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Customer Service Coordinator Jobs in Silver Spring, MD

ServiceMaster NCR

Customer Service Coordinator

Alexandria, VA · On-site

$17.50 - $22.75/hr

The Service Coordinator will be responsible for managing jobs throughout the restoration and reconstruction process, ensuring timely and accurate communication with customers, insurance agents, and ...

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD · On-site

$18 - $22/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Rockville, MD · On-site

$18 - $20/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar

CUSTOMER SERVICE COORDINATOR

Rockville, MD · On-site

$18 - $20/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Rockville, MD

$18 - $20/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar

CUSTOMER SERVICE COORDINATOR

Gaithersburg, MD

$18 - $20/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD

$18 - $23.50/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD

$18 - $22/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar

CUSTOMER SERVICE COORDINATOR

Gaithersburg, MD · On-site

$18 - $20/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Catonsville, MD

$18 - $22/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar Rental

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD · On-site

$18 - $23.50/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Laurel, MD

$18 - $23.50/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

NextCar Rental

CUSTOMER SERVICE COORDINATOR

Rockville, MD · On-site

$18 - $20/hr

NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are looking for ...

NextCar

CUSTOMER SERVICE COORDINATOR

Gaithersburg, MD · On-site

$18 - $20/hr

Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We are ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Silver Spring, MD

Customer Service Coordinator information

See Silver Spring, MD salary details

$12

$20

$29

How much do customer service coordinator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service coordinator in Silver Spring, MD is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.37 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Silver Spring, MD?

The most popular types of Customer Service jobs in Silver Spring, MD are:

What are popular job titles related to Customer Service Coordinator jobs in Silver Spring, MD?

For Customer Service Coordinator jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Silver Spring, MD look for?

The top searched job categories for Customer Service Coordinator jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Service Coordinator jobs?

Cities near Silver Spring, MD with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,593 per year, or $21 per hour.

Customer Service Coordinator

ServiceMaster NCR

Alexandria, VA • On-site

$17.50 - $22.75/hr

Other

Re-posted 17 days ago

Job description

ServiceMaster NCR has been a leader in disaster response services in the DC Metro area for over 38 years. We specialize in water damage restoration, mold remediation, hoarding and bio-hazard cleanup, and more. If you are looking for a role within a collaborative and supportive work environment, apply today!


We are seeking a proactive and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for managing jobs throughout the restoration and reconstruction process, ensuring timely and accurate communication with customers, insurance agents, and internal team members.


Location: On-Site - Alexandria, VA


Fast Interview and Hiring Process.


Job Description

As the first point of contact for all incoming calls, the Service Coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that job task deadlines are met. The Service Coordinator will be responsible for daily follow-up to ensure that all required documentation, estimates, and procedures are followed according to required program guidelines.


Responsibilities include:

  • Answering customer calls and addressing their inquiries
  • Scheduling and assigning technicians for service appointments and estimates
  • Learning and understanding the claims flow process – Water Mitigation, Mold Remediation, Reconstruction, and other work
  • Manages data entry for each claim from the First Notice of Loss through to the completion of the job in the CRM system
  • Daily review of compliance tasks and all job tasks are completed on time
  • Monitor and update jobs in the required operating system making sure the job flows efficiently through the claims process
  • Ensure that uploading photos, and other documents are appropriately described/titled and uploaded in real-time and Follow up to get missing required data from homeowner and insurance/mortgage information not obtained on the initial call
  • Manages Customer Service issues and complaints, documenting actions and resolution
  • Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with the adjuster 
  • Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required


Requirements


  • Comfortable speaking on the phone and guiding customers through stressful events.
  • Attention to detail and availability to work in a fast-paced environment
  • Proficiency in Google Workspace and/or Microsoft Office Suite
  • Comfortable learning new software programs
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Strong organizational skills and the ability to maintain confidentiality and professionalism
  • Experience in restoration, construction, or related service industry is a plus.