At Home Customer Service Jobs in Silver Spring, MD

WFH Customer Service Representative | Remote Client Support

AO Globe Life | 100% Remote | U.S. Applicants | Entry-Level Friendly | Training & Mentorship Provided

Looking for a fully remote customer service opportunity where you can help people, build valuable professional skills, and create opportunities for long-term income and career advancement?

AO Globe Life is expanding our virtual team and seeking motivated, people-focused professionals to join us as Work-From-Home Customer Service Representatives.

You'll work with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support.

No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development.

✓ 100% Remote / Work From Home
✓ Entry-Level Friendly — Training Provided
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses
✓ Flexible Scheduling
✓ Renewal & Residual Income Opportunities
✓ Leadership & Career Advancement

As a WFH Customer Service Representative, you'll combine client service, benefits education, relationship building, and consultative insurance sales.

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals who have requested information about available benefits

• Listen carefully to understand each client's needs and priorities

• Answer questions clearly, professionally, and respectfully

• Provide a positive and personalized client experience

• Build long-term relationships through reliable communication and follow-up

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage features and benefit choices

• Assess individual and family protection needs

• Recommend appropriate solutions based on client needs

• Guide eligible clients through applications and enrollment

• Complete required digital documentation accurately

Client relationships continue after enrollment.

Responsibilities may also include:

• Conducting policy reviews

• Assisting with beneficiary updates

• Answering policy and coverage questions

• Providing appropriate claims-related assistance

• Following up with existing clients

• Maintaining accurate digital client records

• Following applicable company procedures and state insurance requirements

Instead of spending your day searching for prospects, representatives connect with individuals who have requested information regarding available benefits.

This allows you to focus on:

Listen → Understand → Educate → Recommend → Enroll → Support

There is no requirement to purchase leads.

This is a commission-based independent contractor opportunity rather than a guaranteed hourly or salaried customer-service position.

Income opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Uncapped production potential

• Renewal income

• Long-term residual income opportunities

• Leadership compensation as you advance

• Additional performance incentives

High-performing representatives may have the opportunity to build six-figure annual income, but earnings are not guaranteed and vary based on individual activity, production, consistency, and results.

Client appointments, training, coaching, and team meetings are conducted virtually.

Your remote work environment may include:

• Zoom client appointments

• Phone consultations

• Online training

• Digital enrollment systems

• Virtual coaching and mentorship

• Remote team meetings

Enjoy the convenience of no daily commute while building a professional career from home.

This opportunity provides flexibility to organize your work schedule around your personal and professional responsibilities.

Successful representatives are typically self-motivated, disciplined, organized, and consistent in managing their appointments, follow-up, training, and client responsibilities.

You don't need an insurance background to get started.

Training and professional development may include:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Client communication development

• Consultative sales training

• Enrollment systems and procedures

• Virtual presentation skills

• One-on-one mentorship

• Weekly coaching and workshops

• Leadership development

• Ongoing professional education

Because the position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• OPEIU Local 277 representation where applicable

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• Virtual business tools and technology

Eligibility and qualification requirements may apply.

Qualifying representatives may also have opportunities to earn:

• Company-sponsored incentive travel

• Performance bonuses

• Achievement awards

• Leadership conferences

• Recognition programs

• Professional-development opportunities

• Additional performance-based incentives

This opportunity can be more than an entry-level remote position.

Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue opportunities in:

Customer Service Representative → Benefits Representative → Trainer/Mentor → Team Leader → Management

Advancement is based on performance and professional development—not simply seniority.

You may be a strong fit if you're:

• Friendly and comfortable communicating with people

• An effective listener and problem solver

• Customer-focused and service-oriented

• Professional, dependable, and organized

• Self-motivated and personally accountable

• Goal-oriented and willing to learn

• Comfortable working independently from home

• Comfortable using computers, Zoom, and web-based applications

• Able to manage your time and appointments effectively

• Coachable and receptive to feedback

• Interested in developing professionally and financially

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or sales can be helpful—but is not required.

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating with clients through Zoom and phone

• Be willing to complete required training

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is provided.

Qualified applicants will first receive a brief career overview explaining the position, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

After completing the overview, candidates interested in moving forward will have the opportunity to schedule a live virtual interview through Zoom with our hiring team.

If you're looking for a work-from-home opportunity where you can help families, receive comprehensive training, build valuable professional skills, and create opportunities for long-term income and advancement, we'd like to hear from you.

Apply today with your updated resume to be considered for our WFH Customer Service Representative opportunity with AO Globe Life.