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Telecommute Customer Service Representative ~ Jobs in Silver Spring, MD

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsTelecommute Customer Service Representative ~ JobsTelecommute Customer Service Representative ~ Jobs in Silver Spring, MD

Telecommute Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do telecommute customer service representative ~ jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for telecommute customer service representative ~ in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by telecommute customer service representatives, and how can they be addressed?

Telecommute customer service representatives often face challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, it’s important to establish a dedicated workspace, set a consistent work schedule, and utilize collaboration tools like chat and video conferencing to stay connected. Regular team check-ins and clear performance goals can also help remote representatives stay engaged and aligned with company expectations.

What is the difference between Telecommute Customer Service Representative ~ vs Remote Customer Support Specialist?

AspectTelecommute Customer Service RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office, computer, phoneHome office, computer, phone
Industry UsageCommon in retail, telecom, techCommon in tech, e-commerce, service sectors
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, technical support, account management

Both roles involve remote customer interaction, requiring similar credentials and work environments. The main difference lies in job focus: Customer Service Representatives typically handle general inquiries and order processing, while Customer Support Specialists often deal with technical issues and account-specific problems. Understanding these distinctions can help job seekers target the right position based on their skills and interests.

What is a Telecommute Customer Service Representative?

A Telecommute Customer Service Representative is a professional who provides support to customers remotely, typically from their home or another off-site location. They handle customer inquiries, resolve issues, and process orders using phone, email, chat, or online platforms. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Telecommuting allows them to perform their duties without being physically present in a traditional office environment.

What are the key skills and qualifications needed to thrive as a Telecommute Customer Service Representative, and why are they important?

To thrive as a Telecommute Customer Service Representative, you need excellent verbal and written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and proficiency with remote communication tools like email and chat are important. Strong time management, self-motivation, and empathy help you stand out in remote customer service roles. These competencies are crucial for delivering timely, effective support while working independently from home.
What are popular job titles related to Telecommute Customer Service Representative ~ jobs in Silver Spring, MD? For Telecommute Customer Service Representative ~ jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Telecommute Customer Service Representative ~ jobs in Silver Spring, MD look for? The top searched job categories for Telecommute Customer Service Representative ~ jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Telecommute Customer Service Representative ~ jobs? Cities near Silver Spring, MD with the most Telecommute Customer Service Representative ~ job openings:
Telecommute Customer Service Representative jobs near you
Infographic showing various Telecommute Customer Service Representative ~ job openings in Silver Spring, MD as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 78% In-person, 13% Hybrid, and 9% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Representative

Sila Services

Sterling, VA

$18 - $22/hr

Full-time

Posted 12 days ago

Job description

Customer Service Representative (CSR)
John Nugent & Sons – Sterling, VA
 
Looking for a customer service role where your work actually matters and the phones stay busy?
 
For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.
 
We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You’ll Do
  • Respond to customer requests, resolve issues and promote the company
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Develop a proven track record in customer service.
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
What We’re Looking For
  • Strong verbal communication with ability to control and guide conversations
  • Reliable attendance and punctuality (critical for call volume coverage)
  • Ability to multitask across systems while maintaining accuracy
  • Strong problem-solving skills and ability to handle objections professionally
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency (CRM systems, scheduling software, etc.)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.