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Customer Service Experience Manager Jobs in Silver Spring, MD

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Bowie, MD · On-site

$18.30/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Arlington, VA · On-site

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Bowie, MD · On-site

$18.30/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager- 254

Towson, MD · On-site

$18.50/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Customer Service Experience Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do customer service experience manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service experience manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
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What cities near Silver Spring, MD are hiring for Customer Service Experience Manager jobs? Cities near Silver Spring, MD with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you

Customer Experience Manager

The Great Escape Room

Arlington, VA • On-site

$55K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday-Sunday.
We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.
Responsibilities:
  • Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
  • Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
  • Manage staff schedules and support team members during live guest experiences, including stepping in when needed
  • Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
  • Build community relationships, support basic marketing/social media efforts, and track key performance metrics
  • Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:
  • Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
  • Strong leadership, communication, and relationship-building skills
  • Ability to work in a fast-paced, interactive environment and solve problems under pressure
  • Comfortable supporting marketing, outreach, and community engagement efforts
  • Flexible availability, including evenings and weekends

Pay:
  • Starting at $55,000 annually

PTO
Only qualified candidates will be contacted for an interview.

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