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Customer Service Jobs in Silver Spring, MD (NOW HIRING)

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Customer Service Agent needed for rapidly growing food manufacturing company in a fast paced, dynamic office environment. Responsibilities: Customer Service and Order Processing: * Answer main ...

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Customer Service Agent needed for rapidly growing food manufacturing company in a fast paced, dynamic office environment. Responsibilities: Customer Service and Order Processing: * Answer main ...

Ttmtech

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...

TTM Technologies

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...

TTM Technologies

Customer Service

Sterling, VA

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery ...

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See Silver Spring, MD salary details

$10

$19

$27

How much do customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Silver Spring, MD? The most popular types of Customer Service jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service jobs in Silver Spring, MD? For Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Silver Spring, MD look for? The top searched job categories for Customer Service jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Service jobs? Cities near Silver Spring, MD with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Silver Spring, MD as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Road Runner Wrecker Service

Leesburg, VA • On-site

$16.75 - $23/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Join a Fast-Paced, Professional Towing & Roadside Assistance Team
Are you calm under pressure, highly organized, and passionate about helping people? We're looking for a driven and professional Customer Service Representative to be the voice of our company - assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role - it's a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
  • Stable, growing company with long-term career opportunities
  • Competitive benefits package
  • Supportive, team-oriented environment
  • Ongoing training and professional development
  • Leadership opportunities for high performers

What You'll Do
  • Professionally answer and manage high-volume inbound calls
  • Collect accurate service details and coordinate timely dispatch
  • Provide clear communication and real-time updates to customers
  • Use GPS systems to deliver accurate ETAs
  • Assist customers with vehicle release procedures
  • Remain calm and solution-focused in high-pressure situations
  • Work closely with drivers and internal teams to ensure seamless service

What We're Looking For
  • Strong communication and active listening skills
  • Ability to multitask efficiently in a fast-paced environment
  • Critical thinking and problem-solving ability
  • Sound judgment and professional decision-making
  • Basic computer and math proficiency
  • Dependable attendance and strong work ethic
  • Positive attitude and team-first mindset

Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
  • 401(k) with Company Matching
  • Health, Dental & Vision Insurance
  • Life Insurance
  • Paid Time Off (PTO)
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Professional Development Assistance

Application Requirement
As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.

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