the option to work remotely, depending on the company's policies and the specific role. Many positions require a reliable internet connection, a quiet workspace, and sometimes specific equipment, but remote work is common in this role.

What are popular job titles related to Airbnb Customer Service Representative jobs in Silver Spring, MD?

For Airbnb Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Airbnb Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Airbnb Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Airbnb Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Airbnb Customer Service Representative job openings:

Airbnb Customer Service Representative jobs near you
Infographic showing various Airbnb Customer Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Representative

Halethorpe, MD • On-site

Supreme Service Today
See more jobs at Supreme Service Todayexternal

$20 - $25/hr

Full-time

Medical, Dental, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Step into the frontlines of exceptional service at Supreme Service Today as our next full-time Customer Service Representative in Halethorpe, MD. This full-time position offers a competitive pay range of $20 – $25 per hour plus performance-based pay, with top-tier benefits including:Medical, dental, and visionLife insuranceA 401(k) planLots of training and growth opportunitiesPaid holidaysWHAT'S YOUR DAY LIKE?As a Customer Service Representative, you will field important calls from homeowners who are counting on Supreme Service Today for quick and reliable solutions. You will assess their needs, offer the best assistance, and ensure their requests are handled promptly. Your day will be filled with scheduling appointments, organizing sales calls, and dispatching technicians to homes across the area. You will become the communication hub, working closely with both customers and technicians to guarantee every job meets our high standards. Attention to detail and reliable follow-through will be your keys to making every customer's experience exceptional.WHO ARE WE?Supreme Service Today has been delivering trusted heating, cooling, plumbing, and electrical services since 2005. Founded on a commitment to putting customers first, we've built a reputation for quality workmanship, integrity, and exceptional service. Our people are the foundation of our success. We offer competitive pay, excellent benefits, ongoing training, and opportunities for career growth in a supportive, team-oriented environment where your contributions are valued. If you're looking for a workplace that combines professional development with a collaborative culture and a shared commitment to excellence, Supreme Service Today is a place where you can build a rewarding, long-term career!WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?Schedule: Your role as a Customer Service Representative will require you to work 9 am - 5 pm, Monday through Friday. Some flexibility for some weekends and nights may be needed as well.Customer Service Representative Qualifications:2+ years of customer service experienceKnowledge of ServiceTitan Software PlatformHigh-level expertise using phone, cell phone, text, email, and internetStrong communication skills with a pleasant phone demeanorPractical experience and methodology for efficient dispatchingAbility to assist customers with scheduling, answering service questions, and troubleshooting issuesAbility to work with technicians to ensure satisfaction and job accuracyMotivation to work independently and multitaskBilingual abilities (a plus)Apply now using our mobile-friendly application. We can't wait to hear from you!