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Senior Customer Service Jobs in Silver Spring, MD

BOWA

Senior Customer Service Technician

Mclean, VA

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

Ag

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Senior CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business ...

Airbus

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Senior CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business ...

Genesys

Sr. Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Drive alignment across Professional Services, Support, Product, and Sales to coordinate resources ...

Granicus, LLC

Senior Customer Success Consultant

Washington, DC · On-site

$70K - $85K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Granicus is seeking a Senior Customer Success Consultant in Washington DC area to support the deep ... Candidates should also have experience with Software as a Service (SaaS) platforms, and the ability ...

Granicus

Senior Customer Success Consultant

Washington, DC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Senior Customer Success Consultant Location US-DC-Washington ID 2026-10345 Category Professional Services Position Type Full-Time Employee Type Regular Location Type Remote The Company Serving the ...

Actifai

Senior Customer Success Manager

Washington, DC · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Customer Success Manager Actifai is seeking a Senior Customer Success Manager to support its ... management consulting, client services, or project management experience (or equivalent)

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Silver Spring, MD

Senior Customer Service information

See Silver Spring, MD salary details

$12

$23

$36

How much do senior customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for senior customer service in Silver Spring, MD is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.25 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Silver Spring, MD?

The most popular types of Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Senior Customer Service jobs?

Cities near Silver Spring, MD with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,464 per year, or $23.8 per hour.

Senior Customer Service Representative Part Time

Tailored Brands

Baltimore, MD • On-site

$15.58 - $20.26/hr

Part-time

Re-posted 29 days ago

Tailored Brands rating

6.8

Company rating: 6.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

27th of 104 rated fashion retailers

Job description

Senior Customer Service Representative
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.
We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.
We Have Immediate Openings - Start Right Away!
Competitive hourly rates
Flexible schedules to meet your availability!
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchase made at any Tailored Brands store.
What You Bring:
  • Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
  • Desire to learn and adapt to new programs.
  • Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Our Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:
  • Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
  • Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
  • Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,
  • Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements
Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range: $15.58-$20.26/hourly
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

What Tailored Brands employees say

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