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Customer Service Manager Jobs in Silver Spring, MD

Transdev

Customer Service Manager

Capitol Heights, MD · On-site

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Transdev

Customer Service Manager

Capitol Heights, MD · On-site

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust ...

Warehouse Cinemas

Customer Service Manager

Baltimore, MD · On-site

$21.15 - $28.85/hr

The Customer Service Manager is an integral part of our cinema leadership team, focusing on both employee training and event management to elevate the overall guest experience. This role is ...

Theshieldco

Customer Service Manager

Bowie, MD

$55K - $60K/yr

4901 Tesla Drive Suite C-E Bowie, Maryland 20715 Customer Service Manager Position Summary The Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VAis hiring a Customer Service Manager.The Customer Service Manager assists passengers with situations including, but not limited to ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

Customer Service Manager - Huntington Transdev in Lorton, VAis hiring a Customer Service Manager.The Customer Service Manager assists passengers with situations including, but not limited to ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Silver Spring, MD

Customer Service Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Silver Spring, MD? The most popular types of Customer Service jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service Manager jobs in Silver Spring, MD? For Customer Service Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Service Manager jobs? Cities near Silver Spring, MD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $59,957 per year, or $28.8 per hour.

Customer Service Manager

Shield Co. Management / EcoShield Pest Solutions

Bowie, MD • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

4901 Tesla Drive Suite C-EBowie, Maryland 20715
Customer Service Manager
Position Summary
The Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional customer service and achievement of key performance goals. This role drives team performance through coaching, process improvement, compliance oversight, and collaboration with leadership to enhance the customer experience.
Responsibilities
  • Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
  • Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.
  • Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.
  • Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.
  • Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.
  • Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.

Qualifications and Requirements
  • Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.
  • Experience with pest management software systems preferred.

Why Work for EcoShield Pest Solutions?
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family.
EcoShield Pest Solutions is proud to offer competitive pay and full benefits!
  • Weekly Pay - get paid every Friday!
  • Paid sick and vacation time along with 10 company-paid holidays.
  • Comprehensive benefits package including medical, dental, and vision options.
  • 401(k) with a competitive match.
  • Access to the Employee Assistance Program (EAP).
  • Discounted pest control services for employees and their friends and family.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $55,000 and $60,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
Physical Demands and Working Requirements
The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.
  • Requires prolonged periods of sitting at a desk or workstation
  • Frequent use of hands and fingers for typing and using a computer mouse
  • Occasionally lift and carry office materials or supplies up to 25 pounds
  • Requires clear vision for reading documents, computer screens, and other office materials
  • Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.
EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

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