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Senior Customer Service Jobs (NOW HIRING)

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL · On-site

$17.25 - $23.75/hr

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

pca

SR CUSTOMER SERVICE REP

Salem, OR

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

pca

Sr. Customer Service Representative

Plymouth, MI

$18.25 - $25.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

ULINE

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and subject matter expert within the Customer Service team. This role is dedicated to supporting Oterra ...

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Senior Customer Service information

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How much do senior customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for senior customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides mentorship to junior staff. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What jobs can I transition to from senior customer service?

Senior customer service professionals can transition to roles such as account manager, client relations manager, sales representative, or operations coordinator, leveraging their communication, problem-solving, and interpersonal skills. These roles often require experience in customer interactions, conflict resolution, and familiarity with CRM tools. Additional certifications in sales or management can facilitate career advancement.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.
More about Senior Customer Service jobs
What cities are hiring for Senior Customer Service jobs? Cities with the most Senior Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Senior Customer Service jobs? States with the most job openings for Senior Customer Service jobs include:
Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Service Rep

Legacy Service Partners

Clermont, FL

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

About the Role: We are seeking a proactive and experienced Senior Customer Service Rep to join our team. The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and guidance to CSR staff. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.

Why You’ll Want to Work Here:

  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results – You deliver for us, we deliver for you
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Senior Customer Service Rep Key Responsibilities:

  • Supervise and support the customer service team, ensuring they meet performance and quality standards.
  • Provide training, coaching, and mentorship to CSR staff to enhance their skills and performance.
  • Conduct regular team meetings to communicate updates, share best practices, and address any issues or concerns.
  • Manage and resolve complex customer inquiries and escalations in a timely and professional manner.
  • Monitor and analyze customer service metrics to ensure service level agreements (SLAs) are met.
  • Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
  • Serve as a point of contact for customers, addressing their needs and concerns with empathy and efficiency.
  • Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.
  • Maintain accurate and up-to-date customer records in the CRM system.

Senior Customer Service Rep Qualifications:

  • Service Titan experience required 
  • Bachelor’s degree in Business, Communications, or related field (preferred).
  • Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or lead position.
  • Proven track record of successfully managing and leading a customer service team.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in using CRM systems and customer service software.
  • Ability to multitask and manage time effectively.
  • High level of empathy, patience, and professionalism.

Senior Customer Service Rep Interpersonal Qualifications:

  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:

 
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states and we're growing fast. We exist to serve our partners and fuel their success: providing the resources, infrastructure, and expertise that help local brands better serve their employees, customers, and communities. 

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