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Customer Service Experience Manager Jobs in Silver Spring, MD

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Bowie, MD · On-site

$18.30/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Alexandria, VA

$16/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Audi Frederick

Service Experience Coordinator

Frederick, MD · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage customer flow within the service lane to promote an efficient check-in process and positive customer experience. * Conduct customer follow-up communications to support CSI goals and identify ...

New

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Audi Frederick

Service Experience Coordinator

Frederick, MD

$19.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage customer flow within the service lane to promote an efficient check-in process and positive customer experience. * Conduct customer follow-up communications to support CSI goals and identify ...

New

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Silver Spring, MD

Customer Service Experience Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do customer service experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service experience manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What cities near Silver Spring, MD are hiring for Customer Service Experience Manager jobs?

Cities near Silver Spring, MD with the most Customer Service Experience Manager job openings:

Customer Service Experience Manager jobs near you

Customer Experience Manager

Steel Point Solutions

Fort George G Meade, MD • On-site

Full-time

Posted 10 days ago

Job description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Role Summary
The Customer Experience Manager is responsible for overseeing and enhancing the customer experience for Steel Point Solutions' clients. This role involves managing day-to-day customer interactions, ensuring high levels of satisfaction, and implementing strategies to improve client engagement and retention. The Customer Experience Manager will work closely with internal teams to align service delivery with client expectations and drive initiatives that enhance the overall customer experience.
Key Roles & Responsibilities
  • Customer Experience Oversight: Manage and enhance the end-to-end customer experience, ensuring that all client interactions are positive and align with Steel Point Solutions' standards. Develop and implement strategies to improve customer satisfaction and address any issues or concerns promptly.
  • Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries and resolving issues to ensure a high level of client satisfaction. Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to customer experience, including satisfaction scores, response times, and resolution rates. Analyze customer feedback and performance metrics to identify areas for improvement and implement actionable strategies.
  • Process Improvement: Evaluate and improve customer service processes and workflows to enhance efficiency and effectiveness. Collaborate with internal teams to streamline processes and ensure that customer interactions are handled seamlessly.
  • Reporting and Documentation: Prepare and present reports on customer experience metrics, including trends, issues, and improvements. Maintain accurate records of customer interactions, feedback, and resolutions.
  • Training and Development: Provide training and support to team members on customer service best practices and company policies. Develop and implement programs to enhance the skills and knowledge of customer service staff.
  • Client Retention and Growth: Identify opportunities for client retention and growth by understanding client needs and proposing additional services or solutions. Work closely with the sales and account management teams to support client retention and expand service offerings.
  • Issue Resolution: Handle complex or escalated customer issues, working to resolve them in a timely and satisfactory manner. Implement strategies to prevent recurring issues and improve overall service quality.

Required Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 5+ years of experience in customer experience management or related roles, with a proven track record of enhancing client satisfaction.
  • Candidate Must Have an Active Top Secret SCI Poly Clearance

Preferred Qualifications
  • Master's degree in Business Administration, Marketing, or a related field preferred

Skills and Competencies
  • Customer Experience Management: Expertise in managing and improving customer experience, with a focus on client satisfaction and retention.
  • Client Relationship Management: Strong skills in building and maintaining positive relationships with clients, addressing their needs effectively.
  • Analytical Skills: Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement.
  • Problem-Solving: Strong problem-solving skills with the ability to handle complex or escalated issues and implement effective solutions.
  • Process Improvement: Experience in evaluating and enhancing customer service processes and workflows.
  • Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and internal teams
  • Leadership: Ability to provide training and support to team members, fostering a culture of excellence in customer service.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.
The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Salary Range
$95-$99.57 USD

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